Visited dreams Merthyr Tydfil for a sleepmotion bed for my mother who has mobility problems. The staff were very friendly and helpful. They talked me through all the functions of the bed. And I left... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our experience was excellent the assistant Johanne was well versed about all the Tempur mattresses . She wasn't pushy and let us make our own minds up,we ended up having a tempur mattress And 2 pill... See more
Great staff at outlet in Merthyr, can't fault them tbf. Have now had time to test mattress for a few months, yes it was expensive but worth it.
excellent service, from the lady in the merthyr Tydfil store to the 2 chaps that delivered the new bed into our bedroom (it had been a long day for them and a few hrs more to go, the were cheerful... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Triangle Business Park, CF48 4TQ, Merthyr Tydfil, United Kingdom
- 01685668338
4.8
Excellent
291 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased a bed following…
I purchased a bed following instructions of assistance from sales person in store.
After trying out a machine which asses your requirements and trying out several mattresses.
Returning to a mattress and confirming this is the mattress of choice. Then waiting 30 days plus for delivery. Only to recieve a completely different mattresses to the one we confirmed. Then phoning the shop to be told we have to wait 30 days to complain.
30 days to complain that we do not have the correct mattresses is not acceptable. This is a complete and utter shambles.
1 November 2024
Reply from Dreams - Merthyr Tydfil
Good afternoon Mrs Goode,
Thank you for taking the time to leave us your review.
I am sorry to hear that your mattress feels different to the one you tried in store.
In order to offer some assistance, I have sent you an email and do hope to hear from you soon.
Many thanks,
Kishan
If I could award 0 I would
If I could award 0 I would!
Immediately contacted customer services to say the mattress was no where near as firm as the one we tried out instore. Took 7 days to respond with a generic nonsense email about pressure points! It’s not going to get any firmer!!!!
Expensive mattress and very disappointed that we will be left with this.
27 October 2024
Reply from Dreams - Merthyr Tydfil
Good Morning Gem,
Thank you for taking the time to leave us your review.
I am sorry to hear that you are finding your mattress softer to the one tried instore, I have sent you an email so we can discuss the matter further.
I look forward to speaking with you soon.
Many thanks,
Faye
Exemplary service all round.
Shop service great - knowledgeable, efficient and pleasant.
Delivery service on time, good communications, cheerful, helpful and careful.
Who could want more
25 October 2024
We were able to change the delivery…took the stress out of every5hing
We were able to change the delivery date 3 times due to builders running late on our new build. Delivery guys were great
Thank you all at dreams
20 October 2024
Despite it being a long wait for the…
Despite it being a long wait for the bed it was delivered and installed on the date promised The delivery team were excellent ,polite very professional and had the job done in no time The Matress is so comfortable and being able to raise the head and feet has eased my pain and made getting in and out so much easier The pre sale team were so informative and helped me make a great choice of bed and Matress.
19 October 2024
Delivered on time.satisfied with my new…
Delivered on time.satisfied with my new mattress, now having a good night's sleep.
28 September 2024
Well recommended
The staff was absolutely brilliant we wasn't sure what we wanted but all the staff came to help and not once did we feel pressured into buying anything I will say don't be afraid of taking to the staff because they will help not pressure you
21 September 2024
Superb service
Superb service , from shop to build of bed, on time no.
Problems,one hour twenty mins all done, very friendly
Staff.
15 September 2024
My experience when I went to purchase…
My experience when I went to purchase my bed was so pleasant,A very nice female assistant show me a selection of beds and was friendly.My delivery came on time and put together quickly and cleaned up when finished.
8 September 2024
Helpful staff in store and an amazing…
Helpful staff in store and an amazing delivery boys were soo good
31 August 2024
Everything that was promised
Everything that was promised , delivery, cordiality was faultless
30 August 2024
New mattress
Knowledgeable and polite staff made the process of selecting a new mattress easy. It was delivered on time by friendly staff. All as expected
16 August 2024
Great customer service
Great customer service. Was dealt with straight away and was shown exactly what I was looking for. Mattress is so comfy!
9 August 2024
Yes all went fine from start to finish
Yes all went fine from start to finish. very pleased with my purchase for my daughter
3 August 2024
THE staff are great very helpful what…
THE staff are great very helpful what they told us what would happen (like delivery) was spot on .
we even had a time slot earlier than exxpected due to someone cancelling their delivery the bed fitters were excellent /clean eficient
i would recomend DREAMS TO ANYONE WHO IS GOING TO PURCHASE A BED
2 August 2024
Great service in the store in Merthry…
Great service in the store in Merthry Tydfil which led to excellent service by the delivery men .
Arrived on time, on the specified day, installed the bed professionally, clean, smart .
Removed the packaging .
First class and highly recommended.
20 July 2024
The staff were excellent from the sales…
The staff were excellent from the sales assistant to the delivery drivers. Gave us a great deal on a mattress and took the time to explain all our options to arrive at the best deal.
3 July 2024
Great sales people in store
13 July 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.