Service from Harris at your new Clydebank store who sold us a scooter and delivered it to our home: Range of mobility scooters and other mobility aids Approaches used to inform customers No pre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are a retired couple and visited the Fareham shop to enquire about riser/recliner chairs to future proof our apartment in preparation for later years. We were served by Jane, who gave us a compreh... See more
Company replied
Had a technical problem with a week old scooter which can happen as tech does sometimes fail . Crossgates Eden Donna and Anita were very helpful as was area manager Sarah . They resolved the issue as... See more
Company replied
Dawn was a fabulous help today. Visited the store in the early stages of accepting my need to be an ambulatory wheelchair user. She was kind, polite & knowledgeable about the products on offer/what mi... See more
Company replied
Company details
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
16 - 20 High Street East, DN15 6UH, Scunthorpe, United Kingdom
- 01724 747477
- www.eden-mobility.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
I went to Eden to have a look at different wheelchair options as my mobility has been getting worse.
Very friendly staff Laura showed me all the different chairs and let me try them all out. She was very helpful and not pushy at all as today was just a recon mission to find out prices and what I wanted ect.
Laura also told me about the coffee mornings which will be nice to attend will definitely be back ☺️
20 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Great range of products & customer service
Dawn was a fabulous help today. Visited the store in the early stages of accepting my need to be an ambulatory wheelchair user. She was kind, polite & knowledgeable about the products on offer/what might be best for me, but more importantly made my experience much more comfortable than it might have been, by listening & understanding my situation. It’s taken me 6 years to work up the courage to enter a mobility shop and my encounter with Dawn makes me wonder what took me so long. Cannot recommend highly enough.
20 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Friendly and welcoming always being…
Friendly and welcoming always being treated the best and staff always looking out for the customers in the best way, Lucie and Laura attended my every need perfectly and fully caring about my feelings and helped me get the service I needed
20 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Fabulous friendly service!
Bought a chair today for my elderly grandma. It’s just the job. Wendy was fabulous, very friendly and helpful.
Would definitely recommend 👍🏻
20 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
We would like to thank Sarah at…
KOWe would like to thank Sarah at Scunthorpe mobility centre for helping us to select the right scooter for us very friendly and informative with all the details of the model no pressure but extremely helpful
Thank you Mick and Margaret Fletcher
17 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future. Sarah will be thrilled.
Kind regards,
The Eden Mobility Team
Julie the sales person was great help…
Julie the sales person was great help in finding the right mobility scooter.
17 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
First class service ,
First class service ,
We popped into Eden mobility stockport and immediately we where given a cheery greeting from Andrew we explained our needs ,Andrew was incredibly knowledgable and put us at our ease Andrew showed us the best product for our needs and fitted it to my electric wheel chair the bag is excellent quality and we are very pleased with the product and the excellent service thankyou
18 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Buying a wheelchair for the first time
Bought a wheelchair for the first time for my husband from Eden Mobility Grimsby. An excellent buy as this was a standout choice compared to other wheelchairs seen at other mobility shops. This wheelchair met all of our criteria and beyond. But what was outstanding was the customer service from both Meg and Jamie. They had the knowledge and patience to explain about their wheelchairs and as a first time buyer this was invaluable to me. They also were able to physically demonstrate the benefits of each wheelchair I looked at. Nothing was too much trouble for them answering all of my questions throughly so I felt confident in their shop to make an informed choice. So happy with my purchase along with an even happier husband! So nice to shop in the high street where customer service is gold standard once again. Keep it up Meg and Jamie, you are doing a grand job! :) :)
17 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Eden in mansfield…
Been to eden in Mansfield we was made welcome by Paul. He showed my mum fold up mobility scooters which would be suitable for her. Paul was very professional very caring
They have a variety of mobility to suit all and other disability products . It's best to see for yourself .
Thank you Paul for making us comfortable and welcome
17 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review!
Your kind words mean a lot to all of us at Eden Mobility. We're delighted to hear about your positive experience, and we truly appreciate you taking the time to share your feedback. Thank you for choosing Eden Mobility – we look forward to supporting you again in the future.
Warm regards,
Eden Mobility
Very helpful staff we where looked…
Very helpful staff we where looked after very well
Recommend
18 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review!
Your kind words mean a lot to all of us at Eden Mobility. We're delighted to hear about your positive experience, and we truly appreciate you taking the time to share your feedback. Thank you for choosing Eden Mobility – we look forward to supporting you again in the future.
Warm regards,
Eden Mobility
Great service
Great service, Andrew took the time to understand our needs without any pressure and helped solve my Mothers mobility with a great product. We will return. Richard T
15 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review!
