I hopped onto the chatline for Drivalia to ask for some help with the transfer of an overpayment from one rental - to a new one. Regrettably dreading the confusion and difficulty l thought l was go... See more
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Have used the company 3-4 times on the whole it's a well run business. This time is the 1st time booking direct with them, was happy with the communication getting the quote and booking. Hope once pic... See more
Company replied
I had a very positive booking experience with Drivalia. Jay was friendly, patient and quick to respond. He provided clear quotes for my requested vehicle and dates, explained the deposit and mileag... See more
Company replied
This is a van hire company. But they have no vans at all available for six weeks at least - I stopped checking dates at that point. There is no way a private person, only wanting a van for a day, any... See more
Company replied
Company details
About Drivalia UK - RESERVATIONS (Leeds contact centre)
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Percy Street, LS12, Leeds, Armley, United Kingdom
- 08000 75 80 75
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Responsive and helpful service
Janos was kind, responsive and helpful and did his best to accommodate my needs. I am very grateful to him!
11 September 2026
Unprompted review
Always professional
Always professional , always deliver just like the postman , I will never hire anywhere else,
And the prices are great , as I like a deal
And they nearly always sort a great rate ,
Thank you
Raymond
11 September 2026
Unprompted review
Piece. Of. Chatline. Cake!
I hopped onto the chatline for Drivalia to ask for some help with the transfer of an overpayment from one rental - to a new one. Regrettably dreading the confusion and difficulty l thought l was going to face.
Quite the contrary! The business had the details all noted in a file, the credit applied, new booking made - in a matter of minutes! Jay you could show a lot of these other bigger businesses a thing or two! Thank you for being so sorted!
11 September 2026
Unprompted review
Excellent and helpful booking support from Jay
I had a very positive booking experience with Drivalia. Jay was friendly, patient and quick to respond. He provided clear quotes for my requested vehicle and dates, explained the deposit and mileage allowance, and answered my specific question about mile allowance when returning the car early.
He then adjusted the dates and completed the reservation quickly and smoothly. Everything was straightforward and clearly explained. This review relates to the booking and customer-service experience, as the rental itself is still upcoming. Thank you, Jay!
10 September 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Simple booking experience through Chat
Chat popped up in the middle of me doing an online enquiry. They offered me some alternatives and within no time I had a car booked at a decent price and the email confirmation received. Very simple.
9 September 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The booking experience was great
The booking experience was great. Easy and better value.
9 September 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent service from Janos
Quick efficient service from Janos. I contacted Drivalia by chat while waiting at the airport and a very competitive quote was immediately sent by email and I was able to book via email. Excellent service all round.
9 September 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
This is a van hire company?
This is a van hire company. But they have no vans at all available for six weeks at least - I stopped checking dates at that point. There is no way a private person, only wanting a van for a day, any day(!), can get a van. Why advertise vans in this situation?
9 September 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Helpful and well priced
The online chat for bookings offers a smooth, easy experience with extremely competitive prices. Thank you, Jay, for helping out!
9 September 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Booking experience Great
Booking experience was all good and simple Janos Magyar provided me with great quotes very pleased with the experience.
8 September 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Always very polite and helpful
Always very polite and helpful. Janos was very efficient when I booked on the chat.
8 September 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
All my requests were handled…
All my requests were handled professionally and with despatch!
8 September 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Fast and friendly response and great…
Fast and friendly response and great prices too.
8 September 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Perfect booking service via chat with…
Perfect booking service via chat with live operator, done within 10 minutes, no clicking and searching through endless offers with unclear conditions.
8 September 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Fast and efficient booking service with…
Fast and efficient booking service with lower rates than advertised on the website.
7 September 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
great help from Jay
jay was most helpful and we got a great deal for the dates we wanted and emailed the booking details through imeadeatly
7 September 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Have used the company 3-4 times on the…
Have used the company 3-4 times on the whole it's a well run business. This time is the 1st time booking direct with them, was happy with the communication getting the quote and booking. Hope once picking car up will be as pleasant.
7 September 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Super Helpfull
4 September 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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