Was a bit concerned because of the bad reviews but got the shades in 4 working days. The price was cheaper 25% compared to other shops a nice bargain.
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Very happy. I had issues ordering a pair of Rayban Sunglasses from a UK firm, so called Edel-Optics as their website suggested they had the Sunglasses in stock. They confirmed they did have the stock,... See more
Would give no stars, but this site does not allow it. Ordered Tom Ford glasses from Edel Optics, delivery very poor, but then that could be laid blame to their delivery company, however, glasses arriv... See more
Company replied
Glasses arrived on time but the parcel was damaged. Fortunately the crushed box didn’t reach the glasses but the glasses box should have reached me in tact as that’s the corresponding box to show legi... See more
Company details
Written by the company
Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!
Contact info
Nobistor 16, 22767, Hamburg, Germany
- +44 330 818 6761
- info@edel-optics.co.uk
- www.edel-optics.co.uk
3.4
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I had some glasses that were broken…
I had some glasses that were broken through a design fault. Boots opticians from whom I bought the glasses said that they were unable to help as they were bought 13 months before and out of warranty also stating the frames were now not available. I was about to pay another £300 for another pair of glasses from another retailer when I looked online as a last resort for the same model frame. Within a minute edel optics showed up. I gave the frame number and straight away the frame was available at £17.50 discounted from £86.00. I paid for a quicker delivery. Within 24hours I had received the frames, changed the lenses, and saved £300.00. Great service
7 October 2022
Unprompted review
Great shop!
Easy and pleasant transaction. 3d technology helps to choose a right model. Highly recommended shop. Thanks!
6 October 2022
Completely Happy with my purchase
I was a bit hesitant when i saw a couple of bad reviews but I decided to believe the good reviews instead and Im just so glad I did. Chose this company over smartbuyglasses.co.uk which claims they have a low price match guarantee but instead replied to my email they couldnt match it for some silly reason. The glasses arrive shortly after 4 days and it was everything it was stated. Dont believe the karens leaving bad reviews. This company is legit i tell you dont hesitate and just buy as they have the best prices in my opinion.
26 September 2022
Ordered a pair of Oakley at £245
Ordered a pair of Oakley at £245, waited 2 months for these and then was told they do not manufacture the carbon blade anymore.
This is a lie and subsequently saw the price increase to £320.
They obviously did not wish to honour the original price agreed.
28 September 2022
Unprompted review
Reply from edel-optics.co.uk
Hello Craig, we want to apologize in advance but had a lot of volume of emails, and unfortunately, we couldn't process your request on time.
Unfortunately, the article you choose was not in stock, and it was promised by the manufacture to be delivered within 1-2 weeks.
We tried to get the product from the manufacture, but unfortunately we did not get a exact delivery date for the model Oakley.
Best regards,
Edel-Optics
Fantastic
I purchased Ray-ban sunglasses for an unbeatable price it was the cheapest I could find. Received them a bit late but it wasn't edel-optics fault it was UPS'. Very happy with the classes they were fantastic and well packaged. I will certainly buy from you guys again. Superb experience.
27 September 2022
1st time customer
1st time customer. Great prices- Great service and delivered on time from Europe!!
20 September 2022
Oakley Sunglasses
I had been looking to purchase a pair of Oakley Radar EV TDF edition sunglasses for a while now. I stumbled on this company and they had the sunglasses on sale far cheaper than any other company. I read some of the negative feedback, which was mostly about delivery delays. My sunglasses were in stock so thought I’d take a chance. Sunglasses arrived within 5 days, communication was good and the Oakleys are spot on with all the correct case, authentication etc (I have a couple of pairs of fake Oakleys from China so know the difference).
15 September 2022
Purchased Prada sunglasses
Purchased Prada sunglasses which were faulty and still within guarantee. Edel-optics have ignored all my attempts to contact them for a replacement/repair.
Extremely unhappy with the level of service and would not buy from them again! DO NOT BUY FROM THIS COMPANY.
12 September 2022
Unprompted review
Reply from edel-optics.co.uk
Dear Jeffrey
We are very sorry that the glasses didn't arrive in perfect condition.
Best regards Edel-Optics
I have not received my purchase
I have not received my purchase. Nearly three weeks now.
9 September 2022
Reply from edel-optics.co.uk
Dear Joshua,
we are sorry that our shipping company has needed a couple of days longer than usually to deliver your order. According to the tracking information, the parcel arrived to you last Friday.
We hope that you like your new glasses!
Kind regards,
Edel-Optics
Great service and quick delivery 10/10
9 September 2022
I was a little nervous ordering from an…
I was a little nervous ordering from an unknown web retailer but I decided to give Edel Optics a try and the service and product have been amazing. Communication from start to finish has been brilliant. I'd happily use them again - thumbs up from me.
7 September 2022
Third time and still good
This is the third order I have made with edel optics and as with the previous 2 was processed quickly and no issues with their system at all. I'd you go through a Google search there are also significant savings to be had.. the only issue I had was with the delivery via UPS. Was supposed to arrive on the 25th but didn't I didn't receive it until 30th August after they failed to deliver twice..
25 August 2022
Unprompted review
Order processed very efficiently
Order processed very efficiently. Good communication, arrived on time and no issues at all. Prices were also very competitive, so I would use hem again without hesitation.
6 September 2022
Ordering really easy
Ordering really easy , great choice and brilliant prices .The whole process A1.
2 September 2022
Excellent reliable service
Excellent reliable service, perfect glasses and a good price too
2 September 2022
Overcharged in a box
Very happy with glasses . When I picked the glasses up the box they were in was all battered and paying that price for delivery off £ 9 plus was so steep if I had known how much it was I would not have bothered 😕 in a terrible delivery of a battered box .recommended watch there delivery charges ?
1 September 2022
Reply from edel-optics.co.uk
Hello Michael,
Thank you for your reply,
First of all, we'd like to sincerely apologize for the condition of the package delivered to you.
We have packaged your purchase with care and gave it for the shipment to the UPS.
According to your explanation, it seems that UPS has not taken good care of the package,
and we are really sorry for this inconvenience.
Of course this is annoying, and we really understand your frustration, We really want to help you with your order.
If the product was damaged, please use our UPS RETURNLABEL for the return and let us know in reply to this email,
whether you would like a refund or a replacement delivery.
We will then arrange this as quickly as possible.
We thank you for your patience and understanding !
Best regards,
Your Edel-Optics Team
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