Fantastic experience at Dreams today. We were guided through our purchase by Lak, who was superb. We very rarely purchase immediately as like to look around, but the process was so stress free and inf... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Rahim at dreams lakeside and he is exceptional at the job. He is very kind made us return to him because of the service his given my family and offered us drinks , Happy with my purchases by miles! I... See more
Vanessa helped us so much, very friendly and sofabed brilliant quality out of all the furniture store we visited by far the best.
My sister and I were served by Sophie and she made our experience easy, funny and very comprehensive. Between us we bought a bed settee, a bed and two mattresses. She did her utmost to give us the bes... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Lakeside Retail Park, RM20 1WN, Lakeside, United Kingdom
- 01708933932
4.7
Excellent
337 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My bed
The service was fantastic when picking the bed i was helped thoroughly in finding the right bed and mattress for me and on the day of delivery it was built in under 30 minutes, their customer service was fantastic and to say the least i love the bed its solid and the mattress is simply comfortable.
3 December 2023
Great Bed frame love it.
17 November 2023
Knowledgeable staff
29 October 2023
Unprompted review
Great friendly service
Great friendly service and very knowledgable. Listened to my needs even though my needs and want was different from the tester bed on site.
19 October 2023
Unprompted review
Happy with purchase
Happy with purchase, all staff really friendly, was left to browse and when ready spoke with Michael who couldn’t be more helpful
Thanks 😊
20 October 2023
Quick and straightforward service
Quick and straightforward service. Delivery was within a week.
New bed is lovely 👍🏻
24 September 2023
Thank you Michael
Michael was a great store manager and sold us our mattress. From the moment we walked in he was polite and supported us with selecting the correct mattress to suit us. Thank you for great customer service! I will definitely be recommending your store.
16 September 2023
Unprompted review
Great.
Had a good experience at the store at lakeside found the staff very helpful and obligating delivery was great and drivers were very respectful of the property. Very pleased with the service provided, many thanks.
28 August 2023
Efficient servife…
From start to finished I was well informed, and delivery was so quick. Highly recommended.
30 August 2023
Very good choice of beds with very good…Ed Bell.
Very good choice of beds with very good quality and excellent staff.
28 August 2023
Unprompted review
Great service with prompt response.
Just wanted to say how outstanding Both Natalie at the Thurrock store and Tony at the Basildon Store were in correcting a mistake that was made on my bed order.
Many thanks
30 August 2023
Unprompted review
Staff super helpful!
Staff ensured they were helpful, respectful and professional at all times!
Helped us find the perfect bed and mattress
28 August 2023
Unprompted review
Very helpful with picking out the…
Very helpful with picking out the mattress. Advice extremely useful. Delivery quick and efficient
25 July 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Storage bed
Paid dreams beds to install my bed which the installer damaged during installation.
After having phoned them numerous times I've been given 2 weeks to wait until the part is replaced.
I've been told not to use the storage bed until the part is replaced.
The part should have been replaced more or less instantly.
Not at all happy with their service.
12 August 2023
Unprompted review
Reply from Dreams - Lakeside
Good afternoon,
Thank you for taking the time to leave us your feedback.
I am very sorry to hear that part of your bed was damaged during the installation.
Having checked your order, I can see that we have ordered the replacement parts and date has been set to deliver and install these for you.
Please accept my apologies for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact me directly. My email address is KP25@dreams.co.uk.
Many thanks,
Kishan
Purchased an ottoman last year and it…
Purchased an ottoman last year and it was an excellent experience, so went back for another new mattress and removal of old mattress and bed...happened as scheduled all arranged on line, based on our two experiences I have no issue recommending dreams..(Lakeside)
15 August 2023
overall good experience
10 August 2023
Total Dream delivery of fabulous product Yesterday in pouring rain two lovely…
Yesterday in pouring rain two lovely delivery men arrived and with no fuss installed our new headboard took away our unwanted bed as well abd went far beyond the call of duty. We are in our 70s unwell and though Richard our original contact on holiday Maria was at Dreams Lakeside to facilitate. The customer care we received from sales to delivery was an absolute text book of how to win and keep loyal customers and I’ll continue to post new customers your way. Thank you so much
5 August 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.