Dreams - Oldbury Reviews 

327
TrustScore 4.5 out of 5

4.7

Unit 1D Granada Trading Estate, B69 4LH Oldbury, GB


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Rated 5 out of 5 stars

My husband and I visited Dreams in Oldbury earlier this week and were fortunate to have Robert assist us in our search for a bed and mattress. Robert was very personable, knowledgeable, knew his stock... See more

Rated 5 out of 5 stars

First time using this company. Ordered bed online, website very easy to use. Order status & delivery email communications were timely & accurate. Allocated early delivery slot (7am-9am) on de... See more

Rated 5 out of 5 stars

From walking into Dreams (Oldbury branch) we were greeted by Nicky who was very helpful also helped by Andy ordered mattress of our choice delivered by two weeks later by two lovely lads.whole experie... See more

Rated 5 out of 5 stars

Fantastic customer service, Andy and Nicky both made us feel very comfortable, they used their knowledge to suggest a wide variety of products that they believed would suit us. They were very transpar... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 1D Granada Trading Estate, B69 4LH, Oldbury, United Kingdom

  • 01218158529

4.7

Excellent

TrustScore 4.5 out of 5

327 reviews

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4.7

All reviews

(327)

14,501 reviews in the last 12 months

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Rated 5 out of 5 stars

A Dream Purchase and Service

Purchased the bed base only from Dreams in Oldbury. The person in store was exceptionally helpful and the two gentleman who delivered and assembled the bed were great. Covered shoes before going in the house and were professional, curious and knowledgeable about the product. Excellent service would definitely recommend anyone looking for a bed to go there.

7 March 2026
Rated 5 out of 5 stars

I bought a really comfortable mattress

I was looking for a new mattress and the Dreams store was close by. I was greeted by a member of staff who suggested using their mattress machine to help identify the type of mattress I preferred. It was a great help. There's a good selection of mattresses in store to try. I paid to have my old mattress taken away. Overall it was a great experience and I'm really happy with my new mattress.

21 February 2026
Rated 5 out of 5 stars

An exemplary transaction! Thank you!

The attention and service we received when attending Dreams Oldbury was outstanding. Our needs were addressed in a friendly, enjoyable and respectful manner. The whole process of selecting the right mattress for us was extremely efficient. No pressure whatsoever was put on us.
The delivery of the new mattress and collection of our old one was well communicated and carried out efficiently and on time with care and respect being given to our home.
Our new mattress is wonderful; our sleep patterns have improved appreciably.
All in all, an exemplary and friendly transaction! Thank you!

2 February 2026
Rated 5 out of 5 stars

Haze green sofa bed

Haze green sofa bed. A lovely addition to my bedroom, nice quality covering, comfortable seating, easy to convert to bed, not yet used as bed but appears to be roomy and comfortable.

1 February 2026
Rated 5 out of 5 stars

Completely Excellent Service

First time using this company.
Ordered bed online, website very easy to use.
Order status & delivery email communications were timely & accurate.
Allocated early delivery slot (7am-9am) on designated day.
2 man crew arrived at approx 7.15am, very courteous. Placed covers on shoes as they entered property to protect carpets.

Delivery & assembly of bed inc. removal of rubbish took less than 1/2 hour.

5* service from start to finish, would definitely recommend this company.

17 January 2026
Rated 5 out of 5 stars

Fantastic customer service

I had an absolutely fantastic experience with a very knowledgeable and experienced member of your team -Nicky.
I was looking for advice on the best mattress to purchase and Nicky took the time to explain the key factors to consider in purchasing a mattress, she was patient and very customer focused and is an absolute asset to your company.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Would really recommend going to dreams

Would really recommend going to dreams. They have a sleep match machine that can recommend you a mattress that you will find comfortable based on your profile which is so clever. The staff are lovely and there is so much choice

11 January 2026
Unprompted review
Rated 5 out of 5 stars

Zzzzzzzzzzzzz!

All went well, starting with a constructive chat in the shop with a friendly and knowledgeable assistant. I was kept up-to-date about the date and time of the delivery, which was prompt. Two strong, helpful men removed the old mattress and positioned the new one carefully on the bed. I've been sleeping soundly ever since!

28 December 2025

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