Dreams - Southall Reviews 

Fantastic experience whilst purchasing our new bed frame and mattress. Mo was absolutely brilliant and made us feel well looked after from start to finish. He took the time to guide us through the different mattress options and bed frames and made us feel really welcome and important. The tech used to help identify the most suitable mattress was really impressive and made the whole process feel informative and personalised. Mo’s customer centred approach was what stood out ensuring we felt comfortable and supported throughout even offerred refreshments on top of already excellent service. We would highly recommend Dreams based on our experience!

Prince was very kind, professional and helpful. He made us feel welcome and let us take our time choosing a mattress

Very friendly and helpful staff. They took the time to show me all the offers and explained the quality of each bed, the differences between them, and the prices clearly. They were also very kind and helped me load the bed into my car. Excellent customer service!

Mo was super helpful and helped us find the right mattress.

Kishan was extremely helpful, kind, welcoming, patient and friendly with my elderly mother. He carefully listened to her and needs until she found what she was looking for. She was very happy with the service provided. All the members of staff were so friendly, what a great team

The service at Dreams was very helpful. I received good assistance in choosing mattresses.
Thank you, Kishan

When we were choosing our mattress, we were given the opportunity to try many different mattresses in the shop. We were also offered coffee and given plenty of time, advice, and detailed information about the different products, which really helped us understand what would be best for our needs.

Gunveen was very professional, knowledgeable, and helpful. She knew the specifications of all the products very well and took the time to explain everything clearly. Without her help, we would have struggled to choose the right mattress for us.

We really appreciated the excellent customer service and the time she spent helping us make the right choice. Thank you, Gunveen!

Great customer service, quick and easy.

Mr.Monawar was very helpful and well mannered.

Just love him.

Thanks.

Umar gave great amazing customer service and was very transparent and helpful at the Southall dreams branch

Helpful and a wide selection of mattresses for my back problems.

We were greeted with smiles and a friend hello from Gunveen. She made the whole experience very pleasant. She was very patient and knew exactly when we needed help.
Thank you so much for making our visit a delight.

Fabulous store with warm friendly knowledgeable staff. Kishan and Prince helped me with my purchase when I was buying from the Hayes store and it’s lovely to see them again in the Southall branch.

Prince helped us pick the perfect mattresses he was very patient and helpful! He provided us with the best service and offered us coffee

The service was great and sale man was very helpful and great ideal of production and customer service from prince

ABSOLUTELY SHOCKING COMPANY. DO NOT USE.

We ordered and paid for a bed and had a delivery date booked and confirmed, including a delivery slot. The delivery slot was confirmed 3 days before the intended delivery and on the day before the intended delivery. With less than 24 hours notice (closer to 12 hours), Dreams notified us that the product was ‘delayed’ and that they would be in touch to rearrange delivery. At this point and because we had received confirmation that the bed would be delivered the next day, we had dismantled and disposed of the existing bed, leaving our son with nothing to sleep on. We then spoke to the sales rep as customer services conveniently sent the email immediately before closing for the day (despite the cancelled delivery being originally scheduled for 7.30am the next day) and we were informed that there were known issues with the bed and that delivery wouldn’t be for at least 2 months and even then delivery was not guaranteed. The sales rep tried to help (and is the only saving grace in this whole process) but we were told that we either had to accept a different bed frame (and likely pay the difference and wait for that to be delivered) or wait 2 months (with no guarantee that it would even be delivered then) for the order that we had already waited 3 weeks for and they promised to deliver the next day.

The worst thing about all this is that they communicated the issue at the last possible moment meaning that our son is left with nowhere to sleep.

It’s disgraceful.

Don’t use this company. They cannot be trusted.

EDIT - the below comment is also untrue. I provided the information requested and no one has been in contact. Seems like they say the below to look like they respond, but I have not been contacted.

UPDATE - we have not yet been refunded by this company. They promised to process the refund back to my credit card but then alleged my credit card company declined the refund. My credit card company stated that this did not happen and that they did not have the ability to decline a refund. Now waiting for a BACS transfer which Dreams say will take 7-14 days - noting that a BACS cycle payment is 3 days. I am now incurring interest on my credit card and am actually suffering a loss because of this terrible company.

Still no contact either despite the below statement.

Prince was amazing in helping my disabled mum choose a bed. Patient, reassuring and listened to her worries & concerns. Outstanding customer service would definitely recommend visiting this Dreams store. Thank you for all your assistance and I look forward to receiving our new bed.