Mohammed at customer services was very helpful in explaining options, and processed a refund after my flight times had been significantly changed. Would be 5 stars if the initial response time had be... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ahmed was very helpful and charged my flight after easyjet had changed my original time. I still needed to pay a surcharge though and ths couldn't be lowered.
Company replied
Difficult to get the number to add special assistance to my booking. It would help if you put this on the website beside the statement advising i needed to call.
Company replied
I have recently returned from a holiday and flown with EasyJet on a flight from Rome to London. EasyJet itself advised me to leave review on this platform… Fantastic service and the most fri... See more
Company replied
Company details
Written by the company
Explore Europe with easyJet and enjoy easy and affordable travel. Book cheap flights online, get inspired for your next trip and check out our partner sites for great value extras. Get out there.
Contact info
easyJet Airline Company Limited, Hangar 89, London Luton Airport, LU2 9PF, Luton, United Kingdom
- www.easyjet.com
3.6
Average
68K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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You take to long to answer the phone…
You take to long to answer the phone your website is rubbish if you want to talk to a human assistance and trying to navigate you website is dreadful
29 June 2026
Unprompted review
Reply from easyJet
Hi Michael,
We are sorry to hear about your frustrating experience with our phone wait times and website. We understand your desire for human assistance and the difficulty you faced navigating our site.
Please send your review and any additional information, including your booking reference, to our team at TrustpilotReviews@easyJet.com.
We'd love to hear from you.
Thanks,
Siba
Dania support resolved my issue very…YES
Dania support resolved my issue very fast very happy she helped a lot THANK YOU
29 June 2026
Reply from easyJet
We're so pleased our team member was able to resolve your issue quickly and effectively. Thank you for your kind feedback; we truly appreciate it.
The lady was courteous
The lady was courteous, helpful and pleasant. What more could you want.
29 June 2026
Reply from easyJet
We're glad our team member was courteous, helpful, and pleasant. Thank you for sharing your positive experience with us!
Unimpressive.Charged a " speedy…
Unimpressive.Charged a " speedy boarding fee". Boarding was so disorganised and slow we missed the Flights deparure slot and waited another hour and a half sitting on the tarmac.
Then they lied about the reason.
Use Others!!!!!
29 June 2026
Unprompted review
Reply from easyJet
Hi Stuart,
We are very sorry to hear about your frustrating experience with the speedy boarding fee, disorganised boarding, and the subsequent delay.
Please send your review and any additional information, including your booking reference, to our team at TrustpilotReviews@easyJet.com.
We'd love to hear from you.
Thanks,
Siba
Unfortunately due to the young ladies…
Unfortunately due to the young ladies accent was hard to understand what she was saying requiring a few repeat questions
29 June 2026
Unprompted review
Reply from easyJet
Hi Lewis,
We apologize for any difficulty you experienced understanding our representative due to their accent, which led to repeated questions. We appreciate you bringing this to our attention.
Thanks,
Siba
Great companies handle disaster well. Easyjet don't!
A company is as good when they handle things going wrong. I appreciate stuff happens such as weather and this implicates flights but to be left feeling 'dumped, ' 'we only want your money,not your loyalty' when a recent flight was cancelled.
We got to the airport,returning from a few days away, to be told to see a lady who gave us pieces of paper about what to do as our flight home was cancelled. That was it!
WiFi at the airport was chaos and you only got an hour free and the easyjet system was so slow as there were so many of us were trying to sort out how we would get home. Zero help available from easyjet.
We ended up having to pay £733 to get to a UK airport, £84 on a coach to get back to our original airport. Easyjet would of allowed us to transfer to another of their flights 3 days later! One woman told me we would get one night in a hotel paid by Easyjet.
The experience was horrendous and very costly, we had to be home. We have another flight this week and I pray there is no cancellation.
27 June 2026
Unprompted review
Reply from easyJet
Hi Niki,
We appreciate you sharing your recent experience with us.
We are truly sorry to learn of the difficulties you encountered due to the flight cancellation, the lack of support, and the significant costs incurred. We understand how frustrating and distressing this situation must have been, especially needing to get home.
Please send your review and any additional information, including your booking reference, to our team at TrustpilotReviews@easyJet.com.
We'd love to hear from you.
Thanks,
Siba
Assistance phone service very helpful.
The lady who answered my call was very pleasant and obviously wanting to be helpful.
The connection wasn't good, from my end, and she was patient.
I booked assistance and needed to change my allocated seat from window to aisle. We discussed options and settled on one not too far back.
Very helpful and lovely pleasant nature.
29 June 2026
Reply from easyJet
We're so glad to hear our team member was pleasant and helpful during your call, especially with the connection issues. It's wonderful that we could assist you with booking assistance and finding a suitable aisle seat.
