The 'Chat' was initiated very soon after I went to the Drivalia site. Jay offered to give me a discounted price on booking. We briefly discussed the types of car on offer. HIs responses were quick... See more
Company replied
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See what reviewers are saying
Great customer service team, very responsive and friendly. Rates are great - i am yet to pickup the car so cannot say how that is. My only concern is the high bond :-( it kind of forces you to take t... See more
We called them because we had a doubt about driving license policy and didn't expect the superb customer service we received, they helped us with everything, got us a better deal than what we had foun... See more
Company replied
Terrible experience. I emailled to change my pick up time, they confirmed via email and then didn't change the time. Came at the wrong time, didn't call me just left, and on top of that was extremely... See more
Company replied
Company details
About Drivalia UK - RESERVATIONS (Leeds contact centre)
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Percy Street, LS12, Leeds, Armley, United Kingdom
- 08000 75 80 75
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super Helpfull
4 September 2026
Unprompted review
Great
As always the booking with Drivalia is straightforward. Jay is always very prompt with his replies.
I have never had an issue with the service from the company
4 September 2026
Unprompted review
Use all.the time and fast and eficient…
Use all.the time and fast and eficient response never had a problem
4 September 2026
Unprompted review
First booking with Drivalia
I just made my first booking with Drivalia after a friend of mine recommended this company. I am super impressed at how quick and easy it was. Also what great prices and discounts received. I will for sure rent again from them.
3 September 2026
Unprompted review
Booked my hire car on the Drivalia…
Booked my hire car on the Drivalia website chat. Jay was very quick and even got a small discount. Thank you
3 September 2026
Unprompted review
Booked using the chat
Booked using the chat. Janos was very helpful and it was cheaper than I was getting from the website. Janos gave useful info as well.
3 September 2026
Unprompted review
Great experience in the booking process
Great experience in the booking process
3 September 2026
Unprompted review
Fast and efficient
3 September 2026
Unprompted review
Jay was great and prompt
Jay was great and prompt. Gave me.a good deal.
2 September 2026
Unprompted review
Chatting with Jay
I was on chat with Jay and it was simple and quick to book. I feel I got a good deal especially since it was a last minute booking. Very helpful.
2 September 2026
Unprompted review
Excellent service
Excellent service. Speedy, efficient and honest (which is a rarity among rentals. Edinburgh operation is excellent, super friendly too
2 July 2026
Unprompted review
A great services during the booking…
A great services during the booking process
1 September 2026
Unprompted review
Jay provided very good guidance through…
Jay provided very good guidance through the booking process, clearing all queries
1 September 2026
Unprompted review
I asked Jay from customer services
I asked Jay from customer services for help, and he found exactly what I was looking for straight away. Fantastic service
1 September 2026
Unprompted review
Great customer service team
Great customer service team, very responsive and friendly. Rates are great - i am yet to pickup the car so cannot say how that is. My only concern is the high bond :-( it kind of forces you to take the daily reduction as 1500 pound is nearly $3000 aussie thats a lot to have just sitting around for the holiday waiting to get it back.
1 September 2026
Unprompted review
Always use this company staff so…
Always use this company staff so obliging and kind I was very upset reurning a car coming back from visiting my mum with dementia. They were just so so kind as A consequence I will always be loyal to them and recommend them irrelavant that that are really good price wise also.
12 March 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Quick and easy to book.
31 August 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service, hired for here a few times now and always does exactly what it says on the tin.
Great service, very helpful, very clear on the booking whats needed, and even got a discount. Great. Very helpful assistant.
30 August 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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