Janet was extremely helpful and personable allowing me as much time as I needed to test the products. Her extensive knowledge of the products helped me to make my decision. I had a lot of questions... See more
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I can’t fault the service! I had a wonderful experience from start to finish. Michael was incredibly patient and helpful, guiding us through the whole process and helping me find a mattress that is pe... See more
Eleanor was friendly, informative and soothing to be around. She discussed her personal opinion, her professional knowledge, and her experiences with an upfrontness and humour that made the purchase... See more
A lovely and well-informed sales advisor. Very smartly presented, cheery and enthusiastic. Allowed us time to discuss our needs. She kindly walked us around the showroom, discussing the be... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Central Retail Park, PO9 1HH, Havant, United Kingdom
- 02392 474788
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No rush or pressure from informative…
No rush or pressure from informative Havant sales staff when deciding which bed frame to purchase .
Delivery guys were so good , professional friendly and knowledgeable .Excellent customer facing advertisment for Dreams .
Impressed by robust Good quality Dreams under bed drawer .
Sweet Dreams Are Made of This..
Peter at the Havant store was friendly and approachable, and did his best to ensure that we got the right mattress for us. He even provided complementary coffee !
The delivery team were equally obliging, taking the mattress upstairs and installing it on the bed. Plenty of advice on aftercare treatment too. All-in-all a pleasant experience.
Helpful
Helpful, but not pushy staff. The staff had good knowledge of the different types of beds. Delivery was good, letting me known an exact time slot, which they kept to. Cheerful and helpful delivery men. Good to know I have time to test the bed. Bed very comfortable
We are very happy.
May use AI-assist with repliesRead more
Got the nicest bed in 2012 but had the…
Got the nicest bed in 2012 but had the worse experience with staff in the Waterlooville and Havant branches.....now wanting a new bed but put off going to this company again because of the staff

Reply from Dreams - Havant
Very friendly and helpful service
Very friendly and helpful service and the chap didn't hurry us into making a quick decision. Would recommend him.
The lovely Julie
The lovely Julie greeted us when we came into the shop and offered us coffee or tea, and made the whole experience of choosing a bed comprehensible and easy. She was great with my somewhat eccentric partner and I would strongly recommend her "people skills".
The bed arrived on time and the installers were friendly and professional, and the bed itself is comfortable, fits the space, and looks good. I would recommend the whole expeience.
Excellent customer service.
Dreams Havant Mattress Sale
Company done well from testing me for ideal mattress, to samples, to sale, to delivery and collection. Thank you
Helpful advice given on Tempur mattresspurchasing new…
Helpful advice given on purchasing new mattress. Delighted with chpice
Returned to Dreams as even though my…
Returned to Dreams as even though my bed was only 4 years old (purchased from Dreams) my old
bones was making sleep uncomfortable. The salesman was ex silent listened to my sleeping pattern and tested me on Dreams Computerised Bed. The results showed I needed a softer mattress and I settled on a softer filling,delivery (free) within 48hrs. That was three weeks ago Bliss!!!! Thank you Dreams.
Our visit to Dreams Havant
A lovely and well-informed sales advisor.
Very smartly presented, cheery and enthusiastic.
Allowed us time to discuss our needs.
She kindly walked us around the
showroom, discussing the benefits of the mattresses that the body scan suggested would be suitable from the results.
No pressure to choose right away.
After care service and warranties were clearly explained.
With a special period allowed to ensure we had chosen our most comfortable mattress, we purchased that same day. We also purchased the very comfortable pillows too.
A very pleasant experience.
The delivery guys were great too.
Great service at the shop
Great service at the shop and used their bed with great input and info. Delivery guys were brilliant and we opted for the removal of old bed and build the new. Only issue we have is there was a very strong smell from the bed. Reminded me of mothballs. Had to spray bed and mattress. But all good now
Delivered on time and installed expertly
The staff were so friendly and helpful…
The staff were so friendly and helpful and I never felt pressured into buying anything. Shaun, the store manager, is extremely knowledgeable and helpful
A great new sleep experience}
Everything worked well according to plan and the new mattress is great. I am fortunate to have family fairly close so they could help with the preparations—-and the wrapping of the old mattress—which I could not have done on my own! The deliverers were efficient and helpful! A good purchase proving to be a comfortable and very worthwhile acquisition.
very good in store experience
very helpful when buying our purchases and were talked through all options.delivery was on time and met our instructions. very friendly delivery team.
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