After using the sleep match the sales guy spent a lot of time going from one mattress to another so I could make the best choice for me. He also spent time explaining the options and getting the best... See more
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Amanda at Dreams, Team Valley ,was very welcoming and very efficient. She listened and made suggestions based on what I said. At no time did I feel she was putting any pressure on me. She explain... See more
Visited the Dreams at Team Valley Gateshead and the staff were very friendly and knowledgeable. I had been in a few times to look at the frames before purchasing the right mattress and frame. Jeanette... See more
We went in to look at different mattresses as we knew we needed a new one. We were greeted by Zoe who was really friendly and welcomed us in to store. She offered us a drink and offered u... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 7D Dukes Way, NE11 0BD, Gateshead, United Kingdom
- 01914 873813
4.8
Excellent
396 reviews
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Great service
2 November 2024
The overall experience was satisfactory…
The overall experience was satisfactory and provided a comfortable ambiance.
Had no complaints from the wife yet she loves it.
27 October 2024
Excellent bed and mattress all round…
Excellent bed and mattress all round quality have recommended to family and friends
27 October 2024
Great service
We purchased 2 single Cambourne S Mattress with 2 Woodstock Ash wooden beds with sprung slats. Love the mattresses. The one base was perfect but the second one needed the holes for the screws to be counter sunk. This hadn't been done so the screws didn't fit. Fortunately OH is a joiner and was easily able to correct the fault. Another recipient may not have been able to do this. On the whole though the team at Dreams, Teme Valley, were brilliant. It was an enjoyable purchase with a great final result. Great decaff coffee. Thank you.
25 October 2024
Dreams
Our experience from the start with the showroom down to delivery has been five star. And yes we are having the best nights sleep ever the mattress is so comfy
20 October 2024
From girl in shop who was friendly and…
From girl in shop who was friendly and knowledgeable to delivery drivers all were 1st class
13 October 2024
Helpful
Helpful, frienfly and knowledgeable staff in your Team Valley showroom.
Experienced technical sales engineer who visited my home to discuss my requirements who offered suggestions on best layout of wardrobes for the size and shape of my room.
Punctuality of delivery and build of the wardrobes.
13 October 2024
Great from start to finish
From start to finish the process was easy but I think that was mainly down to Susie the sales advisor she was patient and not pushy helped us find the perfect bed for us.
20 September 2024
Great purchase and staff
I tried a few rival stores and on the recommendation of a friend I came into dreams the service and knowledge of the staff was second to none plenty of range in store
15 September 2024
From spending over 2 hours to get the…
From spending over 2 hours to get the right bed great staff and no problems with delivery. Love new bed
14 September 2024
Smooth and easy experience and I now…
Smooth and easy experience and I now have the perfect mattress for me.
14 September 2024
They were very helpful
They were very helpful. From the lady in the show room to the delivery men. It was great. The mattress is great best nights sleep ever.
13 September 2024
Staff were very helpful and…
Staff were very helpful and knowledgeable. Delivery was prompt. Very pleased with our new mattress and headboard.
31 August 2024
Mattress Shopping…
Did feel a little bit hassled when I went into the shop. I knew what mattress I wanted/needed but woman insisted I lay on the bed that tells you what mattress you need and it was exactly as I said. The lady then showed us which mattresses were the ones I had to choose from which was a help. We were sort of in and out in 15 minutes and fair few quid lighter. Anyway the mattress is wonderful.
11 August 2024
Good communication throughout
Good communication throughout. Delivered exactly when booked. Staff at shop were helpful knowledgeable and were patient to allow me to make the right choice for me, i evenhad a coffee. Good value and quality product. The two delivery lads put the bed together in no time.
23 August 2024
Brilliant
Excellent service and Andrew was so knowledgeable. We bought a tempur mattress and it is fabulous. Would definitely recommend dreams. We got a 5 star service, Thank you.
25 August 2024
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