eCampus.com Reviews 3,521

In addition to losing the item value, I incurred transportation costs and time loss to complete the buyback, based on the company’s confirmation. Afterward, they reversed the decision and demanded an unreasonable return shipping fee.” Potential Fraudulent bookstore. I sold them a book, and they claimed the ISBN wasn't the same, even though it was identical. They're ruining their own reputation for an insignificant amount of money. They are completely incompetent.

Books arrived on time and were in great condition. I love renting I hate spending money on books only needed for one semester lol

Placed a last minute order for a book that cost 29.97 and added rush shipping. A few hours later it was cancelled due to "Our internal system recognized irregularities in your payment information and automatically cancelled your order". So I contacted customer service, but no reply. I ordered again with a different credit card. Again, several hours later my order was cancelled for the same reasons. Went back to order again the next day (was going to try Paypal instead of credit card) and saw that the price had gone up to 159.67! Would not recommend this company!

⚠️ Warning – Do NOT do business with this company

I usually do not leave reviews, but this situation is different, and I feel the need to speak up to warn students, who are already dealing with significant financial pressure.
I had a very frustrating and unfair experience with eCampus regarding a returned rental book.

I returned my rental book before the due date, yet eCampus continued sending text messages stating they had not received it and warning me that I would be charged. I had to contact them directly to inform them that the book had already been shipped and to ask them to please look for it, as it was very likely already in their possession.

More than two weeks later, I finally received an email stating that they had “found” the book. However, despite this, they still proceeded to charge me, now claiming that the book was damaged. This claim is completely false.

The pictures they provided as “evidence” clearly show a different book than the one I returned. The damage shown does not match my book at all, yet they attempted to hold me responsible anyway.

After researching reviews from other customers, I realized this is a common pattern. Many people report returning books on time and in good condition, only to be charged later for alleged damage. This appears to be a recurring practice used to charge customers unfairly.

I strongly recommend avoiding this company or documenting everything thoroughly if you choose to rent from them.

I am still dealing with this issue and will gladly update this review once there is a final resolution.

I received my order timely

I was charged for a book I returned, and was met with radio silence from customer service. They sent me an older version of a book that I ordered and then when I returned it, they claimed that I returned the wrong book and charged me for "purchasing" the book. None of their customer service options actually connect you to a real person. If you are looking to rent books from a reputable business with outstanding customer service... go to Chegg or something, it ain't here.

Good shipping, on time.

Book was large loose pages not a hardcover or paperback.

The book was sent back in October because the class was dropped. I got a confirmation that said I wouldn't be refunded because it was too late and the book was unwrapped. The book was barely touched. Now in December they emailed me that it was due! I had to email them back to tell them it was sent back. Then they emailed me saying I owed money because it was Damaged! The book was in their care from October to December. The book was barely used. Whatever damages happened were in their care.
Beware that they don't teyo to scam you put of money!

I ordered a book I was needing way cheaper than all the other sites I had found. It was easy to order and came within a couple of days, sooner than expected !

I received an email from eCampus stating that I had damaged the book. INcorrect...I returned the USED RENTAL Book in the same condition I received it in.
I will NEVER use eCampus again to rent a book.
I just assumed their company would be honest and credit me for the return, not charge me for a book used by others before me. I wonder if they've charged others now with the same excuse. That book was not in good condtion when I received it but used it for a semester to complete a class.
I find it interesting that they will CHARGE me to return it back to me for a $12/fee, but if I don't respond by 12/23/2025, they will recycle it...with what I can only imagine as another rental. Probably the same answer they gave someone else when they sent it to me, in the same damaged condition.

VERY disappointed with this company. Will definitely use AMAZON book rental or someone else in the future, as I have NEVER had any issues with other book rental sources.

The books got here on time

prompt delivery

I enjoyed my experience with Ecampus

Great customer service and prompt delivery!

I spent a decent amount of time on this site looking for books and was happy to find them. Some days after placing the order, I was notified that 4 of the books were unavailable. I was refunded. I just don't think you should advertise an item if you are not sure you have it in stock. I would have looked elsewhere.

ECampus.com buys back books. PAYPAL PAYMENT OPTION DOES NOT APPEAR SECURE NOR WORK- When selling books back, they provide a few options on how to be paid. The PayPal option doesn't allow you to log int and I know the credentials were correct. Alternately you can provide bank routing and account information - there was no https or lock in the url when selecting this option

Excellent product. No delays.