Dreams - Reading Reviews 

314
TrustScore 5 out of 5

4.8

Brunel Retail Park, RG2 0HS Reading, GB


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Rated 5 out of 5 stars

The sales person Claire was polite and knowledgeable about the product offered once we had completed the assessment on the Dreams bed . She guided my wife mainly to the product that would suit her as... See more

Rated 5 out of 5 stars

Kevin was very knowledgeable about the different styles of bed bases. We were offered water. We finally homed in on one style and bought it. Very good delivery timescale including assembly and takin... See more

Rated 5 out of 5 stars

We were shopping to swap our mattress in the Reading store and Will was so helpful! He had a lot of knowledge and was able to advise us based on what we have and what our problems were. Would definite... See more

Rated 3 out of 5 stars

Ordered beds are good but not happy with service provided. I did not opt for assembling beds by mistake when purchased beds and asked for assembling beds after they were delivered but Dreams customer... See more

Company replied


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Brunel Retail Park, RG2 0HS, Reading, United Kingdom

  • 01182068447

4.8

Excellent

TrustScore 5 out of 5

314 reviews

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4.8

All reviews

(314)

13,732 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The sales person was very professional…

The sales person was very professional and friendly, they helped me so much in choosing a new bed. There was no rushing to get to the next customer, they took their time and was very patient. My new bed arrived on time and the delivery men were excellent. My new bed is very comfortable and for the first time I slept for a good 7 hours without waking up

28 September 2024
Rated 5 out of 5 stars

Great customer service

A friendly welcome and helpful knowledgeable staff from the off. Our sleeping positions were assessed by a clever machine which offered a range of mattresses according to the assessment. There was a good number of different mattresses to try to suit all budgets. Once narrowed down to 2 we were left alone to try and decide which one we liked best. On choosing we were offered drinks which was a nice touch! Delivery will be in a week which is great and knowing you can have a trial period feels reassuring. Great customer service throughout the visit. Thank you Sam at Dreams Reading.

21 September 2024
Unprompted review
Rated 3 out of 5 stars

Ordered beds are good but not happy with service provided

Ordered beds are good but not happy with service provided. I did not opt for assembling beds by mistake when purchased beds and asked for assembling beds after they were delivered but Dreams customer support said they wont provide service once beds are delivered. I was not happy with this approach to a customer who purchased 2 beds and its accessories. Support to a customer is not up to mark as I see.

15 September 2024
Dreams - Reading logo

Reply from Dreams - Reading

Good afternoon Raj,

Thank you for taking the time to leave us your review.

I am very sorry to hear that you had initially forgotten to add the assembly service to your order.

I am glad we could speak on the phone to discuss this matter in more detail, and I have passed your feedback onto the relevant function area withing our business.

Thank you for your time.

Many thanks,

Kishan

Rated 5 out of 5 stars

Great sales experience, great mattress.

Great sales experience, representative in store was friendly, not at all pushy. She cared about what we wanted and how much we wanted to spend. Mattress is exactly as expected, so comfortable.

14 September 2024
Rated 5 out of 5 stars

It was great

It was great , from the time we walked into the shop , to our first sleep, it is still great, Thank you Riska.

8 September 2024
Rated 5 out of 5 stars

Absolutely amazing service from Alex at…

Absolutely amazing service from Alex at the Reading store today. So knowledgeable and helpful with no pressure to buy.
I left the store finally confident about what mattress and pillow is best for me.
A really pleasant experience and highly recommend this store and staff. Thank you Alex!

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Top class customer service …

Everything has been made so easy from selecting the right mattress ordering it to the delivery. Every step of the way has been thoroughly thought through and made very easy

4 August 2024
Rated 5 out of 5 stars

New bed is a dream

Communication about the delivery was great, the people who came to deliver and assemble the bed were friendly and polite. They demonstrated how to open and close the bed. Bed is comfortable. Would definitely use dreams again

19 July 2024
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. The staff in the store were very helpful friendly & professional, the information from the company was very helpful , the delivery was also very straightforward . And our new bed is great thank you all at Dreams 🙂

22 July 2024

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