Dreams - Worthing Reviews 

107
TrustScore 5 out of 5

4.9

59 Chapel Road, BN11 1HR Worthing, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Absolute perfection – the most comfortable single bed I’ve ever owned! I recently purchased a single bed from Dreams, and I could not be happier with my choice! this completely exceeded my expectati... See more

Rated 5 out of 5 stars

Jagoda the Dreams representitive was excellant in dealing with our purchase.She explained everything in detail about the product and allowed us to sample the products.The Dreams company have a system... See more

Rated 5 out of 5 stars

from minute you walk in the door help was at hand but in the background not hounding you ,letting you look and try at leisure,knowing you could ask questions and get answers if needed. .through to hel... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • 59 Chapel Road, BN11 1HR, Worthing, United Kingdom

  • 01903337049

4.9

Excellent

TrustScore 5 out of 5

107 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(107)

14,190 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

from minute you walk in the door help…

from minute you walk in the door help was at hand but in the background not hounding you ,letting you look and try at leisure,knowing you could ask questions and get answers if needed. .through to helping supply pillows to going on mattress machine.then selecting the beds suited to us and letting us choose in our own time. next totaling the cost and explaining in detail ech step. and all this done with a smile and polite manner.

28 December 2025
Rated 5 out of 5 stars

Well informed …

Was kept well informed about the delivery time for my mattress and it was spot on. The delivery men were very helpful and put my my new mattress on the bed and also the mattress cover, which was much appreciated as my hands aren't too good.

9 August 2025
Rated 5 out of 5 stars

Pleasure to do business with. Dreams personnel in the store were…

The Dreams personnel in the store were friendly and helpful. I was tested on a computerised bed to see which type of bed would suit me best, and then taken round the store to try out various mattresses. The buying process was straightforward and every step explained. I was shown an itemised invoice to check before paying. Delivery was on time, and very efficient. They explained how to look after my mattress and took away my old one. Altogether a very pleasant experience without any hassle. 10/10!

14 August 2025
Rated 5 out of 5 stars

Great service from start to finish

The service I received on my visit to the store was friendly and helpful. I had to change my delivery date twice, but this was done efficiently and without any problems.
Delivery was on time and the delivery drivers were very helpful.
I would definitely use Dreams again.

20 June 2025
Rated 5 out of 5 stars

Bed delivered promptly

Thank you to the friendly and professional delivery team. They arrived promptly and they were so quick and efficient when building the bed frame. Thank you!

15 June 2025
Rated 5 out of 5 stars

Absolutely love my new bed, thank you Dreams

Absolutely love my new bed i sleep so well, once I've gone off, morning comes round far to quick I don't want to get out of it, Thank you to Lucy who recommended the bed to me just the right height being disabled I can get into it easily compared to my old bed, also the mattress cover,like thank you Lucy and the other staff who work in dreams they are all very polite and kind. I tell everybody about my new bed and dreams

15 June 2025
Rated 5 out of 5 stars

The service was good at the store and…

The service was good at the store and the 2 hour delivery slot was great the delivery driver phoned to confirm and was very helpful with the delivery. I am very happy with the bed have no complaints.

21 February 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look