First time I didn't get a call back so I decided to hold. Answered in about 10 minutes Jay was very helpful in matching bookings prices made through a third party and explaining the loyalty scheme.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our host accommodated a late drop in from us on a Saturday just before he was due to close. He was courteous, professional and gave us a great deal on our rental. I wouldn't hesitate to hire from Dr... See more
Company replied
Friendly chat support (Janos). The booking process and Price were good. The only downside that disappointed me a bit was learning (or being told) that my promotion codes don't count during Peak S... See more
Company replied
Collected from Manchester Airport within 5 min of getting to the bus stop. Served immediately byMatt at the counter. Very informative and professional service. And friendly despite being 1st thing in... See more
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Company details
About Drivalia UK
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
250 Bath Road, SL1 4DX, Slough, United Kingdom
- www.drivalia.co.uk
4.1
Great
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff
Very helpful staff. Use them often and wouldn’t go anywhere else
12 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The workers were so nice
29 July 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Nick was fabulous when picking up the…
Nick was fabulous when picking up the car, very welcoming and informative. Would definitely recommend. 😊
12 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Aleena was so helpful and dealt with…
Aleena was so helpful and dealt with everything politely and efficiently. Thanks Aleena !
12 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Waiting for a response from customer…
Waiting for a response from customer services after hiring a car from Madeira Funchal. My grievance is being charged 1800 euros taken from my security deposit after the hire had ended for a damaged couch. I’m an experienced driver and no way was clutch damage caused by my driving - it’s normal wear and tear. No responses to my email have been received from Drivalia Portugal or UK so I’m posting here about my disappointment and feeling of being conned by this company. It’s in the hands of the credit card company as a dispute because mechanical failure (clutch damage) is not covered under excess insurance.
23 June 2026
Unprompted review
Reply from Drivalia UK
Dear Customer,
We’re sorry to hear that your experience did not meet your expectations and appreciate you bringing this to our attention.
Upon review, it appears that your booking was made through Drivalia Portugal rather than Drivalia UK. To ensure your concerns are properly addressed, we kindly request that you log your review with Drivalia Portugal so they can investigate the matter.
If possible, we would also appreciate it if you could remove this review, as it relates to their services rather than ours.
Thank you for your understanding, and please don’t hesitate to reach out if we can assist further.
With best wishes
Drivalia UK
Excellent service from the team at…
Excellent service from the team at Heathrow. Abdullah was incredibly helpful at pickup, and on my return.
11 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Took over half an hour for the bus…
Took over half an hour for the bus transfer then 90 mjj in mutes to get the car.
Drop off took 20 minutes then another half hour wait.
AVOID
11 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Good work, Koby!
Had a good recent hire from their Fulham Broadway branch, handily above the tube station. They changed the time of hiring by an hour at no extra cost. When I arrived Koby, the excellent manager, gave me an upgrade, fought their slow IT system to register me, then was present on my return 4 days later to check the car over. All in all, an easy and cost-effective hire.
4 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Never book this if ur under 23
Absolutely rubbish experience not worth it at all. Some young driver fee trashed my whole trip. Never expected this fee. Tried Switch Car Rental before nothing like this happened. Never happened this before. They had all my birthdays and details. Should have mentioned to me BEFORE the booking. Called asking for help some old had kept telling me about t&s absolutely horrible experience.
11 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Yamna was amazing and very professional
Yamna was amazing and very professional
5 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
V good company
Aaron checked me in and out. V good service as always
Not sure why Drivalia on their website is dearer than via a 3rd party. Management need to look at this
11 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I book my annual car hire with Drivalia…
I book my annual car hire with Drivalia to Scotland. It's always easy dealing with Jayan who is swift at getting me booked in and giving me good rates. Thanks for the service and much appreciated as always. Wayne (Australia)
11 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Had a great quick and easy experience…
Had a great quick and easy experience picking up my rental, Kash was very accommodating and friendly. Would highly recommend!
11 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Easy booking experience
Good value car rental without exorbitant cross border charge to take the car from NI to RoI. Janos helped me book via the chat function and it was completed very quickly.
11 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Ben is the best
Ben was helpful, very friendly and great to work with!
11 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Aarron has been absolutely amazing
Aarron has been absolutely amazing, sorting out our booking and helping us to figure out the issues we had our side from the credit card provider. He has been super patient and helpful, always with a smile on his face. 10/10 thank you.
11 August 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
We couldn’t have been happier
We couldn’t have been happier with the service offered by Sharon at the Winsford branch. She went above and beyond for us in the advice she offered, helping us to decide on the best car for our family at a brilliant price. We had just landed from Australia and found her to be extremely warm and welcoming, it set the tone for our whole stay. We would definitely use Drivalia again based on this service.
14 July 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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