Great experience. Very knowledgeable and all our requests were listened to. Great fun getting the tailor made recommendations on the ‘computer bed’. Thankyou. Great service.
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See what reviewers are saying
The gentleman was so welcoming and he is very kind and polite he offered us a cup of coffee. He offered a pillow to lay down and check the mattresses.
We had two young men Erikas and Majid, they were so professional, polite and nothing was too much trouble. We were shown all details with regard our new bed and were informed about the 30 days we had... See more
Dreams High Wycombe made the process of choosing a mattress incredibly easy and reassuring - it is the thing you're going to sleep on for years so the wrong choice can lead to disturbed nights and bac... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Knaves Beech Industrial Estate, HP10 9QY, Loudwater, United Kingdom
- 01628 520520
4.6
Excellent
454 reviews
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Have used Dreams a few times now
Have used Dreams a few times now, both in-store and online.
Service always good. Price decent enough and the deliveries are efficient with plenty of communication before and on the day.
29 January 2025
Allannah Summers in the customer…
Allannah Summers in the customer service team was outstanding and dealt with our queries immediately. She went over and above to find answers and solutions. Super efficient. Outstanding customer service
21 January 2025
Unprompted review
Dream experience
From entering the showroom at Dreames to the delivery of my mattresses was outstanding!
The staff were so helpful without being pushy and no hard sell , five stars all round
21 January 2025
Helpful and honest
Salesperson was helpful and knowledgeable. Never felt pressured, he listened well and was good with advice when needed. Sale was quick and easy. Absolutely love our new mattress, honestly a game changer
27 December 2024
Ease of purchasing online
Ease of purchasing online, quick streamline delivery. Hassle free!
4 January 2025
Friendly staff
Friendly, knowledgable staff. They went over and above without pushing the sales talk.
7 January 2025
Unprompted review
Satisfactory Purchase of a suitable mattress
Parking outside the store was easy. Relatively few customers in the store on a Monday afternoon so it was easy to browse around before we were approached by a salesperson. We tried the personalisation mattress technology which threw up a range of brands & mattress types. The assistant - Jules - showed us a couple of the higher end (more expensive) options which we declined and sad we were looking at a range of £900-£1300 as opposed to >£1800 for a KS mattress. At that point Jules appeared to ignore the list of software generated options but focussed on his own product knowledge to suggest mattress options which we tried. We landed on a suitable option within the price range (choosing the mattress had taken maybe 25-30 minutes) and then proceeded to order, selection of additional services - felt like a Ryanair booking process - and secured a prompt delivery date and made payment. All in all satisfactory experience. Many Thanks.
6 January 2025
Unprompted review
Excellent matress and bed
Excellent matress and bed, kept informed and came relatively quickly given the time of year.
Really nice quality made items.. especially great as made in the UK
29 December 2024
Dreams come true
From the Sales Team,communications and setting up it all went like a ‘Dream’
Will await a Christmas Gift from Dreams for another one in 2025
22 December 2024
Very friendly
Very friendly. I had a tight budget and they went above and beyond to get me a good deal.
12 December 2024
Rapport vs online .
Well the title says all , Dreams came through and delivered a great customer service again,
Cameron was mint .
Merry Christmas .
18 December 2024
Great customer experience at Dreams High Wycombe.
We were greeted at the door of the showroom by Cam, who took care of the entire bed and pillow selection process. Cam used the Sleepmatch technology system to help select the best type of bed for us and then showed us 3 different bed designs and different types of firmness.
Cam offered us a coffee and hot chocolate to drink and then showed us the pillow selection.
All in all the entire experience was extremely professional and Cam was hugely knowledgeable about the products and the post order delivery process.
The delivery team were also excellent!
Highly satisfied with the product and the whole experience.
25 November 2024
Dream purchase!
Staff at the retail outlet at Loudwater were immensely helpful, Kamran especially as he was helpful and informative but not pushy at all. He allowed my mum (91 yrs old) to peruse at her leisure but he was on hand to answer questions. The manager who sorted out the eventual order and payment a week or so later was also really pleasant and helpful.
Value for money was great. The delivery guys were extremely pleasant and helpful especially giving me tips on the putting together of the bed and drawers which I did myself. It feels sturdy, the drawers were good quality material if having an awful lot of screws to put in on assembly but my mum is extremely happy with the bed and the very comfortable mattress. In all it was a Dream experience, as we've had before so would highly recommend.
14 December 2024
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Everything went very smoothly The crew…
Everything went very smoothly The crew delivering the bed were very friendly and excellent and moved it thru the house and upstairs to replace the old bed. So excellent rating
10 December 2024
Reply from Dreams - High Wycombe
Good afternoon Tom,
Thank you for taking the time to leave us your kind words about your delivery experience.
I have sent you an email following our conversation and if you do require any assistance in the future, please do not hesitate to contact me.
Many thanks,
Kishan
Nice layout and friendly staff
Good range of products on display, nicely laid out, sizeable showroom to allow plenty of space for displays and customers. Very friendly, appreciative staff and great black friday deals allowing us to purchase the mattress we wanted at a great price and with two free pillows!
30 November 2024
Unprompted review
Cameron was very polite and…
Cameron was very polite and knowledgeable about the beds and mattresses.
11 November 2024
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