Great service at the store in Kirkcaldy. Staff very helpful and informative and loved the fact that our sleep position etc could be analysed and recommend the best mattress to suit our needs and body... See more
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Clare was so helpful and really listened to what we were looking for. She was persuasive without being pushy which we appreciated. We also liked the range of products available to try. Thank you Clare... See more
Whilst the delivery of our goods was faultless the comfort factor of the Matress has let us down. When we tried out various mattresses in store to get one which felt right, we thought we had. Howeve... See more
Company replied
The sales person was very friendly and helpful without being overbearing. We were shown mattresses (and tried them out) that were suitable for the way we slept, (we were tested for this in the shop).... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8a Fife Retail Park, KY2 6QL, Kirkcaldy, United Kingdom
- 01592348438
4.9
Excellent
208 reviews
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Very efficient service and great sales staff
Sales staff very helpful and not pushing for a sale which took pressure of me to make an immediate sale
23 August 2024
First class service.
Staff were very helpful, bed was delivered and built as requested, and we are having a much better sleep
25 August 2024
from buying mattress to getting it delivered I would definitely visit Dreams again
Shop manager was very helpful in assisting me in choosing the best mattress,did not rush me and was very patient, Delivery guys were extremely helpful took my mattress upstairs and put it on my bed took my old mattress away, very impressed by Dreams in every way.
1 August 2024
I got exactly what I purchased 👍
18 August 2024
Customer service was great from going…
Customer service was great from going into the shop to delivery of the mattress
28 June 2024
Helpful staff and a good product
Very helpful staff in the shop made me feel I’d made the best decision for my needs, and my new bed is very comfy, has great storage as well as the frame being the perfect colour and material for our room. Everything was delivered as expected and the bed has been well put together too.
14 June 2024
So pleased with my small double besd
So pleased with my small double bed. I had very helpful staff member. He asked about what I wanted and I tried a few mattress. I couldn't ask for such a helpfull person. My delivery came in the allocated time. The 2 delivery men were well dressed. They took away my old bed and put together my new bed as it was a wooden frame. Also took away all the packing. Thank you for everybody who were involved in my purchase of my bed. I'm having a perfect nights sleep now
1 June 2024
So happy with my new dreams…
So happy with my new dreams bed,excellent service, staff very knowledgeable and friendly,delivery team were very professional and friendly arrived when they said and put the bed together in no time
24 May 2024
Very Happy with Everything!
Lovely Sales assistant, very helpful. Great delivery. very comfy bed
19 April 2024
Everything went well and the product is…
Everything went well and the product is excellent
9 March 2024
Good customer service good bed very…
Good customer service good bed very comfy and good price. Solid built wooden bed
29 February 2024
Fantastic service that was quick
Fantastic service that was quick, easy and stress free. Staff really worked well to get us the best. We were able to pick a delivery date that suited us, got a fantastic guarantee and for a little bit extra the delivery guys built the bed. Could not ask for a better quality bed and what a fantastic team that sold us it.
4 February 2024
Like sleeping on a cloud
The best sleeping experience I've encountered to date! Well worth the money spend and my husband used to suffer from the occasional sore back after sleeping but not anymore. 10 out 10 all round.
1 February 2024
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Charlie Bed.
Bought the Charlie bed frame at Kirkcaldy retail park. It stated that it had a bar to keep the bed up when raised but it does not. I thought it would be good for me as i've had major heart surgery and it would take the strain off me. The other thing is i asked in the shop if the bottom was rigid was told yes but it is not. I'm a pensioner so can't just replace it.
31 January 2024
Reply from Dreams - Kirkcaldy
Dear Ms Fowler
Thank you for your recent review. I am sorry for the fact that the bed has not come with the ottoman support bar as advised. I can appreciate the frustration this must cause.
I have organised for the relevant parts to be replaced so that it will come with the support bar. I am getting this quality checked, and will let you know asap when a delivery can be made.
Should you have any questions or queries in the interim, please do not hesitate to contact me.
Many thanks
Peter
Very good
Customer service received from
Aaron was impeccable. Mattress delivered in promised time.
Comfortable. All good. Would use again.
19 January 2024
Great service from the second I entered…
Great service from the second I entered the shop until I received my mattress. The delivery men were very respectful and professional
18 January 2024
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