Ebookers Reviews 

It’s a scam! Run by a bunch of criminals who need to be in jail. Please run as far away as possible and they your card details and just empty your bank accounts. I had this experience and have been facing threats from them ever since.

Overpriced and lack of full disclosure

We decided to do a staycation walking holiday and wanted nice hotels rather than apartments. One of the hotels we chose was the Kings Head Country Hotel even though it was more expensive than others in the area. I wanted to book an evening meal and tried to contact them the day before arriving but was difficult to get in hold of them, I called many times as well as emailing and finally received a call back at 9.30pm.
The informed us they do not clean rooms every day, we had read their COVID policy before booking and those facts were not included. We were paying a lot for 2 nights stay in a hotel that was not cleaning the rooms every day, not what we would have booked if we had known and they were not willing to acknowledge the inaccurate advertising on their website or the Pre-arrival email they sent us before our stay that again did not mention the lack of cleaning. As they were not willing to refund the booking we did stay at the hotel, had to ask for a change of towels/toiletries ourselves and had to go up to our room to find the cleaner to provide them. The hotel is on a B road but used by HGVs which we could hear in our room, as well as the person who was snoring in the next room. The hotel had no atmosphere in the evenings, the only good part was the breakfast was fine. All in all, overpriced for what they provided.

Very easy to navigate, booked over 10 holidays with them

Took over 4 months of emails and phone calls then social media to obtain some of my money back from a cancelled hotel stay. Went through section 75 chargeback and finally I have conformation of my flight money back
Total lack of customer service
Trying to pass me off to the airline company keep pushing your credit card company will help, but even that was a struggle

6 months after my flight was cancelled I’m still waiting for a refund. Now they tell me the ticket is too old and I must go directly to the airline. When I go to the airline they tell me they can’t help me because I booked via ebookers! AVOID EBOOKERS AT ALL COSTS!! You will never get your money back if it’s cancelled and speaking to the call centre is like speaking to robots! If the question is not on the list they can’t answer it. WORST COMPANY EVER!!!

cant give zero ratings
dont bother with a company that does not value customer service.

On the phone to ebookers for 1 hour 20 minutes trying to rebook a flight due to Covid lockdown in Switzerland. No joy. First 20 minutes had messages every now and then saying their staff would be with me shortly and then all messages stopped and the same three tunes trundled on. One of them being - 'time goes by so slowly and time can do so much'!! You are telling me. Finally gave up before my phone bill got bigger than the booking price. NEVER booking through them again. Will just have to lose my money.

Refunds - Itin: 7515158786545 - Case ID : [REQ:S-214026753]. Finnair cancelled the flight and I am entitled to a full refund. So ebookers also said. And that was it.How many emails I sent them, giving my bank account details-I lost count. They do not react to my mails, neither did they call me (as they promised) to settle the issue. As I see it-Finnair has refunded the money and ebookers has pocketed it. Thieves.
Now when I read on this site that there are people, from which ebookers has stolen 1300 gbp..... I understand that I will not see my humble 220E refund.
The fact that ebookers do exist and operate at all, proves that any criminal and thief can legally steal and get away with it.
Sad that in the future many people will get their fingers burnt.
As someone here said, in the future it is wise to book directly from the companies, not through agencies

Absolute joke of a travel agency.
Covid is not an excuse to not bother paying people.
Ebookers cancelled my 4 flights to Texas in March and Gave me vouchers valid for a year (which I didn’t want or ask for). I argued this for weeks until they stated that my full refund will be with me between 2-12 weeks.
I’ve called over 75 times to chase the monies owed and I either get hung up on or just told it’s being processed.
I called virgin to chase the money and they said ebookers are the third party we can’t help. Ok so I’m now stuck! Virgin don’t have to help as I’m not actually their customer and ebookers just don’t want to help.
I finally done a charge back through my bank to retrieve all monies.
Never again will I use ebookers.
Lie after lie every phone call.