Your kind words mean a lot to all of us at Eden Mobility. We're delighted to hear about your positive experience, and we truly appreciate you taking the time to share your feedback. Thank you for choosing Eden Mobility – we look forward to supporting you again in the future.
Warm regards,
Eden Mobility
Bought a mobility scooter last year…
Bought a mobility scooter last year from Middlesbrough.
Good deal and service at the time.
Unfortunately it broke down in May this year.
Waited for parts for repair for 2 months.
Lots of promises and loads of unreturned phone calls
But still not repaired.
Then Lisa Marie answered, she returned my calls and was very helpful. Because they could,nt get the parts she arranged a brand new replacement
Thankyou Lisa Marie Eden should be proud of you
17 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review!
Your kind words mean a lot to all of us at Eden Mobility. We're delighted to hear about your positive experience, and we truly appreciate you taking the time to share your feedback. Thank you for choosing Eden Mobility – we look forward to supporting you again in the future.
Warm regards,
Eden Mobility
Power wheelchair
I purchased a power wheelchair from Eden mobility North Point Centre. Sarah was fantastic; she arranged for a home visit so that my husband could try it out at home.
After the sale, I had a couple of queries so popped back to the shop and Sarah talked me through the workings of the chair once more. Sarah is brilliant and has great knowledge of the products. I would highly recommend Eden. Thanks once again Sarah!
4 July 2026
Unprompted review
Reply from Eden Mobility
We're so pleased to hear that you had a positive experience with Sarah at our North Point Centre store. Arranging a home demonstration is a great way to ensure our customers find the right product for their needs, and we're delighted that your husband was able to try the power wheelchair in the comfort of his own home. Sarah will be thrilled.
Warm regards,
Eden Mobility
Very convenient location
Very convenient location. Diane was very helpful and very knowledgeable. We went into the shop to try
Some mobility scooters and after looking at a few,
And trying them out, we ordered one.All very easy.
Many thanks Diane👍
17 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review!
Your kind words mean a lot to all of us at Eden Mobility. We're delighted to hear about your positive experience, and we truly appreciate you taking the time to share your feedback. Thank you for choosing Eden Mobility – we look forward to supporting you again in the future.
Warm regards,
Eden Mobility
Reply from Eden Mobility
Thank you for your review!
Your kind words mean a lot to all of us at Eden Mobility. We're delighted to hear about your positive experience, and we truly appreciate you taking the time to share your feedback. Thank you for choosing Eden Mobility – we look forward to supporting you again in the future.
Warm regards,
Eden Mobility
Great product knowledge
We popped into the Warrington store today and was greeted by Lee, who was incredibly knowledgeable, friendly, and helpful. He made my mum feel completely at ease and took the time to offer valuable advice on the products that would best support her mobility needs. We really appreciated his patience and excellent customer service. We'll definitely be back to make a purchase. Highly recommended!
16 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review!
Your kind words mean a lot to all of us at Eden Mobility. We're delighted to hear about your positive experience, and we truly appreciate you taking the time to share your feedback. Thank you for choosing Eden Mobility – we look forward to supporting you again in the future.
Warm regards,
Eden Mobility
Poor after sales service with no replies to emails and no refunds
I'm writing this for my parents, who purchased a nodular ring cushion, which was extremely expensive at £50.00, my mum agreed to purchase it, trusting the Eden Mobilty name, but after less than two weeks use it was not fit for purpose! It was completely flat, we took it back to the shop in Wadsley Bridge Sheffield to be informed that it states on the receipt, no returns accepted. After returning home I emailed Eden Mobility, 3 times, with no reply, what's so ever! I emailed them as my parents hadn't just changed their minds the cushion, it is useless! It was over priced and cheaply made! I feel that my parents, who are in their 80s have been taken advantage of. Trusting Eden to provide useful wares, aids and advice, but they just washed their hands of this without an apology. I feel their customer service is pathetic!
9 May 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review. I can confirm we have reached out and spoken with you today.
Warm regards,
Eden Mobility
My mum has been looking to buy a…
My mum has been looking to buy a mobility scooter. She found one she liked at Eden mobility in Chesterfield. She had problems with the finance app and went back today. Riley was very patient and very helpful. He couldn't do enough to help her. He is a very pleasant, kind and helpful young man.
16 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Sam was exceptional, very helpful and very patient with my friend,
The friendlyness and knowledge of staff
16 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Excellent customer service from Cross Gates store
Donna was very helpful with my Mum who needed something sturdier rather than her walking stick. She spent time making sure Mum could manage the rollator even walking to the car and ensuring it fitted in the back. Excellent customer service from Donna.
20 June 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.