Unbelievable prices in such a congested market. They have the lowest prices on coils pods and other vape related items in the UK (I'm a price comparison geek. I always shop around online t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What i like the most is the speed of delivery with full tracking.My selection of items this time were of exceptional value also including 2 free vape kits if I spent over £25. My only gripe and it sh... See more
Company replied
Quick and free delivery on orders over £10, but with offers such as 3 for £15 etc that's a bargain, could do with more flavours for uwelle vape though such as black cherry, etc but apart from that I... See more
Awesome company! I used to manage a shop for ecigwizard and moved on to better myself! However I use these guys for all my vaping needs! Noone else even comes close! They treat you as a customer no... See more
Company replied
Company details
About Ecigwizard
Written by the company
Ecigwizard have been supplying the vaping community for well over 9 years, whether it be the latest electronic cigarette innovation, hottest vape kit or newest e-liquid range. What makes Ecigwizard different, is we are a vape shop run by vapers. Pop into one of our stores and no doubt you'll find our staff using the latest vape devices. We currently supply in excess of 600 independently owned vape/ecig stores as well as over 80 private white label e-liquid clients. Ecigwizard is one of the largest stockists of electronic cigarettes and e-liquids in the UK and Europe.
New to vaping?
If you are new vaper, don't worry. We are just as knowledgeable and comfortable with all vaping starter kits. We were part of the e-cigarette revolution and we continue to set the standards in e-juice manufacturing and quality. With over 45 vape stores across the UK, we serve the vaping community both online and throughout the country.
Our Products
We like to offer the most popular products available on the electronic cigarette market and as a result we stock a wide and varied range of products sourced from around the globe. Our products vary in price, although we try our very best to keep them as competitive and low as possible, meaning we cater for seasoned vapers as well newbies looking for an alternative to tobacco products.
Our Team
Our sales and marketing team enjoy bringing you the most competitive prices and keeping you up to date with all the news from the e-cig world so that you never miss out. The warehouse team work hard to pick, pack and send out all orders in the quickest time possible and we have dedicated, friendly customer service staff who are always on hand to reply to any e-mails or answer any telephone calls from customers who need assistance.
New to vaping?
If you are new vaper, don't worry. We are just as knowledgeable and comfortable with all vaping starter kits. We were part of the e-cigarette revolution and we continue to set the standards in e-juice manufacturing and quality. With over 45 vape stores across the UK, we serve the vaping community both online and throughout the country.
Our Products
We like to offer the most popular products available on the electronic cigarette market and as a result we stock a wide and varied range of products sourced from around the globe. Our products vary in price, although we try our very best to keep them as competitive and low as possible, meaning we cater for seasoned vapers as well newbies looking for an alternative to tobacco products.
Our Team
Our sales and marketing team enjoy bringing you the most competitive prices and keeping you up to date with all the news from the e-cig world so that you never miss out. The warehouse team work hard to pick, pack and send out all orders in the quickest time possible and we have dedicated, friendly customer service staff who are always on hand to reply to any e-mails or answer any telephone calls from customers who need assistance.
Why Choose Us?
Written by the company
- 6 Days A Week Delivery
- Over 50+ Stores Nationwide
- Over 200,000 Loyal Customers
- Free Delivery On All Orders Over £10
- Next Day Delivery When Ordered Before 5PM
- Supplying The Vaping Community For Well Over 9 Years
Free deliveries on all orders over £10
ECIGWIZARD will incur the shipping costs for orders placed over £10
Free deliveries on all orders over £10
Order before 17:00 for next day delivery
Delivery 6 days a week
Over 40+ Stores Nationwide
Contact info
2 Bramhall Place, Storeys Bar Road, PE1 5YS, Peterborough, United Kingdom
- 0345 305 2585
- cs@ecigwizard.com
- www.ecigwizard.com
4.8
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ecigwizard
Thank you for your fantastic review!
We’re thrilled to hear that our delivery is consistently quick and on time. Ensuring your orders reach you reliably is very important to us, so your kind words mean a lot.
We look forward to serving you again soon!
Kind regards,
The Ecigwizard Team
Very helpful!
24 December 2025
Reply from Ecigwizard
Thank you for your great review!
