My husband and I visited Dreams in Oldbury earlier this week and were fortunate to have Robert assist us in our search for a bed and mattress. Robert was very personable, knowledgeable, knew his stock... See more
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First time using this company. Ordered bed online, website very easy to use. Order status & delivery email communications were timely & accurate. Allocated early delivery slot (7am-9am) on de... See more
From walking into Dreams (Oldbury branch) we were greeted by Nicky who was very helpful also helped by Andy ordered mattress of our choice delivered by two weeks later by two lovely lads.whole experie... See more
Very professional , they had to squeeze between car to deliver bed but not once did they moan, not only that, they had to make several trips into house and each time they cover or took off their sho... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1D Granada Trading Estate, B69 4LH, Oldbury, United Kingdom
- 01218158529
4.7
Excellent
327 reviews
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Very helpful sales assistant not pushy…
Very helpful sales assistant not pushy just very informative. Purchase was made at a very stressful time and she was most emphatic it was appreciated
17 August 2024
The lady that helped us was very good…
The lady that helped us was very good we tried a few beds until we found the one we wanted
15 August 2024
excellent bed purchase experience
Very helpful warehouse staff member . Delivered on time and setting up in place was excellent by the delivery people . Free disposal of old bed & mattress extremely useful
9 August 2024
An excellent experience!
Mary in store was a fountain of knowledge on all of the products that we purchased and all of the products in store. She was, kind, thoughtful, concise, patient, informative, thoughtful, professional and friendly throughout our visit and she filled us with confidence and supported us through every step of the process of choosing absolutely the correct products for us.
The technology available to measure and calculate the ideal mattress is revolutionary and provides more information than I could ever imagine.
Mary used that information and our personal preferences to direct us expertly to the most perfect combination of bedding products and we left feeling more than satisfied that we had invested wisely.
The time spent in store was completely pleasurable from beginning to end and I'm thankful we went into the Oldbury store and didn't buy hopefully online with any other retailers. I'd recommend Oldbury Dreams to anyone unreservedly, based on our completely wonderful, positive experience there.
31 July 2024
Unprompted review
Great service
Great service, quick & reliable to arrive at time stated!
Polite and friendly team that arrived :-)
24 July 2024
I must say the best sleeps we’ve had in…
I must say the best sleeps we’ve had in a long time so far, we hope it continues because we had cheaper mattresses in the past that start off comfortable then after a couple months it doesn’t stay the same as it started, it is early days so let’s see.
5 July 2024
Information and advice on the product.
22 June 2024
Sleeping like a dream!
Wow. Excellent service from going to look at beds to purchase and delivery. I had to change delivery 3 times but had no hassle and also due to work commitments needed an early delivery ( between 7am & 9am) text and email confirmation the day before and a knock at the door at 6.45am to deliver my new bed! The two guys were efficient and quick taking my old bed away and by 7 am my bed was built and installed ready to use. The text at 7.30am telling me my driver would deliver between 7 & 9 was a bit late but marked ke chuckle. 🤭
I would definitely recommend Dreams. There is no ‘ hard sell’ and the staff are polite and knowledgeable.
22 June 2024
Good staff and good products
Our experience with Dreams was good from start to finish. The sales staff in the shop listened to what we wanted and the buying process was very clear and well explained. We wanted the mattress delivered to another part of the UK and the delivery went very smoothly. The delivery staff were excellent and completed the whole positive process.
10 May 2024
Very competitive price and fast and…
Very competitive price and fast and efficient delivery! Thank you!
12 May 2024
Mary - Fantastic customer service
Mary, the sales advisor was helpful and supportive with my needs . Fantastic service .
4 May 2024
Unprompted review
I had a great experience with Dreams
I had a great experience with Dreams. Chris was extremely helpful and informative, so I now know I have got the best bed for me. I was not rushed in my decision as i took time on each bed to see what would suit my arthritis. I would totally recommend them as I was very impressed with the service.
16 March 2024
Very helpful in store
Very helpful in store, great price with a fantastic delivery with build service.
6 April 2024
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