Welcomed as soon as we came in and looked after by Julia who was fantastic. She listened to our needs and we left feeling very happy with all our purchases. Thank you.
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See what reviewers are saying
My overall experience was brilliant. Matt, the store manager, took care of me whilst I was exploring my options in the store. He ensured that he took into account all my disabilities and made sure... See more
Visited store today to look for a new mattress and was supported by Tallulah. Her attitude to want to support myself and my partner and find the right mattress for us with the budget we have w... See more
Excellent Customer Service! Jason listened to our requirements and our budget and was able to find us a fantastic matress and helped sweeten the deal with some nice add ons! Virtual measur... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Willowbrook Retail Park, LE11 5AD, Loughborough, United Kingdom
- 01509462555
4.5
Excellent
232 reviews
Asks customers to review
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A delightful sleep
We are very pleased with the bed and mattress we bought, together with the headboard. We found the staff very friendly and helpful at the store, especially as we are rather elderly. When the bed was delivered the fitters were very quick but did a really good job.
27 February 2026
My overall experience was brilliant
My overall experience was brilliant. Matt, the store manager, took care of me whilst I was exploring my options in the store. He ensured that he took into account all my disabilities and made sure I was comfortable when I tried out the mattresses the bed match system recommended.
When my bed was delivered, the two guys could not do enough to ensure that everything went incredibly smoothly. They even offered to move my bedside cupboards back to their correct places and also to move the mattress I was keeping back into my spare room.
I can't praise the staff I had dealings with highly enough. An excellent buying experience.
7 March 2026
Heavenly Mattress
When we got our new mattress we weren't quite sure what it would be like, after all we'd been having back ache for quite a while. But we were surprised at what a good night's sleep we had and are still having the best sleep ever.
8 January 2026
Excellent customer service
Tallullah was very thorough and patient when helping us decide on the new bed. Very easy process from selection to ordering and then delivery and installation.
23 January 2026
May use AI-assist with repliesRead more
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Loughborough staff rude and aggressive…
Loughborough staff rude and aggressive when we wanted to exchange one of the mattresses we bought. We'll never return there again.
20 December 2025
Reply from Dreams - Loughborough
Good Afternoon
Thank you very much for taking the time to leave a review.
I did try to call you earlier to speak with you, but unfortunately, It wasn't a good time for you to speak, so I have followed up with an email instead.
If you would like to discuss your order or need any further assistance, please feel free to get in touch.
Thank you again, and I look forward to hearing from you.
Regards,
Nick
Great service but most of all a lovely…
Great service but most of all a lovely comfortable mattress.
23 December 2025
Excellent from start to finish
We decided to visit dreams to purchase a new bed and haven’t been disappointed. We got a great deal in store from a knowledgeable and friendly salesperson. Very fast delivery time and delivery from very competent delivery men very pleased with the whole process and a lovely comfortable bed know installed
17 December 2025
We had a great experience with our…
We had a great experience with our purchase from dreams. The shopping was easier than expected with our assistant helping through selection and purchase. The delivery was spot on with notifications all the way through. We ordered installation which was great thanks to two lovely delivery guys. All in all great service.
14 December 2025
Staff very helpful
Staff very helpful and able to help and assist with all enquiries. Thanks go to Tallulah in Loughborough
6 December 2025
Unprompted review
We bought a great bed and excellent…
We bought a great bed and excellent mattress at dreams, no issues at all. The best night sleep we have had in ages. No complaints, the staff were friendly, I’d definitely recommend dreams in Loughborough.
28 November 2025
Very friendly and informative staff…
Very friendly and informative staff instore, delivery on time by very polite & helpful delivery people.
The bed was hard at first that I believe is normal it is now bedding in and we love it
23 November 2025
Good morning madam, here's your 2 grand FROZEN mattress.
Everyone at Loughborough Store was fantastic, couldn't fault a thing.
It's the delivery that ruined the whole experience.
We paid for the "room of your choice delivery" service and my wife was on her own.
When the delivery team arrived they refused to deliver our 2 grand mattress to the bedroom as it was allegedly "Frozen stiff"
"It happens all the time" they said.
They refused to come back once thawed out to complete the service.
"We can't come back we're too busy" they said.
Customer services said "They can't come back they're too busy"
"The earliest we could get them back to complete the service would be next Tuesday" which was 4 days later.
My wife couldn't sleep on the sofa for 4 nights so I had to leave my work duties 6 hours away and injure myself getting it up the stairs so my wife (with a sleeping disability) could have somewhere to sleep.
Had to get a refund and make a complaint (of which i have also had no confirmation on)
Leaves a very bad taste.
Why are dreams allowing 2 grand mattresses to freeze in the back of a van just before delivering to a customer?
Apparently, "frozen" mattresses can be damaged when moving them around so why was it even moved off the van?
I can't see anywhere a policy stating that mattresses won't be delivered to a room of your choice if it is frozen.
Something wrong with the process here methinks.
Not at all happy and took the shine off the whole experience.
Well done Dreams.
Order Number 095A030341
21 November 2025
Unprompted review
Reply from Dreams - Loughborough
Good Afternoon, Joel Laight
Thank you for taking the time to leave us your review.
I am very sorry to hear of the problems faced on delivery, Tempur products are temperature sensitive which means they can become very firm or harden in cold temperatures.
I have reached out to you so we can discuss the matter further and I look forward to speaking with you soon.
Kind Regards,
Faye
All staff very helpful and…
All staff very helpful and knowledgeable, more than willing to help with queries. Delivery on time, NO issues.
16 November 2025
superb staff and great quality products
14 November 2025
Unprompted review
Delivery guys were brilliant
Delivery guys were brilliant, on time and kept me informed
15 November 2025
Satisfying buying experience
Friendly knowledgeable assistant but no pressure
3 November 2025
Unprompted review
good service in store
good service in store & over the phone. Delivery on time and polite careful delivery guys
25 October 2025
Great service
Great service. In shop and delivery guys. First class timed delivery service. Thanks.
2 November 2025
So comfy
Great service from knowledgeable staff. Love our new bed also the delivery service and assembly guys (Saeed and Caialin) from Aylesbury store were very polite professional and put the bed together in record time. Thank you
19 September 2025
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