Unbelievable prices in such a congested market. They have the lowest prices on coils pods and other vape related items in the UK (I'm a price comparison geek. I always shop around online t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What i like the most is the speed of delivery with full tracking.My selection of items this time were of exceptional value also including 2 free vape kits if I spent over £25. My only gripe and it sh... See more
Company replied
Quick and free delivery on orders over £10, but with offers such as 3 for £15 etc that's a bargain, could do with more flavours for uwelle vape though such as black cherry, etc but apart from that I... See more
Awesome company! I used to manage a shop for ecigwizard and moved on to better myself! However I use these guys for all my vaping needs! Noone else even comes close! They treat you as a customer no... See more
Company replied
Company details
About Ecigwizard
Written by the company
Ecigwizard have been supplying the vaping community for well over 9 years, whether it be the latest electronic cigarette innovation, hottest vape kit or newest e-liquid range. What makes Ecigwizard different, is we are a vape shop run by vapers. Pop into one of our stores and no doubt you'll find our staff using the latest vape devices. We currently supply in excess of 600 independently owned vape/ecig stores as well as over 80 private white label e-liquid clients. Ecigwizard is one of the largest stockists of electronic cigarettes and e-liquids in the UK and Europe.
New to vaping?
If you are new vaper, don't worry. We are just as knowledgeable and comfortable with all vaping starter kits. We were part of the e-cigarette revolution and we continue to set the standards in e-juice manufacturing and quality. With over 45 vape stores across the UK, we serve the vaping community both online and throughout the country.
Our Products
We like to offer the most popular products available on the electronic cigarette market and as a result we stock a wide and varied range of products sourced from around the globe. Our products vary in price, although we try our very best to keep them as competitive and low as possible, meaning we cater for seasoned vapers as well newbies looking for an alternative to tobacco products.
Our Team
Our sales and marketing team enjoy bringing you the most competitive prices and keeping you up to date with all the news from the e-cig world so that you never miss out. The warehouse team work hard to pick, pack and send out all orders in the quickest time possible and we have dedicated, friendly customer service staff who are always on hand to reply to any e-mails or answer any telephone calls from customers who need assistance.
New to vaping?
If you are new vaper, don't worry. We are just as knowledgeable and comfortable with all vaping starter kits. We were part of the e-cigarette revolution and we continue to set the standards in e-juice manufacturing and quality. With over 45 vape stores across the UK, we serve the vaping community both online and throughout the country.
Our Products
We like to offer the most popular products available on the electronic cigarette market and as a result we stock a wide and varied range of products sourced from around the globe. Our products vary in price, although we try our very best to keep them as competitive and low as possible, meaning we cater for seasoned vapers as well newbies looking for an alternative to tobacco products.
Our Team
Our sales and marketing team enjoy bringing you the most competitive prices and keeping you up to date with all the news from the e-cig world so that you never miss out. The warehouse team work hard to pick, pack and send out all orders in the quickest time possible and we have dedicated, friendly customer service staff who are always on hand to reply to any e-mails or answer any telephone calls from customers who need assistance.
Why Choose Us?
Written by the company
- 6 Days A Week Delivery
- Over 50+ Stores Nationwide
- Over 200,000 Loyal Customers
- Free Delivery On All Orders Over £10
- Next Day Delivery When Ordered Before 5PM
- Supplying The Vaping Community For Well Over 9 Years
Free deliveries on all orders over £10
ECIGWIZARD will incur the shipping costs for orders placed over £10
Free deliveries on all orders over £10
Order before 17:00 for next day delivery
Delivery 6 days a week
Over 40+ Stores Nationwide
Contact info
2 Bramhall Place, Storeys Bar Road, PE1 5YS, Peterborough, United Kingdom
- 0345 305 2585
- cs@ecigwizard.com
- www.ecigwizard.com
4.8
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ecigwizard
Thank you for your kind review!
We’re so pleased to hear that our staff are friendly, knowledgeable, and helpful. Creating a welcoming and supportive experience for our customers is always our priority, so your feedback means a lot to us.
We look forward to seeing you again soon!
Kind regards,
The Ecigwizard Team
good responce on conformation of order…
good responce on conformation of order and pretty quick delivery
12 January 2026
Reply from Ecigwizard
Thank you for your review!
We’re glad to hear you’re happy with the quick order confirmation and speedy delivery. Providing a smooth and efficient service is very important to us, so your feedback is much appreciated.
We look forward to serving you again soon!
Kind regards,
The Ecigwizard Team
Fantastic company so helpful
Fantastic company so helpful, cannot fault them. Have been using them for over 2 years would highly recomond.
Great service & products.
12 January 2026
Reply from Ecigwizard
Thank you so much for your fantastic review!
We’re thrilled to hear you’ve been happy with our service and products for over 2 years. It’s wonderful to know our team’s helpfulness and dedication have made such a positive impression. Your recommendation truly means a lot to us.
We look forward to continuing to provide you with great service and products!
Kind regards,
The Ecigwizard Team
Goods arrived as and when promised
Goods arrived as promised. Very important as the vape is affectionately known as the life support machine!
12 January 2026
Reply from Ecigwizard
Thank you for your great review!
We’re so pleased to hear your order arrived as promised, we know how important your “life support machine” is! Ensuring reliable delivery and keeping our customers happy is always our top priority.
We really appreciate your support and look forward to serving you again soon.
Kind regards,
The Ecigwizard Team
Ecigwizard alway deliver quality
Ecigwizard alway deliver quality good. Extremely happy with there goods and service
9 January 2026
Reply from Ecigwizard
Thank you for your wonderful review!