We’re delighted to hear that you found our team helpful. Providing friendly and supportive service is always our priority, and your feedback is much appreciated.
We look forward to assisting you again soon!
Kind regards,
The Ecigwizard Team
Reply from Ecigwizard
Thank you for your wonderful review!
We’re delighted to hear that you find our service helpful and our products great value for money. Providing quality products at a fair price while supporting our customers is always our goal, so your feedback means a lot.
We look forward to serving you again soon!
Kind regards,
The Ecigwizard Team
Things were going well with this…
Things were going well with this company until my orders suddenly stopped being sent and at the same time their charges started spiraling out of control without any warning!
They gave me £1.50 compensation
9 January 2026
Unprompted review
Reply from Ecigwizard
We’re very sorry to hear about your recent experience and understand your frustration. We strive to ensure all orders are delivered promptly and charges are clear, on investigation we can see that this compensation was a refund owed to you for your delivery being charged in your December Subscription. We had offered a reshipment for you as compensation, the refund of £1.50 was simply money owed to you :)
Thank you for your feedback, it helps us improve.
Kind regards,
The Ecigwizard Team
Great shop
Used them once by recomendation.
Never used anyone else since. Always get greated well, they always have what i need if not it gets orderd.
Frendly and helpful staff in shop.
28 November 2025
Reply from Ecigwizard
Thank you so much for your fantastic review!
We’re thrilled to hear that our team has consistently provided friendly and helpful service, and that you’ve been able to find everything you need or have it ordered for you. It’s wonderful to know that a recommendation led you to become a loyal customer!
We look forward to welcoming you back to the shop soon.
Kind regards,
The Ecigwizard Team
The customer service was brilliant
The customer service was brilliant! Quick response and managed to solve my query seamlessly. The agents are always very polite and efficient. Every time I had contacted them I’ve been really happy and satisfied with the outcome - quick, efficient and friendly. Probably the best customer experience I’ve had in a while!
7 January 2026
Unprompted review
Reply from Ecigwizard
Thank you so much for your amazing review!
We’re delighted to hear that our customer service team has been able to provide quick, polite, and efficient support every time you’ve contacted us. Ensuring a seamless and friendly experience for our customers is something we really pride ourselves on, so your kind words mean a lot to the team.
We look forward to continuing to provide you with the best possible service!
Kind regards,
The Ecigwizard Team
Great experience with Ecigwizard Make sure you visit!
Great experience with Ecigwizard, friendly staff all the time , will always help with anything related to vaping , would recommend to everyone keep it up!
21 December 2025
Reply from Ecigwizard
Hello there!
Thank you so much for your 5-star review and your kind words. We truly appreciate you taking the time to share your experience.
We’re delighted to hear you were happy with our service and products, that’s exactly what we strive for here at Ecigwizard!
We look forward to serving you again soon.
The Ecigwizard Team
https://www.ecigwizard.com/
Reply from Ecigwizard
Thank you so much for your fantastic review!
We’re thrilled to hear you enjoyed our friendly service and that you’re happy with the wide variety of products we offer. Providing a great selection and helpful support is always our priority.
We truly appreciate your support and look forward to serving you again soon at Ecigwizard.
Reply from Ecigwizard
Hello there!
Thank you so much for your 5-star review and your kind words. We truly appreciate you taking the time to share your experience.
We’re delighted to hear you were happy with our service, that’s exactly what we strive for here at Ecigwizard!
We look forward to serving you again soon.
The Ecigwizard Team
https://www.ecigwizard.com/
Reply from Ecigwizard
Thank you for your great review!
We’re delighted to hear that your order arrived promptly and in perfect condition. Ensuring fast, safe delivery is always our priority.
We truly appreciate your support and look forward to serving you again soon at Ecigwizard.
Ecigwizard Devizes
Ecigwizard Devizes. I can't fault them, always polite, helpful and friendly. Nothing is too much trouble for them.
Well done keep it up.
6 December 2025
Reply from Ecigwizard
Thank you so much for your wonderful review!
We’re thrilled to hear that you’ve consistently found the team at Ecigwizard Devizes polite, helpful, and friendly. It’s fantastic to know that our support makes your experience easy and enjoyable.