Booked a package holiday and it was cancelled because of the coronavirus. Refuses to refund me despite it being fully protected. Never booking with them again. Disgusting customer services!

Incompentent. I booked a holiday for May which was unfortunately cancelled due to coronavirus, was advised I couldn't get a refund for flight by them but Virgin told me I could. Ebookers emailed me telling me not to contact them for 60 days as they were working on my refund. After 60 days, I rang them only to be told they hadn't started the refund process and I should have known I needed to contact them for them to begin it. Manager put the phone down on me. I now have to wait another 12 weeks for my £1000 refund with no acknowledgement of their mistake or apology.

During this terrible pandemic, I have had to cancel several accommodation bookings due to travel restrictions or flight cancellations.
Ebookers are the only travel provider to deny a refund.
I know which companies I will use in the future, it will certainly not be Ebookers/Expedia.
Avoid this company, no integrity.

Complete holiday booked to Kenya inc hotel recieved email saying flight cancelled with offer of refund, 2 hours on hold to be told it takes up to 12 yes 12 months for a refund, put on hold why they searched for alternative flights half hour later call got cut off at exactly 8pm.... shift finish I should imagine. .. call to credit card company in the morning, im not waiting 12 months for a refund...... why can't I put zero stars.

Booked a hotel at the beginning of January using ebookers for the first time. Upon arriving at the hotel to check in and providing my booking reference, I was asked which company I had booked through as there was no recollection of my booking at the hotel. The receptionist had told me that they were no longer taking bookings through ebookers and I should have been notified of this. After several hours on and off hold to customer service, I was transferred to the relocation team who were happy to relocate me. The 1 star is for Katy on the relocation team who helped find a different hotel as quickly as she could. This was not the best first experience of booking through this company and there was definitely some miscommunication between the company and hotel. Unfortunately we had to wait outside of the hotel until we were relocated. I would be very reluctant and wary of booking through ebookers in the future and not knowing whether we have a hotel to check into after booking, paying and confirming months prior to our stay.

Rented a car through e-bookers, rental company would not rent me the car because I had foreign license. E-bookers made no mention of this restriction. Could not reach e-bookers by phone, and they kept my money.

Awful customer service, Awful customer care. They have not provided you a customer service email address. Just a WhatsApp contact number which nobody answers. Just Disgusting experience
Horrible feeling when you have to contact them. They never help you. They are so rude
Never ever recommend it

Great for hotels. We always use this website for booking hotels and sometimes flights. Prices are great and the Bonus+ scheme is very generous. Never had an issue cancelling hotels but it was a bit of a joke cancelling a couple of flights with them before Covid. Endless back and forth blaming the airline when actually the refund was meant to come from Ebookers as I paid them. Been using for many years and would have received 5 stars if it wasn’t for that cancellation fiasco.

Booked car hire in Corfu. Paid extra for a company that was apparently in the terminal as it was a short trip and didn’t want to waste time with shuttles etc. Turned up and no counter for this company, spent ages asking around and everyone said they hadn’t heard of it. Has to call the company who said they would send a shuttle to get us? Hour and a half later and we finally got the car. They said it’s not their fault and no compensation is due?! It’s false advertising and just completely rude to not even acknowledge they are in the wrong.

First time of using eBookers....and the last. We travel every 4 weeks to visit our grandchildren, 200 miles away, booked a hotel via ebookers..... All ok, payment taken online but when I reached the hotel they stated that no payment had been mad and that payment at the property was required. I paid at the hotel, only to return hom and find that both the hotel and eBookers had taken the payment, at two different rates. I have been in constant contact with eBookers for four weeks now and provided proof of double charge 3 times. Still awaiting a refund!!!! Would no way recommend using this 'company'

Fantastic! Cancelled my hotel only booking online and money back in account 3 days later! Amazing! I will always book my hotels with Ebookers in future. Never ever will I use lastminute.com who are scum.