David Wilson Homes Reviews 

6,850
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,036 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the helpful and friendly staff who consistently go above and beyond to guide buyers through every step of the home buying journey with genuine care. Consumers also deeply appreciate the exceptional ongoing support and clear, reassuring communication provided by the dedicated team members throughout the process. Though some customers noted frustrating issues with the initial house finish, specifically mentioning sloppy painting or minor construction defects in their brand new properties. Others experienced occasional communication hurdles, noting unanswered messages or prolonged delays when trying to reach out to corporate departments for assistance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful and approachable service... See more

Service

Reviewers mention positive feedback about service, noting that the sales team and site managers went above... See more

Customer service

Consumers find customer service to be positive, highlighting the helpful and supportive nature of the sales... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing mixed experiences with their homes. While many... See more

Location

Clients share ambiguous opinions on location, reflecting a wide range of differing experiences. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We recently moved into our new David Wilson home and overall, we’re very pleased with the house itself. The sales team were okay to deal with during the buying process and got things over the line... See more

Company replied

Rated 5 out of 5 stars

Just want to say thank you to the NW care team operators and of Laura M for supporting our issues for just short of two years, without her diligence and tenacity our journey would have been turbulen... See more

Company replied

Rated 5 out of 5 stars

Our showroom experience was excellent with Denise the process was clearly explained and she kept us updated at every opportunity. However the Solicitors PLS we used that was one of David Wilson Homes... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience meeting Michelle and Shawn at the David Wilson Homes Wendel View development in Wellingborough. As first-time buyers, we appreciated how they went above and beyond to g... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

About David Wilson Homes

Written by the company

We’re dedicated to building high-quality, thoughtfully designed homes, which is why we’ve received over 95% customer recommendation, and been awarded 5 Stars by the Home Builders Federation for 16 consecutive years.

That’s more than any other major national housebuilder, so you can buy with confidence.

As a quality, award-winning homebuilder, we're proud to create homes that are built to last and encourage modern family life.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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1-star

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4.4

All reviews

(6,850)

983 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience, lovely customer service from Tracey. Always helping with any questions we had. Would definitely recommended buying with david Wilson

4 July 2026
Unprompted review
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Reply from David Wilson Homes

Hi Natalie,

Thank you for your review and for your kind comments about Tracey.

Unfortunately, we're unable to identify you within our system based on the information provided. We have therefore asked Trustpilot to request some additional details from you. When responding please include your full name and plot number so that we can locate your records and pass on your feedback accordingly.

Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

"Dream Team" at Darwin Green

The sales staff at Darwin Green in Cambridge are second to none! Friendly, professional, approachable, punctual and always there to help and do the extra mile for us! Unforgettable experience which we will always cherish!

Shout-out to Hannah, Karen, Harry and the rest of the team!

19 June 2026
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Reply from David Wilson Homes

Good morning George. Thank you for your great review!
We are so pleased to hear that our Darwin Green team provided such a fantastic experience. We will be sure to pass on your kind words on to the team.
Kind regards, Lily

Rated 5 out of 5 stars

Moved in last Friday the house is…

Moved in last Friday the house is beautiful really good quality home. The site Manager Ollie is a lovely person and nothing is to much trouble, And not forgetting the lovely Debbie in the sales office.

26 June 2026
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Reply from David Wilson Homes

Good morning Michelle. Thank you for your fantastic review!
We are so pleased to hear that you love your new home and that our Centurion Village were so helpful throughout the process.
Wishing you many happy years in your new home.
Kind regards, Lily

Rated 5 out of 5 stars

Jordan was extremely professional and…

Jordan was extremely professional and completed the work to a high standard.

3 July 2026
Unprompted review
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Reply from David Wilson Homes

Good evening,

Thank you for your great review. We would love to pass your feedback onto the relevant team for you.

Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information. Please do add your development to any correspondence and we will ensure your comments are passed onto the correct team.

Kind regards,
Ros

Rated 5 out of 5 stars

Great service

Jade from David Wilson homes for New Lubbesthorpe was amazing with me throughout the whole process I have never bought a house before so found it very overwhelming she made me feel better every time we spoke

19 June 2026
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Reply from David Wilson Homes

Hi Kelsey,

Thank you for your review and congratulations on your first home. We're delighted to hear that Jade at New Lubbesthorpe made the experience less overwhelming and provided such fantastic support throughout your journey.

We'll be sure to pass on your kind words to her. We wish you many happy years in your new home.
Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

Very attentive sales and site staff

Very attentive sales and site staff. The house was beautifully clean.

25 June 2026
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Reply from David Wilson Homes

Hi Jill,

We appreciate your feedback and wish you many happy years in your new home.

Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

Helpful Sales staff

Helpful Sales staff, Great houses, nice development

19 June 2026
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Reply from David Wilson Homes

Hi Ian,

We're delighted to hear that you've had a positive experience with our sales team and that you're pleased with your new home and the development. We appreciate your feedback and wish you many happy years in your new home.

Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

Both Sales and Site staff were amazing

Both Sales and Site staff were amazing, Thank you! 🤩

26 June 2026
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Reply from David Wilson Homes

Hi Hayley,

Thank you so much for your review, we are so pleased you found the staff so supportive.

Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

I spoke to Josh in David Wilson sundial…

I spoke to Josh in David Wilson sundial homes. I have got to say he was fantastic. so informative such a pleasure to talk to him. I would recommend him, to my friends who are interested in buying one of your homes. 10/10 for his commitment.

