Callum was great and made our experience really positive. We visited the store right at the end of the day and he was very helpful, friendly and knowledgeable. We didn’t feel rushed at all and are ver... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were treated with professionalism and courtesy by Paul who clearly knew his subject inside out and was able to provide advice and choice to help us decide on the right mattress for us. He was also... See more
Paul at Coypool store was brilliant. Amazing Knowledge of the products and answering any questions we had. Would have given 5 stars but when we purchased our bed we did not have any option for a deliv... See more
Bought a new mattress from dreams after trying all the stores that are in the same vicinity. We went back to dreams and bought the one we liked from dreams. Callum spent alot of time talking us throug... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Coypool Retail Park, PL7 4FB, Plymouth, United Kingdom
- 01752874174
4.9
Excellent
377 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
love love my new bed best night sleep i…
love love my new bed best night sleep i have had for years the i have told all my friends about dreams
13 June 2025
Excellent service from start to finish…
Excellent service from start to finish would definitely recommend dreams
14 June 2025
flawless process
I had a fantastic experience with Dreams from start to finish. The entire process was seamless and stress-free. The staff in store were knowledgable, patient and really helped me find my perfect mattress suited to my needs. There was no pressure - just honest advice. The team arrived on time and handled everything with care. Would highly recommend.
24 May 2025
1st class service from start to finish.
24 May 2025
Paul the salesman in Plymouth was very…
Paul the salesman in Plymouth was very helpful,we tried lots of mattresses.He never rushed us ,answered all our questions , and made suggestions to help us
21 April 2025
What's not to like
What's not to like? Staff are approachable, polite and very helpful without being pushy. Their products speak for themselves, superior quality and reliable.
18 May 2025
Exceptionally impressive store
Exceptionally impressive store, fantastic service by Razham-loan a very knowledgeable young man who knows what is what….
Fairly pricey but exceptional quality and out shone the other stores in Plymouth. We paid £149.00 for one pillow and our mattress was in the sale at £1400.00 so take your bank manager with you lol.
10 May 2025
Unprompted review
Very nice welcome from the staff…
Very nice welcome from the staff member, Good clear information about the variety of Mattresses available.
Friendly manner and courteous.
Would recommend visiting the store.
4 May 2025
Unprompted review
Grabbed a bargain at Dreams
Grabbed a bargain at Dreams, nice matttess and free delivery 1 week later. Delivery communication great and very friendly driver.
5 May 2025
Mattress purchase
Great experience, made welcome and not pressured at all to purchase. Good choice of products and very helpful staff member.
We felt like valued customers on our first visit and were offered a hot drink whilst our order was sorted out
Quick delivery time was offered
2 May 2025
Unprompted review
good information and help
good information and help, very friendly and polite from both the store and delivery men.
3 May 2025
We had a fantastic shopping experience…
We had a fantastic shopping experience with Dreams. The sales person was extremely knowledgeable, helpful, and made the whole process easy and enjoyable. We’ve now received our new bed and absolutely love it! The installation team were excellent — efficient, tidy, and very professional. They dismantled and took away our old bed and set up the new one perfectly. A big thank you to the whole Dreams team in Plymouth for such great service from start to finish!
20 March 2025
Great delivery easy to assemble bed and…
Great delivery easy to assemble bed and mattress very comfortable
25 April 2025
Very helpful
Very helpful, delivery was exceptionally quick and assembly technician pleasant, polite and knowledgeable
21 April 2025
Both of the men that delivered the bed… they delivered
Both of the men that delivered the bed were first class
19 April 2025
Mattress really comfortable and all…
Mattress really comfortable and all delivered as agreed
11 April 2025
Salesman was amazing
Salesman was amazing, really relaxed and friendly and not at all pushy. Was great getting the free bits too
6 April 2025
Showroom advisor was so knowledgeable
Showroom advisor was so knowledgeable
And professional
4 April 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.