We’re delighted to hear that you’re extremely happy with both our products and service. Providing consistent quality and reliable support is something we take great pride in, so your feedback truly means a lot.
We look forward to continuing to serve you with the same high standards!
Kind regards,
The Ecigwizard Team
Melton Ecig
The team are great friendly people.They are helpful and always know what I need and if there is any problem with my product they sort it
9 January 2026
Reply from Ecigwizard
Thank you for your fantastic review!
We’re thrilled to hear that our team has been friendly, helpful, and attentive to your needs. Ensuring any issues are quickly resolved is something we take very seriously, so it’s wonderful to know our efforts are appreciated.
We look forward to continuing to provide you with great service!
Kind regards,
The Ecigwizard Team
I’ll be using these guys all the time
I’ll be using these guys all the time, just moved back into the area and their knowledge, products and prices are all great 👍
Thanks
7 January 2026
Reply from Ecigwizard
Thank you for your great review!
We’re delighted to hear that you’re happy with our knowledge, products, and prices. It’s fantastic to welcome you back to the area, and we’re thrilled you’ll be choosing us for all your vaping needs.
We look forward to serving you again soon!
Kind regards,
The Ecigwizard Team
Great products
Great products, good prices especially with the points rewards. Items are always delivered rapidly even when using standard FOC postage. I will continue to use ecigwizard for all my vaping needs.
21 January 2026
Reply from Ecigwizard
Thank you for your wonderful review!
We’re thrilled to hear that you’re enjoying our products, prices, and reward points. It’s great to know that our standard delivery is reaching you quickly and reliably. Your continued support means a lot, and we’re delighted to be your go-to for all your vaping needs.
Kind regards,
The Ecigwizard Team
Great service
Delightful member of staff who was very informative and couldn’t have been more charming or helpful !
3 January 2026
Reply from Ecigwizard
Thank you for your lovely review!
We’re delighted to hear that one of our team members made such a positive impression. Being informative, helpful, and welcoming is exactly what we aim for, so your kind words mean a lot to us.
We look forward to serving you again soon!
Kind regards,
The Ecigwizard Team
Excellent as always!
6 January 2026
Reply from Ecigwizard
Thank you so much for your continued support!
We’re thrilled to hear you’ve had another excellent experience with us.
Brilliant choice of different flavours…
Brilliant choice of different flavours to choose from simple to order and delivery was fast would highly recommend
3 January 2026
Reply from Ecigwizard
Thank you for your fantastic review!
We’re delighted you enjoyed our range of flavours and found the ordering and delivery process smooth. Your recommendation means a lot, and we look forward to serving you again soon!
Reply from Ecigwizard
Thank you for your feedback!
We’re thrilled to hear that our team could provide helpful product knowledge. We really appreciate your support!
Reply from Ecigwizard
Thank you for your feedback!
We’re glad to hear you’ve found our team helpful and appreciate your support.
Always very helpful when needed
Always very helpful when needed , they also respond quickly to any questions.
I had contact with Zoe today and she was very professional and kind.
I like the company and their products 5🌟
16 January 2026
Unprompted review
Reply from Ecigwizard
Thank you so much for your kind words!
We’re delighted to hear that the team could assist you and that you’ve had a positive experience with our team and products. Your support means a lot to us, and we look forward to helping you again in the future!
Had a faulty vape for the first time in…
Had a faulty vape for the first time in years.
Contacted customer service, had a speedy reply from Zoe, replacement vape now in the post.
Excellent service
16 January 2026
Unprompted review
Reply from Ecigwizard
Thank you for your fantastic review!
We’re glad the team could get your replacement sorted so quickly. It’s great to hear you’ve had a positive experience, and we really appreciate your continued support over the years!
Good contact.Any problems have been…
Good contact.Any problems have been sorted quickly to keep my order on time.
29 December 2025
Reply from Ecigwizard
Thank you so much for your kind words! We’re thrilled to hear that our team was able to resolve any issues quickly and keep your order on track. Your support means a lot to us, and we look forward to serving you again soon!
Reply from Ecigwizard
Thank you for your fantastic review!
We’re delighted to hear that you’re happy with our customer service, reliable delivery, and products. Ensuring timely service and top-quality items is always our goal, so your feedback means a lot to the team.
We look forward to serving you again soon!
Kind regards,
The Ecigwizard Team
Zoe was brilliant in supporting an…
Zoe was brilliant in supporting an issue I had with a subscription!
Great customer service and highly recommended the company.
15 January 2026
Unprompted review
Reply from Ecigwizard
Thank you for your wonderful review!
I am thrilled to hear that I was able to support you so effectively with your subscription issue. Providing great customer service is very important to us, and your recommendation means a lot to the whole team.
We look forward to seeing you again soon!
Kind regards,
The Ecigwizard Team
Delivery delayed as product out of…
Delivery delayed as product out of stock. Can't give a proper review. No estimate of new delivery date.
31 December 2025
Reply from Ecigwizard
We’re very sorry for the delay and understand your frustration. We aim to keep our stock updated and provide accurate delivery estimates, so it’s disappointing to hear this fell short in your case.
Your feedback helps us improve, and we appreciate your patience.
Kind regards,
The Ecigwizard Team
Reply from Ecigwizard
Thank you for your wonderful review!
We’re delighted to hear that you’re enjoying your vape and that our staff made such a positive impression. Providing great products along with friendly, helpful service is always our goal, so your feedback means a lot.
We look forward to seeing you again soon!
Kind regards,
The Ecigwizard Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.