Dreams - Wimbledon Reviews 

91
TrustScore 5 out of 5

4.8

21 Worple Road, SW19 4JS Wimbledon, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Really helpful staff in the Wimbledon store and awesome delivery team who tackled the loft stairs and put the bed together - super happy with our new bed and mattress

Rated 5 out of 5 stars

The guys at Putney who sold us the bed were amazing , no hard sell and extremely knowledgeable about beds that met our requirements . The people who installed the bed were also fantastic. Total... See more

Rated 5 out of 5 stars

Excellent showroom in Wimbledon. Excellent pre-sales service in helping me shortlist the right mattress options, and eventually select my preferred one. Punctual, friendly and helpful delivery service... See more

Rated 5 out of 5 stars

Gobi and his team were fantastic. Very knowledgeable and helped us choose an excellent bed, mattress and pillows. Excellent service throughout and a very comfy bed that will last many years. Very Swee... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • 21 Worple Road, SW19 4JS, Wimbledon, United Kingdom

  • 02081263487

4.8

Excellent

TrustScore 5 out of 5

91 reviews

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4.8

All reviews

(91)

13,732 reviews in the last 12 months

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Rated 5 out of 5 stars

The Wimbledon dreams store was…

The Wimbledon dreams store was fantastic and told me everything I needed to know. It was my first time getting a mattress and they were really friendly and insightful. I definitely learnt a lot more than on the website

28 December 2024
Rated 5 out of 5 stars

My partner and I needed a new mattress…

My partner and I needed a new mattress and originally toyed with the idea of over of these new space age sounding mattresses from am online company but decided to try going to a shop where we could try some instead. Happy to report that we made the right call. There are so many more options in the shop than you'll find from mattress in a box online shops and you get to try lying form on them. You even get given a pillow in the shop to try with. In the end we opted for a completely different style of mattress than we thought we'd like. Plus you can trial run getting into bed and turning in the night to see how much your partner will notice.

A real highlight of shop store were the staff. I never thought they'd have so many knowledgeable people of the different mattress types and ranges. They were also super helpful with recommendations and even offered to let us try a variety of pillows to boot. And best of all, they were not pushy and reassured us that we can take our time testing as many mattresses as we like and even offered us tea. We ended up going back three times to try all the varieties and got chatting to the staff every time because they were so friendly.

TL;DR, I cannot recommend this place enough. Fantastic staff, great selection, you can try lots of types of mattress and you get to support your local high street.

21 December 2024
Rated 5 out of 5 stars

Great customer service

We had a great experience in Wimbledon Dreams. The assistant, Iancu, was very helpful. He informed us about the products we were interested in, and although we took our time and went back and forth with our decision, he was very patient and accommodating. We were pleased with our purchase and customer service. Highly recommend and huge thank you for Iancu- he was wonderful.

3 November 2024
Unprompted review
Rated 5 out of 5 stars

Gobi -

Gobi, who is part of the Dream Customer Service Team, was very welcoming from the onset. He showed us mattresses which would suit myself and my husband, and we ended up purchasing a good mattess. which we are very pleased with.

14 September 2024
Rated 5 out of 5 stars

Dreams live up to their name!

Exceptional service and range of products. Great experience with the sleep amazons to help find mattress options for my partner and I. Jacqueline in the Wimbledon store was amazing!

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Very friendly staff

Very friendly staff. Very patient, no hard sales they just listened and answered any questions. Great team and a pleasure to deal with.

30 March 2024
Unprompted review
Rated 5 out of 5 stars

Ordered two double bed mattresses

Ordered two double bed mattresses. Pre-sales experience was great and we got to try multiple designs to choose our options. Delivery was fast and on time. Time will tell how good the products will be, but at this stage super pleased.

3 March 2024

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