2 July 2026
Unprompted review
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Reply from David Wilson Homes

Hi Barbara,

Thank you for your review. We're delighted to hear that Josh provided such informative and friendly service. We'll be sure to pass on your kind words and are grateful for your recommendation.

Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

The people onsite have been wonderful

The people onsite have been wonderful, very helpful and the small niggles (and I mean small) have been resolved promptly and without fuss.
Also the location is great.

26 June 2026
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Reply from David Wilson Homes

Good afternoon.

We are delighted to hear about your positive experience and that our team have been able to promptly resolve any small issues. It's also wonderful to know you appreciate the location.

Kind wishes,
Isla.

Rated 5 out of 5 stars

Exemplary

Sales Team, Cameron and Sharon and Site Team Daisy are brilliant. Fully supportive and available, regardless of any area to discuss with internal or external questions. This is the second DW home we've purchased, which proves a point

26 June 2026
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Reply from David Wilson Homes

Good morning, Russell.

It's wonderful to hear that the Sales and Site team provided such brilliant support and were readily available for all your questions. We are so pleased that this is your second home with us, and we wish you many happy memories there.

Kind wishes,
Isla.

Rated 5 out of 5 stars

Well done David Wilson Homes

Beautiful properties built to the highest standards… Excellent care and customer services from Cate, Ryan and Joe on site… well done guys you’ve made me very happy… looking forward to many contented years in my new home

18 June 2026
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Reply from David Wilson Homes

Hi Simon,

Thank you for your review. We're delighted to hear you're so happy with your new home and that Cate, Ryan and Joe have provided such a great service throughout your journey. We'll be sure to pass on your kind words to the team.

Wishing you many happy years in your new home.
Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

Friendly professional on site team,from…

Friendly professional on site team,from sales to aftersale.
Despite the project being live and ongoing I find the construction crews unobtrusive,despite the fact that heavy plant is constantly on the move.

25 June 2026
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Reply from David Wilson Homes

Hi Mike,

Thank you for taking the time to leave us a review. We're delighted to hear that you've had a positive experience with our friendly and professional team. It's also great to know that the ongoing construction work has been managed considerately.

We appreciate your feedback and hope you continue to enjoy your new home.
Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

Am really enjoying my home

Am really enjoying my home. Initially i was thinkng the house where too small but as we move in everything is perfect and concise.

18 June 2026
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Reply from David Wilson Homes

Hi Genevieve,

Thank you for your lovely review. We're delighted to hear that you're really enjoying your new home and that, once you moved in, it proved to be the perfect fit for you. We wish you many happy years making memories in your new home.

Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

All of the experience from start to…

All of the experience from start to finish

18 June 2026
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Reply from David Wilson Homes

Hi Lee,

Thank you for your review. We're delighted to hear that you had such positive experience. Providing excellent customer service throughout the homebuying journey is very important to us, and we appreciate you taking the time to share your feedback.

We wish you many happy years in your new home.
Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

Shower repairs

Great admin from Lisa lucy to set up the work at a convenient time. Dave Cooper was very friendly and completed work efficiently and to a very high standard.

29 June 2026
Unprompted review
David Wilson Homes logo

Reply from David Wilson Homes

Good evening, Gareth.

We are delighted to hear about your positive experience and that Lisa was able to set up the work at a convenient time. It's great to know the work was completed efficiently and to such a high standard. We'll be sure to pass on your comments to the wider team.

Kind wishes,
Isla.

Rated 5 out of 5 stars

Fantastic customer service!

The service before and after, notably from Kim in the Bingham sales team and Tom & Dane in the site team has been second to none, which has really made the whole process much simpler. Two very satisfied customers!

The house is beautiful and already somewhere we love to call home.

25 June 2026
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Reply from David Wilson Homes

Good evening, Alicia.

We are so pleased to hear that Kim, Tom and Dane have made the process much simpler for you. It's wonderful that you love your new house and are already calling it home.

Kind wishes,
Isla.

Rated 5 out of 5 stars

Great service from the stables cotgrave

Great service, on a very short sale 6weeks total. I had issues with contact from my solicitor and contacted my David Wilson sales agent Jono, and I had a phone call in 5 minutes. Friendly and helpful at all times!

18 June 2026
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Reply from David Wilson Homes

Good evening, Rachel.

We are so glad to hear about your positive experience with Jono, especially during such a quick sale. We always aim to provide prompt and helpful service. We wish you many years of happiness in your new home.

Kind wishes,
Isla.

Rated 5 out of 5 stars

Mia in the sales office was very…

Mia in the sales office was very friendly and helpful
I didn't like not getting paper copies of all the information, I would be shown something on the screen but no paper copy for future reference, and there is so much information being given for the purchase

25 June 2026
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Reply from David Wilson Homes

Good evening, Alexander.

We appreciate your kind words about Mia. We understand your frustration regarding the lack of physical copies for your reference and have passed your comments onto our team.

Kind wishes,
Isla.

Rated 5 out of 5 stars

Fantastic service and support through…

Fantastic service and support through out.

18 June 2026
David Wilson Homes logo

Reply from David Wilson Homes

Good evening, Andrea.

We are so happy to hear that our service and support met your expectations. Thank you for your kind words and for taking the time to leave us a review.

Kind wishes,
Isla.

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