Awful customer service
Awful customer service - the worst I have come across both on the webchat and on the phone. Over the webchat none of my messages were read properly to the point where the advisor on the otherside just ended up repeating himself as he failed to realise that what he was saying actually (and demonstrably) made no sense. Today on the phone after requesting something that easyjets on service can be done, the lady that I was speaking to just decided on a whim to put me back in to the queue where I have been holding now for over 20 minutes.....an truly awful experience for what I have always considered a reasonable airline
29 June 2026
Unprompted review
Reply from easyJet
Hi Adam,
We appreciate you sharing your experience. We are truly sorry to hear about the difficulties you faced with our customer service, both on webchat and over the phone.
Please send your review and any additional information, including your booking reference, to our team at TrustpilotReviews@easyJet.com.
We'd love to hear from you.
Thanks,
Siba
Reply from easyJet
We're truly glad to hear you had such a positive experience with our team. Your kind words mean a lot to us!
Thank you very much Easyjet for your…
Thank you very much Easyjet for your professionalism and kindness!
29 June 2026
Reply from easyJet
We're glad you appreciated our professionalism and kindness. Thank you for your very kind words and feedback.
Agent was sympathetic and seemed to…
Agent was sympathetic and seemed to want to help. But his answers were surprising, confusing and brief and they killed the chat as I was responding.
29 June 2026
Reply from easyJet
Hi Alison,
We're glad to hear our agent was sympathetic and wanted to help. We apologize for the surprising, confusing, and brief answers, and for the chat ending abruptly. Your feedback is important to us.
Please send your review and any additional information, including your booking reference, to our team at TrustpilotReviews@easyJet.com.
We'd love to hear from you.
Thanks,
Siba
Terrible service all around!
29 June 2026
Reply from easyJet
Hi Byrne,
We are truly sorry to hear that your experience with our service was so disappointing. We understand your frustration and regret that we failed to meet your expectations.
Please send your review and any additional information, including your booking reference, to our team at TrustpilotReviews@easyJet.com.
We'd love to hear from you.
Thanks,
Siba
ABDULLAH was a great help and sorted…
ABDULLAH was a great help and sorted everything very efficiently.
Many thanks.
29 June 2026
Reply from easyJet
We're glad our team member was a great help and sorted everything very efficiently. Thank you for your feedback.
Reply from easyJet
We're delighted to hear that our operator was kind, helpful, and welcoming. Thank you for your positive feedback!
After 43 min you hanged up on me
After 43 min you hanged up on me. I waited 13 min for someone to check info for me just for the call to hang up
Waited another 40 min just to not be helped, horrible customer service. When on the airport an agent tells me one thing and that information is wrong costing me extra money and then the flight delay of 2 hours wasting the money I paid for speedy boarding the non refundable terms of service is just a joke. easyJet is the worst airline and I hope they go under.
29 June 2026
Unprompted review
Reply from easyJet
Hi Patitato,
We are truly sorry to hear about your frustrating experience with our customer service, the incorrect information provided, and the flight delay. We understand your disappointment and regret the inconvenience caused.
Please send your review and any additional information, including your booking reference, to our team at TrustpilotReviews@easyJet.com.
We'd love to hear from you.
Thanks,
Siba
Super super helpful and friendly staff
Super super helpful and friendly staff, quick to respond and very happy with the service I received!
29 June 2026
Reply from easyJet
We're so pleased our staff was helpful and friendly, and that you were happy with the service you received. Thank you for your kind feedback!
Reply from easyJet
We're happy to hear that you're happy with the assistance you received. Thank you for your positive review.
The service assistant closed the chat…
The service assistant closed the chat before I'd had a chance to respond. I wanted to review the baggage policy, but they closed the ticket while I was reading it and I wanted to go back to them and ask further questions
29 June 2026
Reply from easyJet
Hi James,
We are sorry to hear that the chat was closed before you had a chance to respond and ask further questions about the baggage policy.
Please send your review and any additional information, including your booking reference, to our team at TrustpilotReviews@easyJet.com.
We'd love to hear from you.
Thanks,
Siba
Always really helpful with special…
Always really helpful with special assistance so quick and easy they answer the phone very politely and always super helpful I've never had a disappointment experience with EasyJet yet I carry on to use them as I know I always get the special assistance support I require
29 June 2026
Reply from easyJet
We are so pleased to hear that our team consistently provides excellent special assistance and that you've always had a positive experience with us. Thank you for your kind words.
Excellent customer service by Sarah
Sarah was very nice, knowledgeable and able to understand my question and answer in a very pertinent manner. She made it very easy for me.
29 June 2026
Reply from easyJet
We're so pleased our team member was nice, knowledgeable, and able to answer your question in a very pertinent manner, making it easy for you. Thank you for your kind feedback.
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