Dyson UK Reviews 

I ordered the Dyson airwrap from the Dyson website on 09/07/26. I was told that delivery would be the next working day. Nothing arrived on the 10th, so I assumed my item would arrive on the 11th. On the 11th, I checked the delivery updates and there had been no update. I called the Dyson helpline, but on the prerecorded message it said there were delays due to the heat (which I sympathise with), so I decided to end the call and wait for Monday.
On the 13th there were still no updates. I spoke to one of the operators who seemed as confused as I was. She was very helpful and said she would escalate my ticket but it would take 3-5 days to hear back. From what she could see on her system, the warehouse had not even sent my item to DPD (which DPD confirmed with me).
I was getting a little tense as this item was going to be a gift, so I called again. The operator I spoke to this time came across rather uncaring and gave me short brief answers. He told me that there was nothing that could be done to escalate my query and I would have to wait for a response in 3-5 working days. This interaction really infuriated me so I called back and cancelled my order with a different operator (who I would like to add was also extremely helpful).

I understand that these things happen, but I am confused why it would take this long to hear back from someone. Surely there had to be a quicker way to get in contact with the warehouse staff. I just wanted an update and peace of mind in knowing that my item would be on its way soon.

I don't blame the staff I spoke with but I am really dissatisfied and feel that Dysons processes could be more streamlined. These items are not cheap, and to be mislead about when an order is arriving and not being able to get an update for that long is ridiculous. I also made sure to book days off with my work so I would be around to collect the delivery from the courier.

In the end, I ordered the airwrap from Currys and they delivered the item the next day. I think it is a shame that Dyson could not offer the same service.

It has now been over a week and I have still not received a refund and have had very little contact from Dyson (despite being reassured by the last call handler that my ticket was escalated and I would hear from someone in 5 days).

I hope by sharing my experience that others will avoid making the same mistakes that I did. I highly recommend going to alternative stores to purchase any Dyson products. From reviews shared by others and the experience I have had, I think there is something going terribly wrong with their order system and they are not being proactive enough to fix it and make it right.

Stick hoover faulty months within 2 year warranty. Was assured it was the filter, but no filters in stock. Waited until they were, called to order. Out of stock. Was told I would be emailed when they were back in stock. I wasn’t. Waited again, called and emailed again. Got filter. Machine still faulty. Asked for refund. Refused. Now waiting for a repair which is not until August (outside of warranty). Am anticipating it still won’t be working and will then be back to calling them again and again. Terrible product, terrible service. Won’t buy Dyson products again.

Same as others, ordered 16.7.26 for next day delivery. Never received confirmation email but I had photographed screen confirmation. Despite that and sending it plus photo of bank statement to prove it they then asked for yet another ref no which I think doesn't exist and they are just stalling. I think they have no stock but want cash flow.
I paid on credit card so bank has credited me with the amount so long as Dyson don't dispute it so at least I have the refund after a lot of stress and wasted time.
Trading Standards should look into this.
Update 25.7.26: After I told Dyson to cancel my order they suspiciously said it was already being shipped and couldn't be cancelled and that I had to be in to receive goods and refuse to accept them. I did that but now I have the bank saying Dyson are disputing my claim and Dyson want to take the money again, despite the fact I refused delivery and told Dyson it was already sorted with my bank.

It took me more than 10 days to receive a fan. I contacted the customer service more than 5 times and they kept telling me that it should be delivered. Parcel force kept failing to deliver it. In the end I got 30 pounds compensation but I felt it was not enough as I wasted a lot of time taking to the customer service.

The quality of dyson products has deteriorated, whilst the prices have gone up. A lot more competition for the same products in the market, which are of the same or even better quality at lower prices

Dyson Air Wrap for the price of a kidney. Bought it in November 2025, it stopped working in June. took it back to Curry’s. Dyson collected it 11th July to repair it. The report back when it was returned stated it had been through all electrical tests and checks and it was fully repaired. No it wasn’t. I took it back to curry’s again, they refused a refund, called Dyson from the shop who said they’d repair it again and I was not prepared to do this as it didn’t appear to have been touched, despite the report it was fixed. Neither the shop nor Dyson are taking any responsibility here so I’ve raised a section 75 and will pursue a refund that way. Ironically there was another lady in the shop losing it over her faulty Dyson product. These things are not cheap, this cosy nearly £600. If these products are not fit for purpose, stop selling them.

Literally a joke, ordered this in January as a late Christmas gift to myself, it was meant to be next day delivery yet nothing arrived, a few days go by and apparently a delivery had been attempted yet nothing arrived signs of attempt not a knock at right of my door, obviously reported this and assumed DPD had taken it to which I then escalated this with DPD, they were absolutely useless, I contacted Dyson they opened an investigation which took over 3 weeks to come to a verdict to which they apparently sent out another machine alongside a free hideous travel bag ad some kind of apology and the bag arrives yet still no machine to which I obviously contact again and they reassure me it will come in the next few days yet it did not, they then investigated this again and after over 13 emails and numerous calls back and forth, they then send out another machine and some hair styling cream which I also received before the machine and which I did not ask for, eventually after 2 attempted delivery, over 25 emails exchanged and a whopping 53 days later I finally receive my Dyson which cost me over £500 and it’s not even worth it. Don’t waste or time or money on this company it’s been 3 months and my attachments are already starting to break as they’re all made of cheap plastic.

