Amazing customer service. I had issues with my delivery as my parcel got lost. However, everyone from the support team followed-up daily with me, updating me with latest updates and found a solution... See more
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See what reviewers are saying
I placed an order two weeks ago. I don’t hear back for a week. I send an email about it. No response. Couple days go by. We’re nearing two weeks. I write a second email. No response. We’re now two day... See more
Don’t order online. Delivery still not arrived, tracking info shows shipping company did not receive the parcel. Been in touch with “customer service” who just say they are looking into it… I’ve r... See more
I've been shopping at Dsquared2 online store for years and over the time customer service has improved a lot. My latest experience has been really good, and the agents assisting me with returns and ot... See more
Company replied
Company details
Written by the company
Dsquared2 Online Store. Spring-Summer collection for men and women. Worldwide delivery.
Contact info
Piazza dell'Indipendenza 11, 6900, Lugano, Switzerland
- contract@dsquared2.com
- www.dsquared2.com
3.2
Average
420 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My purchase was lost
My purchase was lost . It took some time ti resolve the issue and Arianna Baruffuldi was there every step of the way. She was diligent, patient and always professional. What an asset to your company!
30 May 2024
Unprompted review
Reply from Dsquared2
Dear John,
thank you very much also on behalf of Arianna.
We hope that we can still provide you with the best support in the future and that you will continue to be a satisfied and enthusiastic D2 customer.
Best Regards
DSQUARED2 Team
Prompt Response
Arianna was really prompt. I had to get one of my orders cancelled and it was a seamless process. Thank you.
23 June 2024
Unprompted review
Reply from Dsquared2
Dear Customer,
thank you so much for your kind review.
We remain gladly at your disposal for any future needs.
Kind regards
DSQUARED2 Team
extremely helpful staff especially…
extremely helpful staff especially Arianna Baruffaldi
22 June 2024
Unprompted review
Reply from Dsquared2
Dear Georgi,
thank you so much for your positive review.
We are very grateful!
Best regards
DSQUARED2 Team
Gratitude to Arianna
it's not easy to find someone who handles clients and pleases them nowadays. Yet, i have found the one who does both "Arianna Baruffaldi" she handled my issue and she was very patient and efficient with my issue.
Love Dsquared <3
Much Love & Appreciation to Arianna <3
12 June 2024
Unprompted review
Reply from Dsquared2
Dear Omar,
we are so glad to read your kind words! Thank you so much for your time, trust and love towards our D2 family and the brand itself.
We hope we will continue to please and support you as best as possible in the future!
Warm greetings
DSQUARED2 Team
Thanks to Arianna Baruffaldi
Thanks to Arianna Baruffaldi, who was fast and very efficient in addressing my delayed shipment query and kindly refunded my priority shipping fee. Thank you Arianna for being so efficient and helpful, much appreciated.
11 June 2024
Unprompted review
Reply from Dsquared2
Dear Duncan,
thank you so much for your time while reviewing your experience with Arianna and the D2 family!
We will do our best to continue on this path assuring you a satisfying customer journey!
Best regards
DSQUARED2 Team
Thank you Arianna Baruffaldi
I must commend Arianna Baruffaldi who was super-fast with addressing my online query. Thank you Arianna for being so efficient and helpful. It is so appreciated, and I am very grateful to you.
6 June 2024
Unprompted review
Reply from Dsquared2
Dear David,
thank you so much for your comment!
It is always a great pleasure for us to read positive feedback from our happy customers!
We really hope to support you again!
Best regards
DSQUARED2 Team
Perfect customer care
Perfect customer care. Fast and accurate. Thank you guys!
30 May 2024
Unprompted review
Reply from Dsquared2
Dear Orkan,
thank you very much for writing to us! It is a great pleasure for us to know that you are satisfied with our service!
Hoping to support you again, we wish you a wonderful day!
Best regards
DSQUARED2 Team
Dealt with Arianna for customer service…
Dealt with Arianna for customer service and she was so pleasant and helpful. She directed me to the exact department that could help me and she also made sure my email was received. Thank you Arianna for the great client care.
28 May 2024
Unprompted review
Reply from Dsquared2
Dear Customer,
thank you so much for your positive comment.
Arianna and the whole customer service team will be always glad to help you again for any queries you may have.
Best regards
DSQUARED2 Team
Very conscientious service very eager…Review DSQUARD looking for advertising
Very conscientious service very eager to find a solution
22 May 2024
Unprompted review
Reply from Dsquared2
Dear Christian,
thank you so much for your nice review!
We remain always at your disposal.
Best regards
DSQUARED2 Team
Thank you Angela for provoding me the…
Thank you Angela for provoding me the relevant information
11 May 2024
Unprompted review
Reply from Dsquared2
Dear Customer,
thank you so much for your review!
We hope to be able to support you again soon with any piece of information you may need.
