Dreams - Yeovil Reviews 

272
TrustScore 5 out of 5

4.9

Unit 8 Peel Shopping Park, BA21 5BT Yeovil, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great customer service from Monique. We thought we knew what we wanted before we visited but she still went through the process of getting us to try various comfort ratings and the machine confirmed... See more

Rated 5 out of 5 stars

We were approached by Benjamin in your yeovil store and he was informative once we stated our needs. He was very helpful and clearly enthusiastic about his job.

Rated 4 out of 5 stars

Store staff were very helpful. Allowed time for me to choose from advised options. Sleep test bed was useful experience. New mattress very comfortable enhancing sleep. Delivery staff were VERY fast.... See more

Rated 5 out of 5 stars

Emily at the Yeovil store was knowledgeable about their stock and very helpful during my selection process which made the whole experience very easy. We had some IT issues with my order but was kept u... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 8 Peel Shopping Park, BA21 5BT, Yeovil, United Kingdom

  • 01935676277

4.9

Excellent

TrustScore 5 out of 5

272 reviews

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4.9

All reviews

(272)

14,593 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The mattress makes such loud creaking…

The mattress makes such loud creaking sounds with even the slightest of movement which of course wakes me up. We've reported it 5 days ago but no follow up from Dreams as yet.

3 August 2024
Dreams - Yeovil logo

Reply from Dreams - Yeovil

Good afternoon Brian,

Thank you for taking the time to leave us your review.

I am truly sorry to hear that your mattress is creaking.

I used the mobile number on the order to contact yourselves and following our conversation, I have sent you an email with some additional information.

I look forward to seeing this matter through to resolution for you.

Many thanks,

Kishan

Rated 5 out of 5 stars

Excellent advice and help

Excellent advice and help from Emily in the Yeovil branch. I thought I had an idea about what sort of mattress would be best for me but visited with an open mind. Emily was welcoming and friendly and explained that the best place to start was with the Sleepmatch bed - after answering a few questions and lying on it the technology suggested which firmness of mattress would be suitable. Then she guided us to try out some options with varying constructions, explaining the differences. I never felt rushed or pushed into anything and although the bed chosen cost more than I had budgeted for I believe it’s the best choice for me based on the info received and time spent testing in store. Really looking forward to taking delivery in a couple of weeks and am happy that there’s the option to exchange (all well explained) if needed. Many thanks!

7 July 2024
Unprompted review
Rated 5 out of 5 stars

Bed purchase.

My partner & me purchased a bed from the Yeovil branch of Dreams 2weeks ago.
The sales person was attentive & helpful. She managed to sort a delivery date that was compatible us both.
When the bed was delivered, the men friendly,& efficient. They had the bed built in no time & they cleared all the packaging.
All in all,very happy the experience & purchase. Will recommend to other people.

22 June 2024
Rated 5 out of 5 stars

Helpful Staff - a good experience

The staff at this store were very helpful; I requested the Sleepmatch experience and was matched with a few mattress options. I was given time to browse their range without any pressure. The order was easily placed and the delivery was made on time by a very professional team who took care to protect the mattress and my property during the process. Thank you!

17 May 2024
Rated 5 out of 5 stars

Excellent delivery team

Excellent delivery team. Delivery was made sooner than we expected when ordering, but we were given plenty of notice. On the day the delivery men were on time (they'd informed us earlier of likely arrival time), polite, efficient and clean. Top marks.

17 May 2024
Rated 5 out of 5 stars

Worth the extra money

Paid for a more expensive mattress, but its definitely been worth it and hopefully it will last longer.
First night I feel asleep and woke up 8 hours later in exactly the same position. Unheard of for me.

3 May 2024

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