Great service at the store in Kirkcaldy. Staff very helpful and informative and loved the fact that our sleep position etc could be analysed and recommend the best mattress to suit our needs and body... See more
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Clare was so helpful and really listened to what we were looking for. She was persuasive without being pushy which we appreciated. We also liked the range of products available to try. Thank you Clare... See more
Whilst the delivery of our goods was faultless the comfort factor of the Matress has let us down. When we tried out various mattresses in store to get one which felt right, we thought we had. Howeve... See more
Company replied
The sales person was very friendly and helpful without being overbearing. We were shown mattresses (and tried them out) that were suitable for the way we slept, (we were tested for this in the shop).... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8a Fife Retail Park, KY2 6QL, Kirkcaldy, United Kingdom
- 01592348438
4.9
Excellent
208 reviews
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Headboard
Your member of staff was very helpful and informative with my request for purchasing a new headboard, it was a very efficient and satisfying shopping experience, thank you so much.(staff member Julie)
20 December 2022
Practical Christmas gift
Bought for an elderly relative who has since said the bed is very comfy.Looked online before going in to store and when I went instore there was an extra £100 off due to a Black Friday promotion.I was updated regularly regarding delivery, got a two hour delivery time day before delivery, on day of delivery got a call to say they would be here within half an hour which they were. The delivery guys carried it to room of choice so all in all very good and wouldn’t hesitate to buy from Dreams again.
19 December 2022
Very positive experience
The sales person was very friendly and helpful without being overbearing. We were shown mattresses (and tried them out) that were suitable for the way we slept, (we were tested for this in the shop). We were given pillows with our own paper cover to use. We tried several mattresses before deciding. The date we requested our mattress to be delivered on was met. The whole experience was good.
18 December 2022
Extremely helpful
Extremely helpful, listened to all we required and came up with all we needed. Aaron was top notch in the Kirkcaldy branch.
13 December 2022
Unprompted review
Knowledgable, friendly staff
Staff are very friendly, patient and knowledgable.
19 November 2022
Unprompted review
Great service and attention from start…
Great service and attention from start to finish.
1 October 2022
Unprompted review
Great company,supplying bed heaven
Great company, excellent service and very happy with our new bed
Would definitely recommend to family and friends
3 October 2022
Unprompted review
Great product and great build service
Great product and great build service. Uplift of old mattress and bed too.
12 September 2022
Unprompted review
Highly recommend Dreams
Went to Dreams with my brother today, he was shopping for a new single bed. We were served by Sean, who provided an excellent service. My brother got his body frame and sleep position checked by a scanner and was shown the beds that were selected to suit his needs. He purchased the bed, which he found most comfortable and is looking forward to having it delivered. We were both really pleased with the efficient friendly service he received. Highly recommend Dreams 👌
10 October 2022
Unprompted review
Good experience
Staff attentive good selection and competitive prices.
8 October 2022
Unprompted review
Visiting Dreams in Kirkcaldy to…
Visiting Dreams in Kirkcaldy to purchase a new Bed for our son. Aron was excellent & provided an excellent customer Experience, could not fault. Store was clean & welcoming. Products were excellent. Aron's product knowledge was top class. Would defiantly recommend Dreams in Kirkcaldy for anyone looking for new Bed or Mattress.
7 September 2022
Unprompted review
The whole process from finding the bed…
The whole process from finding the bed I liked the look of to receiving my bed was amazing. The staff in the Kirkcaldy branch of Dreams were extremely helpful and the delivery team were very friendly and knowledgable.
20 August 2022
Unprompted review
worth the wait!
After a disastrous purchase of a box mattress from an online retailer we knew we wanted to go in store and try a bed out and get advice. We popped into dreams and did the sleep match test. We tested the suggested mattresses and purchased one of the recommended mattress types along with a new bed frame. Although we had to wait 8 weeks for the new bed to arrive, after 2 nights in the bed we know it was worth the wait. Staff in store and delivery team were excellent. Would definitely return in future.
9 August 2022
Unprompted review
Highly recommended
First time buying from Dreams. I would recommend to anyone. Great sales staff. Delivery on time.
5 August 2022
Unprompted review
Great prices great speedy delivery and…
Great prices great speedy delivery and amazing product.
Definetley be visiting for all my purchases in future
22 July 2022
Unprompted review
A dream
From the minute we entered the store we felt very comfortable- we were greeted by both salesmen & Aaron came to help us, we were very happy with his personality & purchased a bed frame mattress & mattress cover - all very easy & stress free, would highly recommend Dreams in Kirkcaldy ..
12 July 2022
Unprompted review
Staff were helpful and not in the least…
Staff were helpful and not in the least pushy. They gave sound advice aimed at saving money for the customer. The store was open and well laid out and kept in a cool temperature on a hot day. Rapid delivery times arranged and the delivery to and assembly in a given room much appreciated. For a nominal fee the removal of used beds is also a great feature.
6 July 2022
Unprompted review
Great customer service product…
Great customer service product delivered within days not other stores nearby quoting 3-4 weeks. If you need a new bed head over here for a first class service.
27 June 2022
Unprompted review
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