The shopping experience in Dreams was very pleasant. Patrick who served us was very helpful and friendly but not pushy. With his assistance we found the right bed and mattress and looking forward to d... See more
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We had a wonderful experience at Dreams Manchester. The lady who helped us was absolutely lovely, kind and very friendly . We really appreciate her excellent customer service and would definitely reco... See more
From start to finish Zak at the White City, Manchester store made our experience exceptional. He wasn't pushy or talked the typical sales pitch. He explained everything in detail from our "Sleepmatch"... See more
Staff helpful from the get go, offering great advice on the different types of construction or coils. Our final choice has turned out to be a good fit. The delivery men were polite and quick, in and o... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8 White City Retail Park, M16 0RP, Manchester, United Kingdom
- 02045401006
4.9
Excellent
290 reviews
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King size Padstow mattress
Made my order on line after reviewing the mattress in the White City store, Manchester. The customer service team kept me well informed from purchase to delivery.
The delivery team took the mattress to my bedroom of choice. the delivery team were polite and appropriately dressed.
19 April 2024
Highly recommended
Excellent customer service/care.
Polite, knowledgeable, & professional sales and delivery teams.
Clean and well presented store.
Good range of products available.
24 March 2024
Delivery was smooth and timed great
Delivery was smooth and timed great. Staff followed great procedure by taking the proper care from even just wearing shoe covers to making sure we were happy with placement and safety of everything. Very friendly and efficient.
17 March 2024
Excellent range and service
Excellent range and service. Staff extremely knowledgeable.
24 March 2024
Unprompted review
Comfortable
I purchased the dormeo octaspring body zone mattress topper, it is a little expensive but oh so worth it, it is so comfortable, I have trouble with sleeping but since I have got this topper I have slept so well and have trouble getting out of bed.
21 March 2024
The quality of the goods is…
The quality of the goods is satisfactory, the delivery is on time, and the packaging is good. I feel happy.
16 March 2024
Assistance at the shop was very helpful…
An assistant at the shop was very helpful and accommodating. All that I need was arranged in a professional manner. The delivery and assembly was hassle-free, and the quality of the assembled product was good and served the purpose as expected. Overall, a very positive shopping experience.
9 March 2024
Fantastic service from start to finish !
Great service in store to delivery
Drivers text night before and on day for delivery. Was careful and bought own shoe protectors. Fantastic experience throughout. Will defo buy again
3 March 2024
A very big thanks to Dreams beds for a…
A very big thanks to Dreams beds for a fantastic service whith the staff who help us choose the right Ottoman bed and bed side cabinets .
2 March 2024
Unprompted review
Faultless from point of sale to being…
Faultless from point of sale to being fully kept up to date on delivery
Absolutely delighted with the mattress & would not hesitate to recommend
17 February 2024
Karl at the dreams store on white city…
Karl at the dreams store on white city is brilliant! I got a lovely mattress and I’m so excited for it to come. Thank you so much
15 February 2024
Unprompted review
Daniel helped us sort out a mattress…
Daniel helped us sort out a mattress which fitted in our conditions patiently.
Rachel helped us on rescheduling delivery several times with no compliant.
We are happy to shop at Dreams!
15 December 2023
BOUGHT A TEMPUR ADJUSTABLE BED FOR MY…
BOUGHT A TEMPUR ADJUSTABLE BED FOR MY DISABLED WIFE. THE SERVICE AT THE SHOWROOM, COMMUNICATION OF THE DELIVERY AND THE INSTALLATION WERE EXCEPTIONAL. VERY HAPPY WITH EVERYTHING.
11 February 2024
I so happy with Dreams with the results…
I so happy with Dreams with the results my new bed and the professional. And the delivery men thank you so much.
10 February 2024
Unprompted review
Excellent store and staff
1 February 2024
every thing was done as per on the tin
28 January 2024
Bedframe is extremely good quality and…
Bedframe is extremely good quality and was quickly put together by the team who delivered it.
The mattress is extremely comfortable and by far the best purchase we’ve made after having a branded rolled up one which caused more issues than it solved.
27 January 2024
The in store showroom employee Craig at…
The in store showroom employee Craig at Dreams white city retail park firstly was excellent and excellent customer service, wasn't pushy, listened to our preferences and price range, suggested the right mattress for us, the delivery was in time and the delivery team were again excellent and great customer service, and the mattress is extremely comfortable. Very happy with purchase and overall experience.
6 January 2024
Maidstone kingsize mattress.
This Maidstone kingsize mattress has got to be one of the most comfortable mattresses I have ever had the pleasure of sleeping on. I Used to wake up with an aching back & shoulders with my old one. Not anymore, this mattress offers night after night of extreme comfort, and unbroken sleep. Definitely recommend it.
12 January 2024
In store was very good the sales person…
In store was very good the sales person helped us choose the mattress and had good knowledge. The delivery was on time and we were kept informed. We are very happy with the mattress.
18 January 2024
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