We were so pleased with the time that Bethany took with us in the Newbury store to make sure we were making the right choice of bed and mattress. The delivery team were first class in keeping us infor... See more
Location
Switch locationUnit 1A, Newbury Retail Park, Pinchington Lane, RG14 7HU Newbury, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lovely experience in Newbury store - we knew what we wanted but weren’t aware there were lots of other options available. Retail staff were so very patient and attentive with us, even when we changed... See more
From purchase to receipt it couldn’t have been better. The experience in the store of choosing the correct mattress was definitely correct as we’ve never slept better. It was delivered exactly as plan... See more
Simply put, quick, convenient, painless, and good value for money. Bought a bed from Bensons for Beds, was a really bad experience (still haven't received the bed I ordered and paid for almost 3 month... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1A, Newbury Retail Park, Pinchington Lane, RG14 7HU, Newbury, United Kingdom
- 01635 945279
4.9
Excellent
173 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff were very friendly and…
The staff were very friendly and helpful in the shop. They ordered everything for us. Would highly recommend. It was good that you could test the beds out in the shop before you buy.
26 April 2025
Dreams storage bed
Very pleasant staff in store. 2 very professional guys that delivered and assembled the bed.
25 April 2025
Beth & Kevin
Beth & Kevin, we're great and found the mattress l had 7 years ago, but wanted the small double for my son. They found a like for like. Fantastic customer service in my eyes.
30 March 2025
Unprompted review
Just took us a few days to get used to…
Just took us a few days to get used to the mattress
23 March 2025
Good service in the store in Newbury…
Good service in the store in Newbury and mattress was delivered when they said it would.
14 March 2025
Brilliant service from Leo and his…
Brilliant service from Leo and his manager. Measured us properly to find the right bed. They deserve commendation
22 February 2025
Overall great service and products
Looked online for ‘bargain mattress and bed’, but decided to visit an actual shop. The service at Newbury store was fantastic. I’m really glad I went in. Can’t beat speaking to people with great knowledge of all their products, and trying them out. I came away with a perfect bed and mattress for me. The delivery team were also really professional, kept me up to date with when they would be with me etc. I’d never shop for a big purchase like this online again.
2 March 2025
Great service
Bethany was incredibly helpful. She listened to what we needed, quickly helped us narrow down the selection and took us through the whole process in a friendly and professional manner. Great delivery drivers too.
28 February 2025
Great in store service
Great in store service, staff very helpful. And excellent delivery service
19 February 2025
Everything is very good thank you.
9 February 2025
Great sales lady loved the sleep tester…
Great sales lady loved the sleep tester . Ended with a great product which was delivered by to great guys who were very helpful and careful. Good company.
21 January 2025
Fantastic delivery service I recommend…
Fantastic delivery service I recommend dreams beds and mattresses to anyone
27 December 2024
Everything was perfect from the really…
Everything was perfect from the really helpful lady ( I think her name was Beth) in the Newbury shop to the 2 excellent delivery men . Plus the bed is really comfortable
19 December 2024
Excellent service, helpful staff
The showroom staff was very helpful to select what we exactly wanted and offered services out of the way.
14 December 2024
Very competent and kind staff
Well trained and informative staff. Angelika was competent and friendly.
And the mattress itself is comfy and if you want a firm one, look no further.
7 December 2024
5 stars, excellent service
We were helped straight away upon entering the store and were provided the best service. The colleague was extremely knowledgeable and did her best to show us options that fitted our budget. Quick and payment with many options to add on which were reasonably priced. The lady that helped us made the experience very enjoyable, I would highly recommend.
2 November 2024
Unprompted review
Sleep better
Very friendly, experienced and understands what type of mattress you need. I am very happy with my mattress and my pillows.
24 October 2024
Angelika was very helpful
Angelika was very helpful, in helping me make a decision on my mattresses. She was very knowledgeable, kind and supportive.
12 October 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.