Dreams - Nottingham Castle Marina Reviews 

290
TrustScore 5 out of 5

4.9

Unit 10 Castle Meadow Retail Park, NG7 1GX Nottingham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We had a look around at all the different types of beds saw the one we really liked ,meet a very nice lady who helped us with our choice she was very patient

Rated 5 out of 5 stars

Cammi at the Nottingham Castle Store was so helpful in assisting us with choosing our new bed. He was very knowledgable and friendly. Thanks.

Rated 5 out of 5 stars

Brilliant service from Sam & Dave,they were very polite and assembled our bed very efficiently. They protected our carpet by wearing shoe covers. The guys arrived on time and when leaving they tid... See more

Rated 5 out of 5 stars

We went to have a look after having the best night’s sleep following an overnight stay in a hotel. The lady welcomed us into the store and asked if we needed any guidance. We explained our situation... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 10 Castle Meadow Retail Park, NG7 1GX, Nottingham, United Kingdom

  • 01156784044

4.9

Excellent

TrustScore 5 out of 5

290 reviews

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4.9

All reviews

(290)

13,732 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service was great

Service was great, Cammi who was our in store assistant was very friendly, helped us with the mattress picking machine and was very professional delivering all the necessary information when we made our purchase.

1 September 2026
Rated 5 out of 5 stars

Brilliant service from Sam & Dave,they…

Brilliant service from Sam & Dave,they were very polite and assembled our bed very efficiently.
They protected our carpet by wearing shoe covers.
The guys arrived on time and when leaving they tidied up and took all the packing away with them.
Very pleased with the service thankyou

18 May 2026
Unprompted review
Rated 2 out of 5 stars

Order a super king mattress

Order a super king mattress. Sale staff very helpful. When delivered driver came in had a look. I had paid to take the old mattress away so thought he take that down first. They bought the new mattress in got up one step and said this will not fit and said couldn’t deliver it.
Phoned customer service to get money back told me it would take 5 to 7 days so waited 7 day then phoned back for them to say. It will be refunded with the next 5 to 7 days again. They take the money straight away but can not refund in 7 day like other companies

30 April 2026
Unprompted review
Dreams - Nottingham Castle Marina logo

Reply from Dreams - Nottingham Castle Marina

Good Morning Arthur

Thank you for taking the time to leave us your review.

I am very sorry to hear of your dissatisfaction with the refund process, so I can look to assist you further I have requested some further information from Trustpilot.

I look forward to hearing from you soon.

Kind Regards

Nick

Rated 5 out of 5 stars

The customer service was superb…

The customer service was superb especially from Amanda. She gave us maximum attention and we weren't rushed. She was polite and friendly. I was also attended politely so many times I did cancelled the delivery dates. Furthermore, the bed and mattress we choose are excellent even though they'requiteexpensive. Although, we have only used the bed for few days but my husband hasn't complained of any back pain again. Excellent customer service and good experience with our bed so far. The delivery staff were amazing. They were friendly, fixed the bed professionally.

18 April 2026
Rated 5 out of 5 stars

Love it

2nd bed from dreams as I’m getting married and needed a bigger bed so just went for the king size.
Brilliant bed, again and mattress. Sold by lovely and knowledgeable staff.
Great delivery and assembly.
Great job, thanks.☺️

4 April 2026

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