Disappointing. The strap broke on my bag not long after I got it. Unfortunately I had lots going on at the time so it took me a little while to go to customers services about replacing the strap. My e... See more
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Horrific !! 3 ignored emails and 1 month waiting. “Lost in transit” then the product is “sold out” despite it still being available online!! Awful service,Disgusting treatment, No apology !! Do not... See more
Ordered a bag as a present over a month ago and have received no update as to whether it has even been shipped. Customer service replies are slow and vague. At this point, would simply like to cancel... See more
I ordered two items. One item arrived really squashed, the kind of squashed that won't come out over time. I am suprised and annoyed they didn't pack it better because considering the package was tr... See more
Company details
Written by the company
Shop Ecosusi online for a wide selection of heritage-inspired messenger bags, tote bags, travel weekender bags for men, women. Free shipping on orders over $50.
Contact info
East Colorado Boulevard 177, 91105, Pasadena, United States
- www.ecosusi.com
1.9
Poor
228 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
EXCELLENT BAG
9 May 2021
Unprompted review
the information about my package
the information about my package was not updating. they attended me and informed me
4 May 2021
Great service!
I can’t speak for the quality of the products because I purchased them as gifts and they have not been given yet, but I can tell you that the customer service was fantastic in terms of communication and accommodating the delivery time!
30 April 2021
Unprompted review
Amazing!
Amazing!! The shoes are really high quality, and the costumer service was great. I really love the shoes and arrive super fast to Mexico. Definitely I’ll buy another pair soon.
16 April 2021
So so happy with the bag received!!!
So so happy with the bag received!!!! The design, quality and material are amazing! Thanks so much!
16 April 2021
The bag is beautiful
The bag is beautiful and the quality is well worth the price. Right now I don't have a lot of reasons to use my new briefcase but I am excited to eventually take it out into the wild. There is lots of space and the lining of the bag is beautiful and good quality. Great pocket options for your favourite pens, and other items you may need.
15 April 2021
Beautiful comfortable shoes
Beautiful comfortable shoes made with high quality "vegan leather"!
Very pleased
12 April 2021
I am satisfied with the service.
10 April 2021
I still haven’t received it
10 April 2021
The bag is amazing and the shipping was…
The bag is amazing and the shipping was 5 stars.
10 April 2021
It arrived timely and was very well…
It arrived timely and was very well made. 10/10 will order again (the t-strap shoes ☺️)
9 April 2021
I bought this for my niece for a…
I bought this for my niece for a graduation present. She absolutely LOVES it!! 👍
8 April 2021
Amazing design!
6 April 2021
Not like the pictures
I bought the Mary Jane shoes in black and the heel is not like the picture, it’s in black wood... not like the photos
6 April 2021
Unprompted review
Big bag, little space.
While the bag is very nice aesthetically, for its size there is very little room inside. My laptop and a bottle of water and it’s difficult to get the flap to close securely. Also, when I attached the strap, I did so in a way that made sense to me. However, it ended up pinching the lid and now there are permanent marks from where that happened. I feel like the bag is going to be damaged easily.
2 April 2021
I will be back
I am more than happy with my bag, the quality is really good and it was well packaged. Delivery time was ok, it took about 3 weeks to get to Ireland, just like advertised. You get a tracking number though so you know where your parcel is. It was really well packaged so it arrived in perfect condition. I will definitely be back for more socks and a backpack!
30 March 2021
Unprompted review
Beautiful bag, recommend it.
The bag is as beautiful as in the photo and super quality. The package was packed very careful and Ecosusi is very helpful to customers with their fast responses.
8 March 2021
Unprompted review
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