Dreams - Reading Reviews 

315
TrustScore 5 out of 5

4.8

Brunel Retail Park, RG2 0HS Reading, GB


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Rated 5 out of 5 stars

The sales person Claire was polite and knowledgeable about the product offered once we had completed the assessment on the Dreams bed . She guided my wife mainly to the product that would suit her as... See more

Rated 5 out of 5 stars

Kevin was very knowledgeable about the different styles of bed bases. We were offered water. We finally homed in on one style and bought it. Very good delivery timescale including assembly and takin... See more

Rated 5 out of 5 stars

We were shopping to swap our mattress in the Reading store and Will was so helpful! He had a lot of knowledge and was able to advise us based on what we have and what our problems were. Would definite... See more

Rated 5 out of 5 stars

Claire was very attentive and very knowledgeable making our visit a pleasure. We were given tea and coffee whilst trying the mattresses. The purchase of our mattress and pillows was a pleasurable e... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Brunel Retail Park, RG2 0HS, Reading, United Kingdom

  • 01182068447

4.8

Excellent

TrustScore 5 out of 5

315 reviews

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4.8

All reviews

(315)

14,140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service throughout!

Right from the start, the sales people were so helpful and friendly. Offering us what we could afford and even gave some freebies. The delivery was on time and kept us up to date beforehand, when it would arrive.
We looked around other bed stores after reserving a bed at Dreams and everywhere else was so expensive. We definitely got a bargain.
The beds are easy to build and an absolute dream (pardon the pun) to sleep on. We’re saying everyday how well we slept.
Well worth the 5 stars!

2 February 2024
Rated 4 out of 5 stars

Great bed but flimsy drawers

Great bed, delivered on time and carried up to the bedroom. Only complaint is that the drawers are quite flimsy and I’m not sure they will last as long as the bed. Have to give a shout out to the two assistants at the store who were a great help choosing the right bed for us.

27 January 2024
Rated 5 out of 5 stars

The staff member Alex was extremely…

The staff member Alex was extremely helpful and given advice with the highest expertise and provided useful information.It is a great place to find the best matress suited to your needs Definitely recommend to pop in if you are planning to buy a new great quality matress and bed frame they also have sofa beds too.

28 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and a good shopping experience.

The service and the way I was looked after at the Reading branch of Dreams was excellent. I wish my experience at other retailers was as good as this.
The knowledge and care that Ollie gave, really helped me make a decision on the mattress that I needed.
There was no pressure and every question asked was answered fully. Thank you.

22 January 2024
Unprompted review
Rated 4 out of 5 stars

Delivery on time

Delivery on time, However, would have expected more customer service. they were in and out in 5 mins and didn't even open the plastic so we were left having to dispose of the plastic ourselves

12 January 2024
Rated 4 out of 5 stars

Good service .. quality of goods questionable

Purchase and delivery went fine, good efficient service.
Delivery guy was extremely helpful.
Not 5* as 1 drawer was seriously scratched (yes it had a drawer front going on it so cant be seen but not the point) and 1 drawer had pen marks on (clearly pen used to measure material) when paying over £1000 for an item dont expect any damage

17 December 2023
Rated 5 out of 5 stars

Dreams Reading

Ollie in dreams Reading store was polite curtious and extremely knowledgable a pleasure to do business with hi and to boot he makes an excellent cup of tea

19 November 2023
Unprompted review
Rated 4 out of 5 stars

Mattress

the delivery was good and the mattress is OK - perhaps not quite what I was hoping for rather than anything wrong with the mattress. I was hoping for a better nights sleep and it hasnt really improved it!!

28 October 2023
Rated 5 out of 5 stars

Staff

A good buy, value for money and I love it. Customer care experience was very good.so good they were that I did not even went for a bed but ended up getting one. As they were all so friendly and nice

4 November 2023
Rated 5 out of 5 stars

Polite & Friendly Service

Great service, good communications, delivery as promised. Excellent product. All went smoothly, no issues. Delivery team were very polite and helpful.

15 October 2023

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