We were greeted warmly, offered coffee, and were given quick, efficient service. I cannot remember the name of our salesman - but he sold us a mattress previously and the service was impeccable that... See more
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Visited the oxford branch after being let down by a fellow bed store in the local area. We were greeted by Jeff and Michael who were lovely and informative from start to finish. They showed us everyt... See more
St Clair, the friendly, fun-loving customer sales person at the Oxford branch really made us want to return to the original store we'd seen what would be our chosen mattress. He was welcoming but didn... See more
Buying beds can be boring. But having visited and purchased a bed from a Dreams bed store it was not the case. The experience was made excellent by the helpful staff and range of beds available. If y... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1 Seacourt tower retail park, OX2 0JJ, Oxford, United Kingdom
- 01865502648
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The team were very knowledgeable
The team were very knowledgeable. Said to try the bed that is linked up to the computer, we thought it would be a load of old rubbish. But it works!! We are very pleased and enjoying great night sleep. And wished we done it sooner. We paid a lot of money for our old mattress so glad to ditch it after 6 months!! will always use Dreams now.
Excellent customer service
Excellent customer service, prompt delivery and reliable back and forth.
Very comfortable double beds and was…
Very comfortable double beds and was delivered on time
I went to Dreams after having a really…
I went to Dreams after having a really awful experience with John Lewis. When I arrived, I was greeted by the store manager who was incredibly helpful, friendly and knowledgeable.
They suggested I use the sleep machine to work out what sort of tension mattress I needed. They showed me the different beds and answered all my questions. I was even offered a cup of tea! I was also left alone to make a decision, which I really appreciated.
I spent time trying out various beds and in the end decided on one which included the 40-day sleep guarantee as well as the 8 years cover.
Visited the oxford branch after being…
Visited the oxford branch after being let down by a fellow bed store in the local area. We were greeted by Jeff and Michael who were lovely and informative from start to finish. They showed us everything and got us to lie on a sleep analysis machine- new experience! and ended up buying a mattress the machine recommended along with a new frame!
Many thanks to Jeff and Michael who we cannot recommend enough.
I am thrilled with my new bed and…
I am thrilled with my new bed and headboard, which was delivered on time by two polite considerate drivers. Thank you Dreams!
Good experience overall
The staff in store were very helpful and were talked us through different options on beds suited to our sleep styles.
The delivery was on time and done well too
ExcellentVery pleased with the service we…
Very pleased with the service we received from dreams. Delivered within the time expected.
Friendly approachable staff good…
Friendly approachable staff good knowledge on products.
Friendly knowledgeable staff
Friendly knowledgeable staff. Lots of good offers on beds and mattresses.
Buying beds can be boring. BUT!
Buying beds can be boring. But having visited and purchased a bed from a Dreams bed store it was not the case.
The experience was made excellent by the helpful staff and range of beds available. If you are looking at purchasing a bed. I would put Dreams at the top of any list to visit.
Brilliant experience from start to…
Brilliant experience from start to finish with buying our bed from Dreams.
We were served by a fantastic guy called Joshua at Dreams Oxford. He was great and made the whole experience super easy. He was very knowledgeable and couldn’t have done more for us. He was very courteous and reassuring about what bed to buy, but without being pushy or overbearing. Huge thanks to Joshua for helping us with our decision and getting us a good deal.
The bed has now been delivered and it is perfect. Great quality and looks fab in the room. Really pleased with it.
We also selected the assembly service and the two guys who built my bed were amazing! Very lovely and polite, careful not to knock any of the newly painted walls and they took their shoes off before coming in the house. Most importantly they were super speedy at assembling the bed.
In less than an hour they had carried the boxes up to the 3rd floor of my building, built the bed and taken away all rubbish with them. Brilliant service.
I couldn’t recommend Dreams and the whole experience of buying bed from them more highly. Thanks
Dreams gave us warm greetings and tried…
Dreams gave us warm greetings and tried to understand our needs and budgets and provided the best value of products that suit us the best
Brilliant …
When we walked into the store we were greeted with a warm welcome and smile,the advisers were very knowledgable and answered all our questions related to the product we wanted…A great experience from start to finish,totally recommend Dreams…
Great service from Oxford store and dely
Staff very experienced and helpful
Staff very experienced and helpful. Great store with load of options. Will return to Dreams for any other needs
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