Ebookers Reviews 

They advertise in big green letters that a property is fully refundable. If you read on, you can see that the cancellation is free up until 4 weeks prior to arrival. While it it is correct that the offer is "fully refundable" before the date, the presentation is misleading, because it suggests a flexible booking. I've made the mistake of booking the offer without reading the small print and £400.

AVOID AVOID AVOID. One of the worst customer service I have EVER experienced! Been promised about 20 callbacks and not one single person has EVER called me back. 7 weeks later and still hunting down my refund and no one will help. How this company is even still trading is a joke!

Comfirmed a booking of a car, while the car rental company was closed. Spend a good 1.5 hour in the waiting line to talk to a person whom could barely talk English

The hotel I booked in grantham in March was closed due to Covid even though Ebookers were still selling the reservations. I arrived and basically had no where to stay. A month later Ebookers have still not refunded the money. Scam site, stay away. Dreadful customer service.

These are thieves. My flight to Zurich was cancelled at the peak of covid last June 2020. To this date have made multiple calls not got a refund. These are thieves. Criminals avoid please.

Avoid as plague!!!

Fraudulently advertise themselves on Topcashback.co.uk and Quidco.com, offering from 5 to 15% cashback! They NEVER pay people, saying that people use vouchers, whereas there were no vouchers used! Avoid avoid avoid!

I was on the phone talking to a representative and she had my holiday cancelled in ten mins . I also had the money from both flight and hotel in my bank account in 24 hours . Excellent service and I won’t hesitate to use ebookers again . Quality customer service.

I booked flights to Cambodia in august 2019 paid on my debit Card, flights were with Thai Airways, flights were cancelled by Thai airways in March 2020 on contacting Ebookers I was told my refund would be returned, till this day I am still waiting. I have tried to contact Ebookers and Thai Airway but cant not get any answer from them, being a 73 year old, I can not aford to loss over £1000 pounds, one thing I would never use Ebookers again or Thai airways. through no fault of mine.

The customer service is truly awful. The systems don't work and on multiple occasions I was cut off half way through lengthy calls, which resulted in starting the process all over. I would never, ever book through these guys again. Truly awful.

Ebookers acting illegally
Dishonest behaviour & poor service from Ebookers.
- I had a flight booked for July 2020.
- It was cancelled by the airline - Kenya Airways.
- International Conditions of Carriage impose duty on airlines to make full refunds on tickets if THEY cancel flights. This was the case for my ticket.
- Other family members booked on the same flights as myself with other companies HAVE received their refund.
- But Ebookers has not refunded me, despite multiple phone calls by myself and numerous assurances that 'the refund has been authorised'.
- I am just about to initiate proceedings in the UK small claims court in order to ensure that Ebookers abides by UK law and that I receive my refund.

I strongly discourage using this company.

Hello everyone, I had a really bad experience with ebookers/expedia when my flight got cancelled by the airline. The airline sent me a confirmation email saying they refunded my money to ebookers since I booked via them but ebookers customer service continiously lied about refund dates, giving me a new date every time I chased them up. The flight was on the 4th of Septmber, it is the 12th of December now. Yesterday I called them and they changed the tactic saying the money got actually refunded and I need to chase PayPal instead. They also promised to email me the refund confirmation but of course I never received any email. This company is a massive scam. Do not buy through them!

Disgusting customer service. Bonus+ is a scam. I've been waiting on £44 I bonus points which I got from a booking, phoned at least 10 times and been told wait 24hrs every single time. Not only have I not got the £44, they have taken £44 out of my bonus points. In my eyes that's theft, beware anyone who uses this site, I seriously hope you don't need customer service if you do use them. Best avoiding them, not worth the hassle

Sadly not a positive experience with ebookers linked to a cash back lure.
I used them and they declined my cash back a year later when I had taken the holiday and paid for it. Not impressed at all so I now won’t be using again as I feel ripped off. Don’t be tempted by other bonus things to lure you in and always check best price rather than things you won’t end up receiving!

Awful booking experience - having not (to this date) received my Bonus+ credit - based on a £3000+ booking. Been told by customer service at least 8 times now, that it will be resolved and escalated to the Rewards team and nothing! I have equally raised a formal complaint and had absolutely no response. I only booked with eBookers, as the extra credit (to be used on future bookings) made it worth while vs competitors - however I will not be using again and based on the dreadful customer experience/service I've received - I would genuinely not recommend to anyone.

I went on to the site and previewed a hotel then booked it not long after previewing it. The days flashed up the same as the preview so booked it dnd got it out my road. Turns out I made a mistake and the dates had changed to 4 months later. Turned up at the hotel in a different country and it was closed. Arranged another hotel in same group. Checked booking, e bookers said hotel doesn’t do refunds. Contacted e bookers “wait till week before call us back”! Contacted hotel by e mail temporarily closed due to COVID “we have never received any money from e bookers for your reservation and would be happy to refund” by e mail. Contacted e bookers by e mail (ignored) contacted e bookers by telephone “hold on I’ll contact hotel-yeah hotel has confirmed everything we will send you an e mail immediately please confirm all details” Nothing at all from e bookers!!! As far as I can judge e bookers are deliberately withholding my refund despite the hotel e mailing me and them confirming it. Is this illegal?

They have always been brilliant at managing my travel needs. I have had to change my reservations a few times in the past and eBookers have always managed to find some workable solution. Kudos to you guys!

Is Ebookers intent on losing custom? Similar to Jonathan below, Ebookers declined cashback through topcashback on my flights, on top of being extremely unhelpful when the flights were cancelled and Aeromexico trousered all my payment - no refunds, just flights that I couldn't possibly take for outrageous additional fees and charges.

I booked an ebookers holiday via quidco, on the basis that the cashback made it the best priced deal. 9 months after the holiday, Ebookers have now rejected the cashback claim of £92! I'll be sticking to other sites next time!

Could not make my trip to the hotel due to covid lockdown in my country and the destination. Ebookers refused to refund as did the hotel. It is important to name and shame the companies that do this during thistime.