Absolute perfection – the most comfortable single bed I’ve ever owned! I recently purchased a single bed from Dreams, and I could not be happier with my choice! this completely exceeded my expectati... See more
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Jagoda the Dreams representitive was excellant in dealing with our purchase.She explained everything in detail about the product and allowed us to sample the products.The Dreams company have a system... See more
Great customer service from the moment we walked into the store through to our purchase of the bed .
from minute you walk in the door help was at hand but in the background not hounding you ,letting you look and try at leisure,knowing you could ask questions and get answers if needed. .through to hel... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
59 Chapel Road, BN11 1HR, Worthing, United Kingdom
- 01903337049
4.9
Excellent
107 reviews
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It was very easy to find the right bed…
It was very easy to find the right bed and mattress, select a delivery date. Everything went so smooth and we couldn't be happier with our purchase
25 August 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Advertised products don't exist!
Trying to buy an adjustable bed to suit our requirements was a nightmare - having ordered one once, paying in full, we waited weeks for delivery only to find that they don't sell the product! We went back in to get a refund but the salesman assured us that a similar model was definitely available, so we paid a hefty deposit and waited again, only to be told weeks later that this model doesn't exist! It still appears for sale on their website though! Dreams held £1000s of our for over 8 weeks, and we even had to go back to the store to sort out a refund!! Disgraceful
3 May 2023
Unprompted review
Reply from Dreams - Worthing
Hi Helen
Thank you for your review. I am sorry for the issues you have had with getting a bed delivered to date. Unfortunately we cannot locate your order with the details provided. We have requested additional information, and I look forward to hearing from you shortly.
Many thanks
Peter
Very happy
We are very pleased with our new beds, helpful and knowledgeable staff and the timing of the delivery, which was done carefully.
14 June 2023
Great service
Great service, plus we had to change the bed as we couldn't get the one we originally ordered up into our loft room
Cheers guys
4 July 2023
Delivery on time
Delivery on time. Item as ordered. Delivery man very polite and helpful.
23 June 2023
Great bed and service was excellent
Great bed and service was excellent. On time and great communication.
2 June 2023
Thornbury D Mattress
My new Thornbury D Mattress is just right. It's firm and comfortable but what I like most is that I no longer move when my partner moves when sleeping
2 June 2023
My new bed is super comfortable and the…
My new bed is super comfortable and the service was super too
28 April 2023
Excellent customer service in the local…
Excellent customer service in the local shop. Prompt delivery and kept up to date with the delivery day and time.
14 April 2023
Very good 👍
We liked the fast delivery! And very comfy for me and my husband, I can definitely feel an upgrade and makes me sleep nicely 😴.
29 March 2023
An experience to "Dream" about
The staff at the Worthing branch were very knowledgeable and helpful. The gadget they had for seeing what type of mattress you needed was very good and found that I needed a firm mattress. After sampling the 3 it reccommended I picked one out and bought it. It was delivered by a very polite and helpful pair of delivery men. After a month it has proved very comfortable and a great improvement on the much softer mettress that I had previously, so I am avery satisfied customer.
22 February 2023
Great friendly welcome very…
Great friendly welcome very knowledgeable staff polite and caring.
How sales person Trevor was very knowledgeable, helpful, polite and caring all the time we were there.
22 February 2023
Unprompted review
Jagoda the Dreams representitive was…
Jagoda the Dreams representitive was excellant in dealing with our purchase.She explained everything in detail about the product and allowed us to sample the products.The Dreams company have a system where we could be tested for the type of mattress that would be best for us. We were very impressed with the overall service.
18 February 2023
Unprompted review
Great service from shop to delivery and…
Great service from shop to delivery and construction of the bed itself - friendly helpful staff in the shop, clear communication around delivery and efficiently put together.
18 February 2023
Great delivery drivers
17 February 2023
Everything from expert advice
Everything from expert advice, on which mattress and bed frame would be suitable before purchase in our local store was excellent. Very friendly sales staff, who offered me a cup of coffee or tea before I made my purchase. The bed was ordered, and a very acceptable delivery date was given. Contact from purchasing was brilliant, right up to the day before delivery, where an accurate 2-hour slot was given,
The delivery staff were clean, smart, and polite. I didn't need their help after delivery, as my wife and I were going to assemble the bed, which was easy with the instruction pamphlet provided. The bed frame itself was in perfect condition and passed our own QC of what I expect a new item should be like.
The mattress is great quality, and value for money too.
I can honestly say that I haven't slept so well for years.
I would recommend Dreams for beds to anyone.
29 November 2022
Unprompted review
Great Service in Worthing
Trevor and his colleague in the Worthing branch were super helpful and friendly. Would definitely recommend checking them out!
Also their tempur cooltouch original elite was by far the coldest mattress we've tried; as a couple that runs hot at night this felt the best by a mile, and I believe the cooltouch is dreams exclusive.
8 October 2022
Unprompted review
Outstanding service
Outstanding service, underpinned by exceptional knowledge.
26 September 2022
Unprompted review
Great customer experience
We visited the Worthing Dreams store, Chloe greeted us and after an initial discussion put us on the mattress matching machine; this have done results which she then showed us and we tested them and make a purchase.
Chloe was a perfect salesperson, friendly, not pushy, knowledgeable and respectful.
Recommended, if you need a bed or mattress.
3 September 2022
Unprompted review
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