Your kind words mean a lot, and we look forward to serving you again soon.
Highly recommended
Very quick response from Zoe, which was greatly appreciated given the time of year. Resolved my query instantly, no fuss, professional, polite and extremely efficient. First class customer service, thank you!
24 December 2025
Unprompted review
Reply from Ecigwizard
Thank you so much for your fantastic review!
We’re delighted to hear that Zoe provided prompt, professional, and efficient support, especially during a busy time of year. It’s wonderful to know your query was resolved quickly and smoothly.
We’ll be sure to pass on your kind words to Zoe. Thank you for choosing Ecigwizard, and we look forward to serving you again soon.
Honest prices,and quick reliable…
Honest prices,and quick reliable delivery. Great service. Will be ordering again very soon
9 December 2025
Reply from Ecigwizard
Thank you so much for your wonderful review!
We’re thrilled to hear that you’re happy with our honest pricing, reliable delivery, and great service. It’s fantastic to know you’ll be ordering from Ecigwizard again soon.
We truly appreciate your support and look forward to serving you again.
I have purchased items from Ecigwizard…
I have purchased items from Ecigwizard for many years now and have never had any problems whatsoever until now. My items disappeared via Royal Mail. I contacted Zoe at Ecigwizard to explain what had happened, it was not the fault of the company as they shipped my items out the same day as always. Without hesitation, Zoe resent my items, something that she or the company didn’t have to do. The replacements were sent via DPD to make sure i received them before Christmas. Zoe, and the company went above and beyond to rectify my problem, again, something they didn’t need to do. Ecigwizard will always have my custom , I recommend them 1000%, you will never go wrong.
22 December 2025
Unprompted review
Reply from Ecigwizard
Thank you so much for your amazing review!
We’re thrilled to hear that Zoe and the Ecigwizard team were able to go above and beyond to resolve the issue with your missing items and ensure your replacements arrived on time. It’s fantastic to know you felt supported and valued throughout the process.
Your loyalty and recommendation mean the world to us, and we look forward to continuing to provide you with excellent service for many years to come.
Very happy with my orders and you…
Very happy with my orders and you deliver them on time.
8 December 2025
Reply from Ecigwizard
Thank you so much for your great review.
We’re delighted to hear that you’re happy with your orders and that they arrive on time. Providing reliable delivery and a smooth experience is always our priority at Ecigwizard.
We truly appreciate your support and look forward to serving you again soon.
The lady I spoke to was lovely
The lady I spoke to was lovely, very helpful and super quick replies
21 December 2025
Unprompted review
Reply from Ecigwizard
Thank you so much for your wonderful review.
We’re delighted to hear that Zoe was helpful, friendly, and responded quickly. It’s fantastic to know you had a positive experience with Ecigwizard.
We truly appreciate your support and look forward to assisting you again soon.
Happy customer
Easy ordering, great variety of products on website and fast delivery 🙌
6 December 2025
Reply from Ecigwizard
Thank you so much for your fantastic review.
We’re thrilled to hear that you found ordering easy, enjoyed our wide variety of products, and received your order quickly. Providing a smooth and reliable shopping experience is always our goal at Ecigwizard.
We truly appreciate your support and look forward to serving you again soon!
Reply from Ecigwizard
Thank you so much for your great review!
We’re delighted to hear that you’re happy with both our service and products. Providing excellent quality and support is always our priority at Ecigwizard.
We truly appreciate your support and look forward to serving you again soon.
Efficient and reliable
Quick and easy, also great price these pods are £8.99 in the local shop and under £3 on ecigwizard. They also have a great range of flavors 👍
3 December 2025
Reply from Ecigwizard
Thank you so much for your fantastic review.
We’re thrilled to hear that you found ordering quick and easy, and that you’re happy with our competitive pricing and wide range of flavours. Providing great value and choice is always our priority at Ecigwizard.
We truly appreciate your support and look forward to serving you again soon!
Reply from Ecigwizard
Thank you for your great review!
We’re delighted to hear that Ecigwizard meets your vaping needs. Providing reliable products and service is always our priority.
We truly appreciate your support and look forward to serving you again soon.
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