Fully satisfied so far. Shown all the beds after lying in the test bed. All my questions answered and the benefits of each shown. It was delivered on time on Monday and the old one taken away. Wh... See more
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Whilst purchase was great, the delivery wasn't. We had a time slot in the afternoon which we aimed to be at, had a call in the morning saying they'd be 15 mins early, this wasn't an issue, the... See more
Company replied
The process was excellent from start to finish with John taking me through the mattress options swiftly and skilfully in an engaging and friendly manner throughout...delivery team also...mattress boug... See more
As we walked into the Rotherham store we were greeted by Catherine , we told her we had come to look for a mattress and Catherine explained to us about the sleep match machine . We picked our choice o... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4B Great Eastern Retail Park, S62 6EJ, Rotherham, United Kingdom
- 01709215069
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Great service and excellent bed
Great service and excellent bed , would shop here again
aSleeping all night waking up ready for a good day,s work,... Really happy and satified with my…
am Really happy and satified with my purchase, am sleeping much better now, and glad I say the advert,!
I bought a Dream bed
Cannot fault this company. The staff were so helpful and found just what I was after with out being pushy. I am very happy with the new bed and would recommend this company to everyone.
A fantastic experience with the team at Dreams
We were in the market for new beds for moving home. After shopping around we decided to try Dreams at Rotherham. We were allowed to browse with no pressure. We then asked for some information and took advantage of their advanced technology bed unit analysis on type of mattress to look for. We tried several and chose the ones for us all. Amazing deal with customer service second to none. We were awaiting a move date and this was no problem at all. Come delivery day we were kept well informed and the guys were awesome. Clean, punctual and cared about what they do. We moved in this week and after only a couple of nights we are much more rested and back pain we suffer with has reduced massively. We would recommend anyone to make Dreams their 1st choice for beds based on our experience 🌟🌟🌟🌟🌟
Absolutely 5*
Absolutely 5* to Dreams for simplicity of purchase online, for having my ideal bed and mattress in at a great price, and rapid delivery date. And 25* for installation guys who were absolutely amazing - courteous, professional, polite, efficient- an absolute Dream Team thank you. The bed and mattress are perfect by the way - really comfy and practical.
Excellent service and delivery was on…
Excellent service and delivery was on time. 2 mattress ordered from Dreams in the past 3 years and would order from them again!
came on the day they said it would
came on the day they said it would, and it is the best nights sleep we have had, feels like a new mattress every night
Staff at Rotherham Dreams were amazing…
Staff at Rotherham Dreams were amazing and so so helpful & my bed frame is beautiful
Excellent from start to finish
Excellent from start to finish. The customer service in store second to none. Wont go anywhere else to buy my beds
We supported our Dad in purchasing a…
We supported our Dad in purchasing a bed in the shop. The staff gave good advice and showed great knowledge about all the products. They were friendly, kind and very attentive. The staff that delivered the bed and installed it were also of the highest standard. The bed itself is super comfortable and enables a greater independence.
Top class service from start to finish
Dream mattress
From the minute we walked in the door we was asked if needed any help, we was put on the sleep match to determine what mattresses suited us and we went around trying the mattresses that we matched to, although I never thought I'd spend that much for a mattress I did you get what you pay for and it was the best decision as my partner woke up every morning with bad back and after buying a mattress from dreams it was alot better, the customer service was second to none we was offered a drink as well, we was asked if wanted extra protection which included mattress protector which we got, all the staff were very friendly and had a laugh with them I'd definitely go back and recommend to friends and family.
The Mattresses are beautifuland we have…
The Mattresses are beautifuland we have good night sleep 😴 I'm so happy that I've come to dreams thanks so much 😊 🙏
Great quality, choice and value... and excellent customer service
I went to the Rotherham store looking for a bed for my first home. I went with my mum and as soon as we arrived, Kerry asked if we wanted a cup of tea and showed me how to use the Sleepmatch machine.
I'd never tried it before but it was brilliant - much better than trying to guess what I should buy.
Kerry showed me some suitable mattress options and went out of her way to find me my ideal bed frame.
Not only was I happy to have bought the right mattress and bed frame, but Kerry and the team were so lovely - friendly but not pushy, knowledgeable and really listened to what I wanted.
Compared to the other bed store there (Bensons for Beds), Dreams was like a breath of fresh air. I felt really valued and will be returning to Dreams for any future bed purchases. Thank you Kerry, Michael and Danielle!
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Mum and dad bought a bed on November …
Mum and dad bought a bed on November 29th 2022 from dreams Parkgate asking the sales person mum dad wanted assembly, but wen bed was delivered it wasn't assembled because the sales person instore didn't put assembly on the invoice as asked,while mum and dad at 80yrs old struggled to put the bed together etc mum broke her foot ,attended hospital for a operation that luckily saved her foot and now in a cast for 8 weeks, I have emailed dreams and they don't want to no although this was due to the sales person not putting assembly on the invoice as asked

Reply from Dreams - Rotherham
I recently bought some pillows and…
I recently bought some pillows and duvets from the parkgate store, in rotherham. Danielle was fantastic, and very knowledgable. a credit to the store.
Very friendly and helpful
The store worker was very friendly and helpful with helping us to find the right mattress for me and my husband. The machine in the store which was used to match us to what mattresses would be best for us, felt quite strange as wasn't something we'd done before but it definitely helped point us in the right direction of a decision on our purchase
Had a successful trip to dreams at…
Had a successful trip to dreams at Rotherham park gate recently where we were assisted by friendly staff who were not at all pushy.
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