David Wilson Homes Reviews 

From a customer service point of view. Gillian packer has been amazing always replying to emails very quickly.

We had an issue with a leaky roof/dormer and were able to claim under NHBC as it was an original defect on the initial build. Once it was inspected David Wilson’s agree and accepted they needed to do the repairs without any trouble. Repaired it and redo roared the inside for me, twice as the issue reoccurred. On top of this also paid nearly £500 for me to have the carpet replaced which was ruined with the leak.

Whilst frustrating there was an issue to start with, the most important aspects was how good the customer service actually was to have this sorted. And that is where Gill was excellent.

The only aspect that was unresolvable was the front door. Which after about 4 years has warped which is disappointing and will need to be replaced however the manufacturers/David Wilson’s are unable to replace this meaning it will be a cost to me.

Amazing service and lots of time given to me to go over everything in as much detail as I needed. Friendly and smiley staff that go above and beyond to help customers make the right decision. Very happy!

John from the home care team came to help with reboarding a wall once a leaking pipe had been fixed.
He turned up on time as was straight to work, he then phoned heatsheild to see where the plumper was and they had booked the job in for the next day, John was straight on the phone to the home care team as the job had been agreed and lined up over a month ago.
Really tidy work and left our house looking immaculate, can't praise his work ethic highly enough and would highly recommend him to anyone.

Jordan the rep at High Forest was really pleasant and helpful.
As a part exchange deal, she followed up with discussions of valuation to make us get a new family home.

I have just bought a Kennett house which will hopefully be ready in December for myself and my 2 boys to move into.
I have found all the staff very helpful and professional including Danny and Jo who has helped and advised me when I asked her.

Amanda and Mike assistant site manager have been extremely helpful and amazing all through

Outstanding customer service from start to finish

From the moment we reserved our new home at Overstone Gate, Kate and Chloe have been absolutely exceptional.

Buying a new home can be both exciting and stressful, but they have made the entire journey so far feel enjoyable and reassuring. Nothing has ever been too much trouble. They have always taken the time to answer our many questions, kept us updated throughout every stage, and made us feel genuinely valued rather than just another customer.

What has stood out the most is how approachable, knowledgeable and caring they both are. Their communication has been excellent, and they have consistently gone above and beyond to ensure we understand each step of the process. Their enthusiasm for the development is infectious, and it’s clear they genuinely care about helping people find their perfect home.

Kate and Chloe are a real credit to David Wilson Homes. Their professionalism, patience and friendly personalities have made what could have been a stressful experience into an exciting journey that our family will always remember.

We can’t wait to complete and move into our beautiful new home, and we’re incredibly grateful for everything they’ve done to support us so far.

If you’re considering buying at Overstone Gate, you’ll be in the very best hands with Kate and Chloe.

Thank you both for making our dream home journey such a positive and memorable experience

Parth has been great throughout even when we have had dissapointment losing on one reservation he has been very supportive with excellent customer care service.

Staff were very friendly and knew the answers to all of our questions.
We were a little frustrated that some of the deals did not apply to our house but they did try to get us some incentives where possible

Adam and Dawn are incredibly helpful and friendly and are making the process as smooth as possible. Buying a home is always incredibly stressful but it’s nice to know that this experience is being made easier with first class support!

I cannot recommend the David Wilson Homes team highly enough.

From the moment I first walked into the sales office, I felt something I hadn’t expected to feel when looking for a new home: relief.

After a very difficult year with my health, the thought of taking on a house that needed extensive building work and renovation was becoming increasingly daunting. I had been looking for somewhere that I could simply come home to, without the stress, expense and uncertainty of months of building work. Walking into the show home, I suddenly realised that I had found it.

The house felt calm, light and welcoming. I could see myself living there, surrounded by my paintings and the things I love, rather than spending the next year managing builders and renovations. What a wonderful feeling that was.

I would particularly like to mention Alice, who has been an absolute stalwart from the moment we met. Some people you simply click with, and Alice is one of those people. She has been kind, thoughtful, patient and incredibly helpful throughout the whole process.

No request has ever felt like too much trouble. Even the small alterations I have asked about have been met with such willingness and care. What has touched me most is that Alice and the team have continued to support me and go above and beyond, even though the house is not entirely mine yet and we are still awaiting exchange of contracts.

I would like to thank the whole team for their kindness, professionalism and genuine support. Buying a home can be a daunting experience, particularly after a challenging period in life, but you have made this process feel exciting, reassuring and, above all, joyful.

I am incredibly grateful and cannot wait to make this house my home. ❤️

Fab experience with Silver Hill Manor @ Rochdale - Tracey was fantastic all the way, from coordinating Site and building preference , mortgage advisor, solicitor. I never had to worry about any of the process especially being a first time buyer. I can recommend this team any day anytime, and finally we love our new home as it’s coming up way beyond our expectations.

Our dream family home search led us to Stonebridge Fields by David Wilson Homes in Mansfield, where we had the pleasure of meeting Yasmina.

From the moment we arrived, she was warm, patient, professional, and incredibly knowledgeable. She took the time to answer every question thoroughly, ensuring we understood the entire buying process without ever making us feel rushed. She also showed us several of the show homes, and they were absolutely stunning.

We completely fell in love with Plot 124. The quality of the home and the development exceeded our expectations. Our only hesitation was the location and the daily commute to and from work for my wife. Had the development been a little closer, it would have been an easy decision for us.

A sincere thank you to Yasmina for making our experience such a positive one. She is a real credit to David Wilson Homes, and we wouldn’t hesitate to recommend both her and the team to anyone considering a new home.

House is great team are great just when moving in it was supposed to be a month later than planned but when we asked to move the date by 4 days David Wilson insisted it had to be that date otherwise the move would fall through. They said it would have financial implications however the bigger financial implication would be that the whole sale could have fell through over 4 days even though we move a month earlier.

John came to put some sealant round the door frame he scraped off the old sealant and has put a plastic strip round the frame it is so much neater and tidier.

Just want to say thank you to the NW care team operators and of Laura M for supporting our issues for just short of two years, without her diligence and tenacity our journey would have been turbulent.
Also want to say thank you to Andy, Ian, John, john, Mark and the other members of the team who have resolved the issues reported to a very high standard. They went above and beyond to ensure our home and we were looked after and happy throughout.
For a difficult job all of these excel and deliver the very highest of standards!

Great customer service
Offered to pay stamp duty

We moved onto Stonebridge Fields in April of this year, since we have moved the after sales care we have received has been second to none. Nothing seams to be too much trouble for them. We have had a few minor issues with the house but nothing to call anything. The trainee assistant site manager Ed Neal has been so helpful. He carries out his job professionally
With a smile on his face. I think he is a really asset to the development and will make a fantastic site manager.

Our showroom experience was excellent with Denise the process was clearly explained and she kept us updated at every opportunity. However the Solicitors PLS we used that was one of David Wilson Homes recommendations were not so good and we used them for our sale and purchase. We had to chase them all the way leaving messages and emails with no response.This caused a lot of stress to both me and my partner.Definitely would not recommend them to anyone!

We had a fantastic experience meeting Michelle and Shawn at the David Wilson Homes Wendel View development in Wellingborough. As first-time buyers, we appreciated how they went above and beyond to guide our decision. Despite our appointment being only an hour long, they both generously spent several hours ensuring all our questions were thoroughly answered. We truly hope to secure a plot with them soon. Best of luck to Michelle in her new role as a sales advisor at the Towcester location!