I’m a returning Dreams customer, and once again I’m really pleased with my purchase. I recently bought a new bed from Dreams and couldn’t be happier with it. The quality is excellent, it looks grea... See more
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The lady Kate that served us was very nice, kind, polite and helpful. She offered us help when we first came in but we wanted to just have a look around and when we found something we wanted we found... See more
From start to finish the salesperson Jennifer made us feel welcome and listened to what we wanted. There was no pressure to buy but once we found our perfect mattress the whole process went off smooth... See more
The in store experience and the delivery team experience were excellent. The products had some faults. The cloth on one bed base at one side had a scuff mark which nearly tore the cloth about... See more
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Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gunville Trading Estate, PO30 5LG, Isle of Wight, United Kingdom
- 01983654323
4.9
Excellent
262 reviews
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Highly reccomend the sleep machine 🛌
Helpful service from in store through to delivery was very easy and enjoyable experience. Quality of the new mattress bed ect is perfect and can’t fault them at all.
11 August 2024
THE STAFF (JANE) AT DREAMS ,
THE STAFF (JANE) AT DREAMS ,
CARISBROOKE, ISLE OF WIGHT, WAS ABSOLUTELY BRILLIANT. WHILST WE WERE LOOKING AT A MATTRESS, I BECAME BREATHLESS, WHICH I SOMETIMES SUFFER FROM, BUT JANE WAS SO HELPFUL, WENT IMMEDIATELY DOWNSTAIRS AND BROUGHT MECUP TWO CUPS OF WATER, WHICH BROUGHT ME RIUND AND I WAS FINE.
UNDER NO PRESSURE, WE TRIED THE MATTRESS OUT, ALTHOUGH SLIGHTLY ABOVE MY BUDGET, IT WAS SO COMFORTABLE, WE BOUGHT IT. AND, ITS VERY, VERY COMFORTABLE.
10 August 2024
Extremely happy
I visited the store as I needed advice on the best mattress to use for my disabilities. Buying online is not a good idea as one can't try things out. The lovely lady at Dreams used a special machine thing which took lots of measurements and suggested a few mattress to look at and try. The lady took me around the store and was very patient with me as I am slow. I found a good mattress that felt very comfortable. I bought it and it was delivered within 2 weeks. The delivery was excellent. The mattress is amazing! I slept like a log from the first night and it is brilliant. I am so glad I went to the store and got advice as mattresses are expensive and it is so important to buy the right one.
4 August 2024
Delivery men were really nice and…
Delivery men were really nice and helpful mattresses very comfortable
23 July 2024
Staff were very knowledgeable and very…
Staff were very knowledgeable and very helpful in helping me make a decision for a new mattress, gave me plenty of time to try different mattresses and no pushy sales just helpful advice. Would definitely use this store again.
23 June 2024
The lady that helped us pick our…
The lady that helped us pick our mattress was so helpful,she went through everything with us 😀
22 June 2024
Got one delivered on time
Delivery, spot on. Both geezers were polite, conscientious and respectful to the occupants.
25 May 2024
Informative and friendly service
Informative and friendly service. Delivery and fitting very efficient.
1 June 2024
Lovely mattresses, seamless delivery.
Lovely mattresses, helpful delivery staff. It was beneficial that they were able to also take our old mattresses away for recycling.
3 May 2024
Dreams - Isle of Wight…
My wife and I visited the Newport Isle of Wight Store on recommendation of my physiotherapist and were attended to by Jade. She was friendly and helpful, and patient with us. Her product knowledge was excellent. She made suggestions based on our needs and we bought a new mattress and pillows. An enjoyable shopping experience.
4 May 2024
Unprompted review
Delivered on time and easy to erect
27 April 2024
It was straight forward
It was straight forward, professional, informative and interesting. The assistant was most helpful and got me the exact item that was right for me.
30 March 2024
Very informative member of staff
Very informative member of staff, very friendly and with a sense of humour... once he had spoken he left us to choose and chat on our own which was nice. Once finished and made our choice it was signed and sealed within minutes.... Excellent job.
1 April 2024
Unprompted review
Getting very good service and a good…
Getting very good service and a good bed at a fair price.
29 March 2024
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