HP 12 Purifier Hot & Cold HP de Nox
£600 +
SHOCKING waste of money. Wanted a cooling fan. At its highest setting it was barely cold.
There is NO user manual. I have no idea how it works. It’s SO complicated. Called Dyson and all they offered was to send a PDF . So upset I’ve wasted money . Like all their products it’s hyped to be so much better than in reality. Don’t bother with this product if you want cooling.

Ordered a dyson fan AMO7 16/7 , item showed as in stock , no e mail confirmation received so rang today to find out when it will be delivered as their website states next day delivery, I am told they have a system issue and my complaint has been sent to their 2nd level team who will respond within 5 days, This is totally unacceptable. They have my 350.00 and are clearly taking money for items that they have no stock availability. After contacting my bank I am told I need to wait 15 days before I can recoup my funds , Dyson are using our cash and not supplying the goods , This is fraud

Ordered DYSON FAN should have been next day delivery not received
No email to say when it will be dispatched customer service not helpful at all.
Not a good service from what should be a reputable company for the price paid for goods

Bought a Dyson cool fan to help with hot temperatures, especially during the night. It looks nice, is lightweight and quite powerful but it's no better than any other tower fan you could probably pick up for £50 or so. It just blows warm air around like any other fan and is about the same noise level. Do not waste £300+ on one of these. So disappointed with this.

Bought a Dyson BP01 from the Dyson outlet. When it arrived it was faulty. Sent it straight back for repair. Arrived back a couple of days later but still faulty. Returned to Dyson for a refund. It got back to Dyson on 18th June (I have DPD confirmation). Have been chasing ever since and despite phoning 3 times and emailing once I am still waiting for a refund a month later. A lot of money for a pensioner to be waiting for. They did say originally that it would take 2 weeks for the refund to come through but they are still stalling.

I ordered a HushJet Mini Cool fan direct from Dyson on Thursday 9th July. Both the website and my order confirmation explicitly promised "Free next business day delivery" (expected Friday 10th).

Later on the 9th, they sent an email claiming the order had been shipped, complete with a DPD tracking number. However, DPD’s system showed they were "expecting the parcel"—proving Dyson had generated a label but never actually handed the physical stock over.

When I contacted customer service on Monday 13th, the stalling tactics began:

Excuse 1: They sent a copy-paste template claiming standard delivery takes "up to 10 working days"—completely ignoring the "next day" term of my order.

Excuse 2: When challenged, they claimed they had "raised an investigation with the courier" and told me to wait another 6 working days. (Useless, considering DPD openly show Dyson had never handed them the parcel).

Excuse 3: I formally requested to cancel the order under my consumer rights. They completely ignored the refund request and sent another generic "holding" email saying they were "awaiting an update."

Having looked at other reviews, it is clear that using generic scripted emails to drag out delivery times and hold onto customer money is standard practice for Dyson. I have stopped wasting my time replying to their scripted emails and have initiated a chargeback with my bank for goods not received.

A terrible experience from a brand that has completely lost its way. Save yourself the headache and buy elsewhere.

I ordered a cooling fan with a promise of next day delivery. I have not received the order and I can’t track it. I have phoned their customer service who said there was some system issues. They said they would be in touch in 3 to 5 days ! I asked to speak with someone in authority who could resolve my issue, but they have no way of connecting with their ‘back office’. I have to admit I thought Dyson were reputable but clearly I have been misled looking at other reviews on here. I can’t even get my money back because my order isn’t showing up on their system despite them calling on the money from my bank. I have asked them to get someone to call me who is capable of resolvin* the issue, but I’m really not holding my breath ! No point in having a cooling fan after the heatwave is over.

Ordered the Hushjet handheld fan for next day delivery. Still not arrived. Still no update. DPD don’t have… the customer service is an abomination. They can’t see anything other than what I see, so it makes the team redundant. There is no direct customer line for complaints. I’ve had the exact same experience last Christmas with a hoover and I thought it was a one off. It seems that this is their best practice, which is to say it’s the worst kind of practice. Shocking.

