Dreams - York Reviews 

Arrived within the week of being chosen in store. Lovely delivery driver Kevin . Great product and price

Well impressed with the fantastic service we received. Robert at the York showroom was very helpful and knowledgeable, he understood our needs and budget and helped us through the process of choosing the right mattress.
Driver contacted us prior to delivery as promised and took the old mattress away.
Very pleased with our new mattress as now finally getting a decent nights sleep!!

Really easy to order online. Clear information regarding delivery which was free. Delivery on time and efficient communication. Very happy with quality of bed base. Highly recommend.

Very helpful and unrushed in the showroom. Plenty of time to try the different types of products.
Delivery was as scheduled with friendly staff.

Delivered on time assembled promptly and excellent in usage

TAILORED TO ME, AND HAVING THE BEST SLEEP EVER.

Great service,top product!

We bought the ottoman to replace a previous purchase from another company.
You get what you pay for.
Dreams' customer service, and quality of product, more than made up for the poor experience I'd previously had. Wish if have gone there first to be honeste

Excellent service from beginning to end. I bought the same bed and bedside cabinets I already have. Delivery was sharp and I was kept informed of the ETA. The men building the bed were quick and tidy. I really appreciated that they wore covers over their shoes to keep the carpet clean. Can not recommend enough!

Just everything. From showroom experience to order to delivery. An excellent experience and highly recommended.

Huge delay on items ordered. Had to keep ringing to find out information. Phones often not answered. Computers often down when they did answer the phone. Never offered items to be built for us, so just arrived in boxes. Wrong colour sent for one of the items but considering how long we had had to wait, we decided to keep the wrong colour.

I bought a bed from here back in 2022, I thought I had found the perfect bed. Little did I know or realise that when the bed was delivered the expensive foam mattress was FAULTY..I didn't realise until I felt a large dip in the middle of the mattress..If I slept on it I would have to sleep across the bed or at an angle..I noticed after that , I was getting a chronic lower back ache so I contacted Dreams again, roughly about a year and a half later..Told them that I think there's a problem with the mattress. They sent an independent Contractor a couple of days later to check, he confirmed everything I thought. I couldn't believe how low the density of the mattress was and what it should be, terrible and shocking, and this is what I had been sleeping on all this time
Dreams have not stated how the fault occured,was it at the point of delivery
Dreams emailed me and also gave confirmation that the mattress was faulty by what I believe a non-reply email. I then made several attempts to contact Dreams but no success .They made no attempt whatsoever to contact me after or apologise, bear in mind now I had slept on this FAULTY mattress for nearly 2 years..They just wanted to avoid the problems or hassle ment I had and was not interested in anything I had to say. When you sell a bed you are accountable for the product you sell. I had sent several emails to them explaining about the mattress and had no response..To be honest I did NOT want the same mattress for fear of it happening again..The whole bed, mattress and headboard cost £2000 , you would expect more from this brand..In the meantime Dreams should offer compensation, and I do not realise the impact this mattress had on my back yet .I now will have to get my back scanned as it has caused a lot of pain for me..If they can contact me to discuss further I would really appreciate this and maybe we can come to some middle ground as now my health has been effected..Even though a new mattress has been delivered and was forced on me, I just don't feel anything for the mattress anymore , not like I did when I first bought it..If you are buying a bed, look around there are cheaper and better brands on the market, something I should of done myself..I absolutely regret buying this bed and spending all this money

Great mattress buying experience

The communication telling me what to expect regarding the collection of my old mattress and delivery of the new one. Overriding this was the exceptional customer service given by the two delivery men; they were polite, informative, helpful and very friendly.

Great product and delivered exactly when required.

Austin who served us was great. The whole process was easy, let’s just hope the product is as it was in store when it’s delivered

They were very helpful in the shop and delivered on time and always kept informed when the bed was coming