Best regards
DSQUARED2 Team
Angela has been extraordinarily helpful…
Angela has been extraordinarily helpful with the return of the good that didn't fit. The whole shopping experience with Dsquared2 is outstanding. This and for many other reasons i will continue purchasing from them in the future
19 April 2024
Unprompted review
Reply from Dsquared2
Dear Sonke,
thank you very much for your review.
We are very pleased that your experience was positive and we want to continue to offer you products and services that live up to our brand.
Thank you again.
Best regards
DSQUARED2 Team
Reply from Dsquared2
Dear Nika,
thank you so much for your feedback!
We appreciate a lot your trust in our services and the valued interest in our brand!
Kindest regards
DSQUARED2 Team
Excellent quality product
Excellent quality product. Slim and young fit. Very good underwear and swimwear vendor!!
8 April 2024
Unprompted review
Reply from Dsquared2
Ciao Giuseppe,
thank you so much for supporting us again with your spontaneous comments and positive product feedback!
We are very proud to have you as loyal customer and we will do our best to continue to offer you a service that is able to meet your expectations.
Grazie mille!
Cordiali saluti
DSQUARED2 Team
Katsunori Diaz was very helpful
Katsunori Diaz was very helpful, thank you very much!!!
1 April 2024
Unprompted review
Reply from Dsquared2
Dear Theo,
thank you very much for your nice review on behalf of Katsunori and the whole D2 team.
We remain at your disposal fo any needs.
Best regards
DSQUARED2 Team
Seamless order cancellation
I contacted the Dsquared2 customer support via live chat because I wanted my order to be cancelled. The employee named Angela Teixeira responded almost immediately after I had joined the live chat and very quickly cancelled my order. She also sent me an additional e-mail confirming the cancellation of the order. I could not have asked for a better customer experience. Thanks to Dsquared2 for providing a live chat and thanks to Angela Teixeira for being so helpful.
28 March 2024
Unprompted review
Reply from Dsquared2
Dear Cusomer,
thank you so much for reviewing our customer support service!
We do our best to offer on a daily basis the best service/products as possible, and we are very pleased that we are reaching the goal!
Thank you again and best regards
DSQUARED2 Team
Sizing
I contacted squared about the sizing of Jeans and the UK equivalent of IT sizing. Arianna Baruffaldi could not have been more helpful. As the jeans do vary in the sizing, there is always the chance of sending back if they do not fit…
28 March 2024
Unprompted review
Reply from Dsquared2
Dear Paul,
thank you so much for your review! We are very happy that you could solve your sizing matter thanks to our customer service support.
We remain available for any other queries you may have.
Kindest regards
DSQUARED2 Team
Cancel order
I did an order the 14 of March and after 9 days waiting for the order to be dispatched they cancel my order. Worst store ever don't buy here it's better and more cheap to buy outside the store on places they sold this clothes and they don't cancel the order after 9 days. That's B.S.
23 March 2024
Unprompted review
Reply from Dsquared2
Dear Atias,
Thank you for your review.
We apologize for this inconvenience.
Sometimes handling with e-commerce purchases may bring to unexpected order cancellation.
Please if you did not contact our customer service before, just get in touch with the CS team to get prompt advice and support.
Thank you so much for your understanding.
Best regards,
DSQUARED2 Team
Superb customer service from Arianna
Superb customer service from Arianna. More than satisfied with the outcome.
20 March 2024
Unprompted review
Reply from Dsquared2
Dear Steven,
thank you so much for your positive feedback, we are very glad to hear about your satisfaction!
We will do our best to keep our customer support standard as higher as possible.
Kindest regards
DSQUARED2 Team
Horrible quality
Ordered sneakers for my husband, horrible quality, when rain came to the shoe - leather line ( camel color ) transfer to the white material , the logo dsquared start to dissapear by itself, noone even touch the shoes, honestly the worst shoes ever …..
and he wore them actually maybe 3-4 times. We were shocked by such a low level of quality for 600$ shoes ….
I wrote the mail to them with attached photos
no reply even . I believe if you buy any cheap shoes for 15$ on sale still you would be much satisfied than this garbage
ps forgot that also shoes giving bad smell
11 March 2024
Unprompted review
Reply from Dsquared2
Dear Customer,
thank you for writing us.
We are so sorry to read that you are experiencing an issue with the purchased product.
Please let us know the order number or the e-mail you wrote from, so that we can check internally and give you prompt support.
Best regards
DSQUARED2 Team
Error from the website .. helpful and responsive customer service
I was able to order from the website shoes that in reality were out of stock.
Ariana Baruffaldi helped me with the customer service and was very kind, helpful and responsive.
5 March 2024
Unprompted review
Reply from Dsquared2
Dear Paolo,
thank you so much for your review, we are happy to hear that the issue was solved promptly and with a positive result.
Best regards
DSQUARED2 Team
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