We popped into the Portslade branch of Dreams to look for a new mattress and found the whole experience to surprisingly relaxed and enjoyable. (How often does shopping mean lying down and relaxing... See more
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Great choice, helpful staff and no rush to make a decision. The showroom is well laid out making browsing easy. Harrison was super helpful and set us up on the sleep mapping machine to help us in our... See more
The store is well laid out, clean and smart, and has a very good range on display. On both of the occasions we visited the showroom the staff were particularly impressive…being friendly, polite, k... See more
Attentive and helpful colleague who gave us space to make our own decision, but there to answer the questions we had. By visiting the store personally able to try the products before making a choice.... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
91 Fishergate Terrace, BN41 1PH, Brighton, United Kingdom
- 01273023328
4.9
Excellent
226 reviews
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Excellent
Extremely good service from the moment we stepped into the shop in Portslade to when we received our bed. So so comfortable.
5 October 2024
Fantastic experience
Fantastic experience, staff helped when needed and were thoroughly informative.
27 September 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good customer service
We initially had some issues with the order but these were resolved very quickly by Kishan once I got a chance to speak to him. Very impressive customer service, thank you.
27 September 2024
Unprompted review
Reply from Dreams - Portslade
Good afternoon Stephen,
Thank you for taking the time to leave us your review and for speaking with me today.
I am very sorry to hear of the issues you have encountered. However, I am delighted that during our call, we were able to come to an agreement to bring this matter to resolution.
I have sent you an email as agreed and will be happy to help if you require any further assistance.
Many thanks,
Kishan
Awesome
Awesome people work here!
Had to rush and buy mum a bed she’s been very unwell and they were very attentive and got the bed delivered asap
28 June 2024
Excellent service
20 September 2024
Unprompted review
Delivery guys were very friendly and…
Delivery guys were very friendly and courteous. Could not falter the service
23 August 2024
All very smooth from purchasing to delivering
Quite happy with our purchase! The advisor at the shop was very helpful and patient. We were introduced to an air bed to give us some suggestions on what mattress could be the best for us. It was a bit fun too!
Everything went well later on with the delivery. The two lovely delivery men were so lovely, they helped me pack the old mattress as I was alone with my baby since the morning. Now, we are enjoying good night's sleep! Thank you guys!
14 September 2024
great experience from beginning to the…
great experience from beginning to the end, you've got a fantastic bunch of people. lovely staff in your Portslade store, totally amazing x
8 August 2024
Brilliant purchasing experience with…
Brilliant purchasing experience with great advice and saved me money. Delivery and putting the bed together was so swift. Delivery team was professional, well-mannered and so so swift…..
thank you Dreams!!!
15 September 2024
Truly excellent service & great delivery
Truly excellent service - great communication in advance. And on the day the delivery people were wonderfully considerate and helpful - so thank you!
31 August 2024
We had excellent customer service
We had excellent customer service in the shop and the mattress so far is comfortable and of a good standard. My only minor criticism is that I didn’t get a reminder when the final balance payment was due a week before delivery. Fortunately I did remember to pay it. The delivery driver was very polite, helpful and efficient.
17 August 2024
We didn’t need to shop around - great service
Excellent advice and guidance, relaxed, friendly and knowledgeable advice not pushy sales.
14 August 2024
Unprompted review
Excellent service from the Portslade…
Excellent service from the Portslade branch. Having only visited to get an idea, we ended up making a purchase based on the experience. Very much looking forward to recieving our newly purchased bed!
9 August 2024
Unprompted review
Fabulous mattress …
I have already done 2 surveys for you so I won’t repeat myself. All I can say is that the mattress is fabulous, wish I’d bought one a few years ago.
Brilliant!!
1 August 2024
5☀️☀️☀️☀️☀️ From ordering my bed I store at…
5☀️☀️☀️☀️☀️ From ordering my bed I store at Portslade with Martin the service was fantastic, no pushy sales talk, helpful and there if I needed him, explained everything when ordering and a really lovely guy, delivery was on time only had to wait 2wks and the guys were polite and professional, I then when back to the store the nxt day and saw Chris this time who again was helpful, and the service was fantastic and ordered the same bed in a kingsize Cannot recommend Dreams enough especially the Portslade store! Thank you Martin and Chris 😊..Amanda
22 July 2024
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