One's experience couldn't been better from start to finish. Would like to thank Wendy in dreams for her lavable advice on bed & mattress choice . Can't believe on how much better quality of sle... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
At the Kettering branch of Dreams, Vivek went above and beyond. We used the sleepmatch bed to find our perfect mattress. We tried lots of different types of mattress before finding the one we loved. V... See more
Buying the mattress was a good experience as the sales staff left us to it. We were not offered that stupid machine, for which I’m grateful. They gave us what we asked for, so no complaints there. The... See more
We were invited to lay on a special mattress to analyse our sleeping positions, then shown a number of mattresses suitable for us both. We were given a pillow and time on our own to try the mattresses... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit C Northfield Retail Park, NN16 9TS, Kettering, United Kingdom
- 01536684354
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
salesman and delivery men were helpful
salesman and delivery men were helpful, honest, couteous
May use AI-assist with repliesRead more
Guestroom bed.
For a guest bedroom bed and will be sparingly used, it seems like a good purchase.
But the side tables - the drawers dont function smoothly, they are quite stiff to open and close.
I have applied some Wd-40 and hopefully after some use may be alright.

Reply from Dreams - Kettering
There was a lot of choice for delivery…
There was a lot of choice for delivery and delivery men were very good, polite and knew what they was doing.
Good experience
Good experience. Completely unpressured. Friendly staff. Very good advice on mattress types. Glad we went.
Dream happy
Ordered bed and mattresses. Kept informed of delivery and everything arrived and delivered to room as paid for. Very happy with the service
The technology used.
The technology used and the staff have excellent customer care and training. Every mattress designed for me was full fully explained with no pressure on which to buy.
BEST SLEEP EVER!
The premises were clean, tidy, well lit and welcoming.
The staff that we dealt with were happy to show us everything that we wanted to see without being pushy. We were able to make an informed choice at leisure, which we did!
The bed was delivered on time by courteous and helpful drivers.
** We are now enjoying the best sleep ever! **
Excellent customer service fast…
Excellent customer service fast delivery could highly recommend, I went to the Kettering store to buy a mattress for my daughter and son in law the staff went above and beyond will definitely return for future purchases
Prompt assistance and thank you Emma
We were quickly greeted by Emma, who I later learned was new at the store. I would not have known. She patiently listened to the purpose of our visit and proceeded to walk my 9-year old son around the store to show him various beds and let him test the mattresses. Although our purpose was to see what was available and the price range we would be needing to spend, we have earmarked a bed and mattress to come back and order when we are nearer the delivery timeframe. Thank you Emma.
Great service start to finish
Great service start to finish - no issues - very informative and professional staff - great product - delivered as agreed
My husband had his new bed delivered 10…
My husband had his new bed delivered 10 days ago and he is still asleep 🥰 he loves it .Fabulous product , all wonderful, could not fault the whole experience .
Helpful and flexible
Helpful flexible, able to change my mind easily.
Perfect
From purchase to delivery, everyone was really helpful. No pressure from the sales team but lots of honest advice and suggestions.
Delivery was quicker than I expected. Both the delivery guys were friendly and helpful. In and out quickly and no mess.
The new mattress is great and I feel I've chosen wisely for my needs and budget.
New mattress
The lady that sold us our matress was really nice and it was delivered on time and was well commincated.
Exceptional customer service
Maria the store assistant was very knowledgeable about the product I was thinking about which she assured me was the right item for me.
I purchased the bed frame and it was delivered and professionally built in my room the following week .
Headboard bought
I bought a headboard only and am a bit disappointed as when fitted it is very wobbly, had to get some door stops to fit to the wooden struts at the back to hold it a bit firmer against the wall.
We had a great pleasure being served by…
We had a great pleasure being served by the workers there, especially Daniel. He was very caring and interested in our preferences. He recommended the best quality things from there, at a low price.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







