Eden.co.uk Reviews 

7,513
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,968 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of Christian literature and gifts, noting that the ordered products always arrive in wonderful condition and maintain truly excellent quality. Consumer feedback reflects the remarkably quick and reliable delivery service, alongside a very smooth ordering process handled by exceptionally helpful staff. However, some reviewers were not happy with occasional delivery delays or parcels that unfortunately went missing before final arrival. A few other people also felt that certain items did not fully match their personal expectations regarding physical size or font readability.

What people talk about most

Delivery service

Customers report positive experiences with delivery service, frequently highlighting promptness and safe... See more

Product

Clients share positive opinions on product, highlighting the great selection of books, cards, and bibles... See more

Order

Users describe positive interactions with order, highlighting the clear website and helpful phone assistance.... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and friendly staff who... See more

Quality

People report positive experiences with quality, expressing overall satisfaction with items received in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to connect with. Great selection of various Bibles. Even explaining font text size (8pt) & it's millimeter size comparison. Now I know font sizing which is crucial for those of poor sight. Over... See more

Company replied

Rated 5 out of 5 stars

Ordered a mug for my husband for Fathers Day which looked fine but leaked when used for the first time. A hairline crack could be seen after using hot water to make coffee. Contacted customer service... See more

Company replied

Rated 5 out of 5 stars

I had a problem with the delivery of my order, it disappeared into the ether known as In-Post. I contacted Eden, explaining the situation and they really went above and beyond by re-issuing my order,... See more

Company replied

Rated 5 out of 5 stars

Lovely products, great quality. Some small print - having an example would help me buy the correct thing. Can’t be bothered to send it back though. Great selection, quick delivery service. Problem wit... See more

Company replied


Company details

  1. Christian Book Store

Written by the company

Eden.co.uk your one-stop-shop for Christian resources.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(7,513)

1,906 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great choice

Great choice. Lovely items. A wonderful place to look for Christian items. Good prices. The crucifix was just beautiful. Just wanted I needed for my young children in Catechism.

17 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Helen,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Christine - Eden Customer Service Team
 


Rated 5 out of 5 stars

Great price

Great price
Great delivery
Great book

What more is there to say?

17 July 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Rick
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Delivery

Delivery. Quick dispatch

17 July 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Lorraine
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Chad  - Eden Customer Service Team



Rated 5 out of 5 stars

Consistently good

As usual, my books arrived well packaged and on time. As a Methodist Local Preacher Eden is my go-to place for books. Couldn’t be without it.

17 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Maureen,
Thanks for your order and reviewing your experience with Eden.
We really appreciate your feedback
Christine - Eden Customer Service Team


Rated 5 out of 5 stars

Fast delivery

Fast, secure delivery, well packaged. Thank you.

10 July 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Brian
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Excellent service

Excellent service when having to deal with a faulty book.

16 July 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Claire
Thanks for your custom and your review.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Competitive prices

Competitive prices, good selection of products and fast delivery.

16 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Christine - Eden Customer Service Team
 

Rated 5 out of 5 stars

Happy with my latest purchase as usual

Happy with my latest purchase as usual. Packaged well, delivered timely. Thank you. 🙏

16 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi,,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Colin - Eden Customer Service Team

Rated 4 out of 5 stars

Great except using Yodel

I would have given this company 5 stars but using Yodel as a courier? No thanks, drop a star!

16 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Paul,
Thanks for your custom and your review.
We really appreciate your feedback.
Colin - Eden Customer Service Team

Rated 1 out of 5 stars

Still haven’t arrived

Still haven’t arrived, so now no longer needed. Disappointed.

16 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Jill
Thanks for your order and for leaving a review.
We’re sorry to hear to hear the your parcel has not arrived, Our records show it was sent on the 16th and delivered via a tracked courier service the very next day? We'll look into this and email you directly in the next 15 minutes
We really appreciate your feedback as it helps us improve.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Very prompt delivery on my order and…

Very prompt delivery on my order and efficient delivery system used

15 July 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Evelyn
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 3 out of 5 stars

Lovely, but.....

Book looks lovely but very, very disappointed that the page about the rainbow only has 6 colours and not a proper rainbow (scientifically and from a Christian perspective). I therefore would not be able to recommend it to friends.

16 July 2026
Eden.co.uk logo

Reply from Eden.co.uk



Dear Friend
Thanks for your custom and your review.
We really appreciate your feedback.
Sorry to hear that you are unhappy with the rainbow, we'll pass your thoughts on to the publisher.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Easy to order

Easy to order. Prompt confirmation. Delivery time as was stated. All very satisfactory.

15 July 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Diana
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Excellent resource

Excellent resource, speedy delivery
Very happy!

9 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Charlie,
Thanks for your custom and your review.
We really appreciate your feedback.
Colin - Eden Customer Service Team


Rated 5 out of 5 stars

I can find everything I need in one…

I can find everything I need in one place at reasonable prices as well. Deliveries are prompt and customer service advisors are really helpful.

15 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

The staff at Eden

The staff at Eden, were so helpful and friendly. There was a lovely lady, who advised me as to the best way for me to change my order when I had found a better item more suitable to my needs.

15 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Suzanne,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich- Eden Customer Service Team

Rated 5 out of 5 stars

Polite on the phone and phone answered…

Polite on the phone and phone answered promptly. Delivery speedy and book packed well.

16 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Mrs Swindall,
Thanks for your custom and your review.
We really appreciate your feedback.
Colin - Eden Customer Service Team

Rated 5 out of 5 stars

Trustworthy & Reliable

Eden Christian Co., Is my First Point of Contact when I need Christian supplies. Excellent selection including a Catholic branch . Very helpful when I have to contact by telephone. Would recommend.

15 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Beryl,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 1 out of 5 stars
Eden.co.uk logo

Reply from Eden.co.uk

Hi Jennifer,
Thanks for your custom and your review.
We really appreciate your feedback.
Sorry to hear this product was smaller than anticipated, we'll look into this and email you directly in the next 30 minutes.
Colin - Eden Customer Service Team

Rated 3 out of 5 stars

Poor value for money

I thought the book (or rather booklet) was very over-priced and the delivery was slow.

N.B. I have since had a response from Eden and although my opinion of the product and delivery is unchanged, they have apologised, explained the reason for the high price, and refunded the postage costs. This response was swift and comprehensive. Thank you.

8 July 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Sarah,
Thanks for your custom and your review.
We really appreciate your feedback.
Sorry to hear that you are not happy with the  My Heart Christ's Home Booklet, we'll look into this and email you directly in the next 15 minutes.
Chad - Eden Customer Service Team



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