I have always regarded Dyson as a premium brand, but my experience purchasing directly from Dyson has been extremely disappointing.
Late one evening I ordered a Dyson fan through the Dyson UK website. The checkout completed successfully, my credit card was authorised, and I reached an Order Confirmation page displaying an order number. Fortunately, I took a screenshot because I never received the confirmation email.
The following day I contacted Dyson to ask why no email had arrived. To my surprise, I was told there was no record of my order whatsoever. Despite providing the order number from the confirmation screen, customer services were unable to locate it and simply said it would be referred to another department. No explanation, no reassurance and no indication of when the issue would be resolved.
The most frustrating part is that payment has been authorised on my credit card, yet Dyson cannot tell me whether my order exists. The fan has been difficult to obtain due to limited stock, and I now face the possibility of missing out because of what appears to be a failure in Dyson's own ordering system.
For a company positioning itself as a premium brand, I expected far better. A premium product should be backed by premium customer service, with staff empowered to investigate and resolve problems rather than simply saying, "We have no record of your order."
I sincerely hope Dyson resolves this quickly, but at present I have paid for a product, have an order confirmation screenshot, and yet Dyson cannot even confirm that my order exists. That is simply not the level of service I expected.

I have been a customer of Dyson for over 20 years i have only ever owned dyson hoovers. I always associated Dyson with premium products and excellent customer service. I have a 3 year old hoover in perfect condition, that has a faulty De-tangling motor, so I placed an order for a replacement part. I chose to purchase from them directly which I have always done in the past. Unfortunately, my recent experience has been nothing short of disgraceful.

My original order was placed on 28 June. Since then, I have spent almost three weeks chasing my order with multiple phone calls. During one of those calls I was informed there had been a system error, which resulted in a second order having to be created. Despite this, I have now received two generic email responses telling me that my order is "within the estimated delivery timeframe" and that there are "no delays reported". These responses completely ignore the fact that my original order was placed nearly three weeks ago and that my order history on my customer file clearly shows what has happened.

To make matters worse, when I asked to make a formal complaint, I was told over the phone that there was no email address for complaints and that my complaint would have to be forwarded to another department, after which I would have to wait for them to contact me. I found this completely unacceptable.

I eventually submitted my complaint in writing, only to receive generic responses that failed to address a single issue I had raised. It is obvious that nobody had taken the time to review my customer file or the recorded telephone conversations before replying.

I have also noticed that the payment has been released back to my account more than once, which only adds to my concern that there are ongoing issues with my order, despite being repeatedly told everything is progressing normally.

The most disappointing part of this experience is not only the delay itself as i have not been able to hoover my house for nearly 3 weeks and i have my mums 70th bday party at my house this weekend and its causing me unwanted stress. I can not afford to simple go out and buy another hoover, as my hoover is in excellent condition apart from the faulty De-tangling motor. Im disgusted by the complete lack of accountability, poor communication, and failure to properly investigate my complaint. I have spent hours chasing something that should have been straightforward, yet I still have no meaningful response or resolution.

I am appalled by the level of customer service I have received from a company with Dyson's reputation. I sincerely hope senior management reads this review because the way this has been handled has fallen far below the standard I expected. I will update this review if Dyson finally takes my complaint seriously and resolves the matter.

My order has been under investigation since 9 July because it was never collected by DPD. The tracking number provided by Dyson has never become active, yet I have been left without my product and without a refund.

Today I spoke to Marianna in customer service, who was rude, refused to escalate my complaint, and would not issue a refund. I bought the fan for the hot weather in London, but Dyson keeps telling me to “wait” with no clear timeframe.

Customers should not be left without a product or a refund because of issues between Dyson and DPD. Very disappointing customer service.

I ordered the dyson car and boat vacuum. supposed to be next day delivery. Never arrived. Contacted them, response crap. Maybe good products but there delivery and after sales suck

I recently purchased a used Dyson vacuum which had 37 months warranty remaining on it.

Before purchasing, I called Dyson and asked whether the warranty would be transferable - I was told that it could be, but that I'd need the original receipt. After explaining that I wasn't able to get the original receipt, the advisor told me that they could still transfer the warranty, but that I'd need to call up to action it.

Great - or so I thought...

I went ahead with the purchase that evening, and the following day, I called Dyson to transfer the warranty. The gentleman on the phone was very obstructive, and wouldn't accept that I had been told it could be done. Eventually, after much back and forth, he relented and said he could sort it and that I should leave it with him to be be done.

Great - or so I thought..

The following day I received an email from Dyson telling me they will not transfer the warranty without the original receipt... I replied back with the dates and times of the calls I'd made, and explaining what I had been advised.

They replied back with the same email telling me that I need to provide the original receipt.

I responded with a formal complaint (to which I have had no reply), and a separate Subject Access Request email, requesting the call logs and notes from my calls. Again I've had no reply.

Having been a Dyson customer for many years, I've dealt with their customer service team several times, and they were always fantastic - up until about the time of the pandemic, when something seemed to change and they became noticeably lacking in care.

This is the first time I've purchased a used machine, it was only intended as a temporary measure, and I was planning to buy a new Dyson in 6 months or so. However, this experience has convinced me to switch brands.

My next brand new vacuum will be a Shark.