Genuinely helpful & friendly personal service from Niamh (pronounced like Neeve). Also a pretty good deal and products from Dreams. Happy with the whole experience. The constant sales and the scientif... See more
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We came into the Portsmouth store looking for a new mattress for our new home. Shannon advised us and took us through a sleep match assessment and discussed suitable mattresses for myself and my partn... See more
Extremely helpful with a good knowledge of their products. Very good customer service and a nice welcome cup of coffee.
We loved the bed fitting machine, quickly identities best mattrsss and pillow guidance. Only negative was we had to wait to be served as only 2 salespeople
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2c Ocean View Retail Park, PO3 5HH, Portsmouth, United Kingdom
- 02382128791
4.9
Excellent
160 reviews
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TheraPur ActiGel Polar 1000 D Mattress
Mo was very informative about the products and gave useful advice. It was good to use the mattress match maker.
10 July 2025
Unprompted review
Absolutely great service & sales team
Absolutely great service & sales team! Delivery was on time & gave me a time slot, Highly recommended!
11 July 2025
After a terrible experience with…
After a terrible experience with Wowcher and Cloud 9yn beds I went to Dreams in desperation. I explained my predicament and they told me exactly the type of bed I needed to fit into a small space. 3 week lead time but delivered when they said they would, took their shoes off cos it was wet, took the bed upstairs and fitted the casters, got rid of the rubbish and gave advice on airing the mattress.
13 June 2025
Great service from going into the store…
Great service from going into the store and ordering my bed mattress and headboard through to the 3 guys who delivered and installed it.
Great service,great selection and good value.I would certainly recommend.
6 June 2025
Very good service
From choosing the bed to staff were very hands on for help right across to ordering was a straight forward process if I’m honest
8 June 2025
The colleague I dealt with was called Timi
The colleague that I dealt with was wonderful. She was very welcoming, kind, thoughtful and listened carefully to my requirements before offering Sleepmatch and then taking me through all the options recommended and then through the purchase process. She was very knowledgeable on all counts. It was a thoroughly enjoyable experience.
2 June 2025
Unprompted review
Every thing was brilliant delivery was…
Every thing was brilliant delivery was very good the men was very good
24 May 2025
Service was great
Service was great the bed fitted well and a cosier sleep was had the delivery men were great and well versed in all the right ways of putting at ease
17 May 2025
A Very Smooth Delivery
A very pleasant duo made this delivery. Polite and helpful with everything completed with the minimum of fuss.
3 May 2025
The men that delivered the bed were…
The men that delivered the bed were very friendly and efficient and did a excellent job of putting the bed together. Could not be more pleased. Would highly recommend
27 April 2025
Helpful friendly staff but not pushy
Helpful friendly staff but not pushy. Very knowledgeable about the beds. Nice calm atmosphere in the shop, we never felt under pressure. Delivery went without a hitch and we are so happy with our purchase.
22 March 2025
No pushy salesperson
No pushy salesperson, friendly knowledgeable staff and plenty of choice.
21 March 2025
Great service from Dreams!
The staff were very polite and courteous, the price of the mattress was reasonable and the delivery was on time and reliable.
15 March 2025
I would recommend Dreams Beds
The salesman was very helpful when choosing my new bed and mattress.
It was easy to change the date of delivery.
The deliveries were very quick and efficiently set up the bed and mattress and removed all the packaging and the old bed.
3 January 2025
Great service!
13 February 2025
I have aready ccompleted two…
I have aready ccompleted two questionnaires giving Dreams and its staff very p[ositive recommendations.
2 February 2025
Great experience overall
Salesperson had good knowledge of products, processes and offered good advice on mattresses, etc. delivery was excellent and the delivery personnel were helpful and polite.
Everything arrived in perfect condition and the sleep is delightful 😆
18 January 2025
I love my new mattress
I love my new mattress , I have slept so much better. Highly recommend
Dreams .
23 January 2025
comfortable
The mattresses are good qualities & comfortable, no more back pains. The staff are very nice & kind.
17 January 2025
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