Dreams - Exeter Reviews 

387
TrustScore 5 out of 5

4.9

Unit 4 Alphington Retail Park, EX2 8NH Exeter, GB


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Rated 5 out of 5 stars

We visited the Exeter store yesterday, we were served by Aaron who couldn’t have been more helpful. We explained our needs in buying a new mattress, we only tried two mattress. We were then left by ou... See more

Rated 5 out of 5 stars

Went to Exeter store to see selection of beds I'd earmarked. Ended up buying a different, more expensive one. The Jenkins ottoman super king. It's fabulous. Appears so well made, really comfortable... See more

Rated 5 out of 5 stars

Looking for a new bed dreams let you look around without following you and butting in. When we were ready there was no big sale,they asked the right questions and let us decide without giving over... See more

Rated 3 out of 5 stars

Placing the order with Joe in Exeter was smooth, the delivery guys were efficient and polite. The disappointing thing was the so called free pillows valued at £80 and the mattress protector didn’t ar... See more

Company replied


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 4 Alphington Retail Park, EX2 8NH, Exeter, United Kingdom

  • 01392 424796

4.9

Excellent

TrustScore 5 out of 5

387 reviews

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4.9

All reviews

(387)

13,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

happy couple

REALLY HELPFUL STAFF GIVING ME GOOD ADVICE WE HAVE NOW HAD OUR NEW BED FOR THREE WEEKS IT HAS MADE SO MUCH DIFFERENCE WE ARE SLEEPING MUCH BETTER AND LONGER A VERY HAPPY COUPLE THANKYOU

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Good shop Experience, sales staff know their stuff. Plenty of time to try out the different options without feeling rushed by sales team.

Chose the Dreams ‘Helmsley’ mattress,
Delivery team were excellent, two weeks in, it’s already a better nights sleep than I’ve had for years. The next few months of us will prove if I made the right choice.

5 July 2025
Rated 5 out of 5 stars

Amazing service in Exeter

Aaron provided amazing service throughout the whole process. Very knowledgeable and I didn’t feel pressured at all to buy something which I appreciated. I needed to change the order once place and that was all stress free. Overall I was very pleased with the experience and would recommend to all my friends and family. Thank you Aaron for all your help.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Delivery team were exceptional

Delivery team were exceptional, very friendly, delivered to room of choice, and unpacked matress. Sales team were knowledgeable and we came away with just what we needed. Thank you!

25 April 2025
Rated 5 out of 5 stars

Good service

Good service, we were not pressured, given time to choose, there was plenty of choice, value for money. Sales person was knowledgeable and friendly.
Kept up to date regarding the delivery date and time, delivery and assembly team were friendly, tidy and explained once the bed was put together

27 April 2025
Rated 5 out of 5 stars

Good experience …

I found the whole experience of buying my new bed from Dreams very enjoyable and the staff very knowledgeable and helpful

19 April 2025
Rated 5 out of 5 stars

Great service

Great service, impressive options and their bed calibration tool was impressively accurate. Got our ideal mattress right first time.

11 April 2025
Rated 5 out of 5 stars

Very pleased with the service & purchase …

Very pleased with the service & purchase from Dreams, Very quick to order & delivery, the staff & delivery drivers were all very helpful and knowledgeable explaining everything & making sure we were happy. Worked really well with them taking the old bed & mattress, made the whole experience very easy. Bed is brilliant as electric, which was all set up for us & the mattress is so comfortable, really pleased & would highly recommend.

12 April 2025
Rated 5 out of 5 stars

Exceptional service throughout

Exceptional service throughout - from initial contact at the local Dreams shop to delivery and installation. We were well impressed at every stage. Thank you to all concerned - including those behind the scene who ensured everything ran smoothly.

22 March 2025
Rated 5 out of 5 stars

Dreams to perfection.Excellent service from the first…

Excellent service from the first enquiry to the delivery. Sales lady, Jackie, had sound knowledge of products and was never pushy. Had time to give good advice and was able to pick the perfect mattress for my needs. The delivery drivers were very polite and courteous and a good knowledge of how to look after product. Recomend Dreams to anyone.

22 March 2025

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