Our advisor, Sean, was very friendly and courteous and really knowledgeable about the different mattresses on offer. Not received the product yet, as we only visited the store yesterday.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Julie was great. Made us feel welcome, listened to our requirements & gave great advice. Clearly knowledgeable & helped us find our Goldilocks bed. Thanks Julie!
Whilst the delivery of our goods was faultless the comfort factor of the Matress has let us down. When we tried out various mattresses in store to get one which felt right, we thought we had. Howeve... See more
Company replied
The sales person was very friendly and helpful without being overbearing. We were shown mattresses (and tried them out) that were suitable for the way we slept, (we were tested for this in the shop).... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8a Fife Retail Park, KY2 6QL, Kirkcaldy, United Kingdom
- 01592348438
4.9
Excellent
223 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional & could not do…
Very professional & could not do enough, very pleased with my bed & headboard, would highly recommend Dreams
30 May 2023
Staff very knowledgeable took the time…
Staff very knowledgeable took the time to make sure you were getting the bed that met your requirements, also offer of a drink if you wished.
30 April 2023
Staff was very knowledgeable and helpful
28 April 2023
Great customer service from the moment…
Great customer service from the moment we entered the store.
14 April 2023
Best new bed and mattress ever bed was…
Best new bed and mattress ever bed was bit harder to build than I thought would definitely of been better getting guys to build it 😂
14 April 2023
good helpful staff
7 April 2023
Great customer service at the store and…
Great customer service at the store and on the phone.
17 February 2023
👍😎👏☺👍😎👏✔🎈
17 February 2023
No unexpected surprises and delivery…
No unexpected surprises and delivery spot on time and date
2 March 2023
Very good service
7 March 2023
I got the best bed and mattress…
I got the best bed and mattress especially suited for me.
4 March 2023
Helpful and considerate staff helping…
Helpful and considerate staff helping us get the best product for our needs
4 March 2023
Unprompted review
Good Shop
Julie, sales assistant at Kirkcaldy store was excellent in providing help to us in choosing mattress, not an easy task 😀
22 February 2023
Unprompted review
The assistant spent a lot of time with…
The assistant spent a lot of time with us very helpful
Delivery on time and gave us notice on the day of time of delivery
20 February 2023
Excellent service from a very friendly…
Excellent service from a very friendly and knowledgable member of staf
19 February 2023
Headboard
Your member of staff was very helpful and informative with my request for purchasing a new headboard, it was a very efficient and satisfying shopping experience, thank you so much.(staff member Julie)
20 December 2022
Practical Christmas gift
Bought for an elderly relative who has since said the bed is very comfy.Looked online before going in to store and when I went instore there was an extra £100 off due to a Black Friday promotion.I was updated regularly regarding delivery, got a two hour delivery time day before delivery, on day of delivery got a call to say they would be here within half an hour which they were. The delivery guys carried it to room of choice so all in all very good and wouldn’t hesitate to buy from Dreams again.
19 December 2022
Very positive experience
The sales person was very friendly and helpful without being overbearing. We were shown mattresses (and tried them out) that were suitable for the way we slept, (we were tested for this in the shop). We were given pillows with our own paper cover to use. We tried several mattresses before deciding. The date we requested our mattress to be delivered on was met. The whole experience was good.
18 December 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.