Dreams - Staples Corner Reviews 

193
TrustScore 5 out of 5

4.8

Staple Corner Retail Park, NW2 6LW Staples Corner, GB


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Rated 5 out of 5 stars

I went to Dreams just to test out some mattresses, but thanks to the excellent customer care and a really good discount, I ended up buying my mattress and pillows. The staff member went through everyt... See more

Rated 5 out of 5 stars

Elizabeth at the Staples corner branch is an absolute asset to your company. From the moment she greeted us, to the moment we left she was a delight. Elizabeth took her time with us, took us through t... See more

Rated 5 out of 5 stars

This mattress is simply sublime. It’s like I’m floating on a cloud it’s so comfortable. I have a serious hip condition and every night has been painful sleeping before we bought this mattress. Now, at... See more

Rated 4 out of 5 stars

Good web site, a 48 hour ''change the colour / item'' period. Full recycling of your old bed / mattress. I would have given 5 stars, but the delivery was a little disorganised, and they forgot to take... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Staple Corner Retail Park, NW2 6LW, Staples Corner, United Kingdom

  • 02045402369

4.8

Excellent

TrustScore 5 out of 5

193 reviews

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4.8

All reviews

(193)

13,836 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The bed is amazing

The bed is amazing!

The whole process was a DREAM. There is a lot to choose from; however, if you know what you are after, finding the right mattress and frame is straightforward.

The bed that analyses your sleeping posture is a bit gimmicky, and a way for your details to be added to the CRM. Being able to skip this process would be great!

18 August 2025
Rated 5 out of 5 stars

Quality of mattress

We are very happy with the product. The price was perfect and the quality of the mattress is just fabulous. Our sleeps are very much enjoyable nowadays. Very happy 😊

26 July 2025
Rated 5 out of 5 stars

Great service

Great service. Good advice. Sales person very professional, knowledgeable, helpful, patient. Would recommend to anyone.

24 May 2025
Rated 4 out of 5 stars

Dreams offer the complete package.

Good web site, a 48 hour ''change the colour / item'' period. Full recycling of your old bed / mattress. I would have given 5 stars, but the delivery was a little disorganised, and they forgot to take one of the old bed bases, i had to shout out to remind them, so stay focused !

19 April 2025
Rated 5 out of 5 stars

Staples Corner - Khalid the Super Sales Person

We recently visited Staples Corner and Khalid helped my elderly mum choose her new mattress.

He was incredibly patient, helpful and not at all pushy. He offered us a drink, introduced the mattress experiment machine, showed us to where the disabled toilet was and more importantly knowledge about the products.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Lovely young lady at this store helped…

Lovely young lady at this store helped us with purchasing a bed she was very efficient without being pushy. The two guys who delivered the new bed and took the old bed away again great experience. Would recommend Dreams Staples Corner

13 March 2025

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