Dsquared2 Reviews 

Many thanks to the support team. Especially the girls Ariana Baruffaldi and Angela Teixeira! They are ready to help with any issue almost at any time of the day or night. The girls patiently helped me for a whole month, despite how many stupid mistakes I made. If the leadership of the support team has the opportunity to encourage the girls, I would be extremely grateful for this and I will be ready to participate in it if I can.
Sincerely, Mickey T.

Hershley was really helpful, thanks

Excellent service and always available for any reason.

I had questions in several items, Arianna was very kind, professional and friendly and could give me all details I needed. Grazie Arianna! Marco

Thank to Arianna for fast service l am waiting size chart for my shirt which l ordered . l bought some products before only if you can do DDP delivery to Turkey to avoid custom issues for customers Thanks

I've been shopping at Dsquared2 online store for years and over the time customer service has improved a lot. My latest experience has been really good, and the agents assisting me with returns and other queries were really helpful and friendly. Yes, the returns do take a while and the parcels sometimes get stuck at Italian customs but they are released eventually. Nobody is perfect and we are all human so be cool and be nice and things will be just fine. Many thanks

Hershley was really helpful, answered all mi questions to mi satisfaction

Updated Review for Dsquared2.com.....

As a new customer with Dsquared2.com, I've placed three separate orders on the website. All three orders were shipped express delivery within a matter of two days after placing my orders....that's extremely quickly for the online retail business.

All of my orders were received within two days after they were shipped.

However, there was an issue, with one of my orders, which was split into two shipments, and the company did not inform me that the rest of the order would be shipped later. I tried to communicate with them via their online form, but did not receive any response until after multiple attempts.

Eventually, someone responded, and the rest of my order was shipped out.

Returning items is very easily initiated on the website. Although, I did return one item from an order that contained multiple items, but again, there was a problem....the item arrived in Italy, and remained at the customs for a long period of time....because the company was not responding to requests from DHL to submit paperwork for the release of the returned item.

That was very frustrating for me. Hopefully, this company will learn from these mistakes, and not subject another customer to this kind of agony.

I must mention that the company did give me a 15% discount code towards a future purchase for the problems that I encountered.

More over, although most, if not all of their responses were usually late, (perhaps because of lack of live customer support such as telephone or live chat), they always responded eventually.

I'm giving them five stars for fast transaction processing and free express shipping, as well as their genuine efforts to fix problems and ensure customer satisfaction.

I will more than likely shop on the dsquared2.com website again.

Great friendly service with fast response. Thx Hershey, who helped me to get my answers i needed.

very quick and great service by Hershey. Thank you so much

Have not received my package and cannot figure out how to contact the company or receive a response. My daughters birthday has passed and I’m beyond upset

Thank you Katsunori Diaz for your helpfulness and attitude.

When I ran into problems getting my return authorized by the automated online system, I contacted dsquared2 customer service at their email address. I received a prompt reply from Rebeca Manihuari, and she continued to personally reply to me until my return was authorized and my issue was resolved. She treated me like a fellow human. Thank you for your help, Rebeca! (And I quickly spent about half the value of my refund on another dsquared2 purchase. 😅)

I wrote an e-mail to response my return-problem and I feel the service from Katsunori Diaz was to my satisfaction. This experience was great.

I had ordered a package on Dsquared as a Christmas gift, but unfortunately never arrived. The package was supposed to be delivered by Fedex. It took a very long time and through Tracking I could see that the package was somewhere in the warehouse at Fedex for days... until one day it said that the package was delivered, when it wasn't at all. Also on the "proof of delivery" there was no signature or even a decent address listed. I contacted Dsquared and got in touch with Diaz Katsunori. He was very friendly and tried to help me the best he could. The process took a long time (maybe because of the holidays) and even though I never received the gift, Diaz kept me well informed of the situation and refunded the amount paid. I am satisfied with the service!

Ordered item and did NOT receive it!
FedEx claim to have delivered but no signature or photographic evidence of it being delivered to my address I also did not authorise for item to be left in the first place!

After over 6 weeks of back and fourth with company they are refusing responsibility even after I have explained UK Consumer rights and I am still without them item and without a refund the WORST online shopping experience I have ever had.

I was extremely happy with the help i received by Arianna Baruffaldi, the turn around for answering my emails where quick and efficient, and on point. When i needed help with the payment side of the transaction, she gave me three different options, which included help from the I.T. dept. The tracking information from the warehouse to my front door was useful and informative. Overall, the customer service was excellent, it was a great experience buying from Dsquared2.

Shopping from Dsquared2 always means the best product, the best service, the best shipping and ultimately happiness for me.