Went into Dreams at Erdington retail park today such a huge selection of beds and mattresses to choose from. With the expert help of Tracey we purchased a lovely new mattress. Could not fault Trace... See more
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Lauren was an absolute gem. From the moment we walked in, she tuned into our needs, patient, perceptive, and never once rushing us. She guided us through the bed and mattress selection with calm... See more
Claire, the sales representative was absolutely brilliant. No big sell just seriously good. The delivery guys were great and very helpful telling us what boxes to open 1st. Just a few teething problem... See more
There wasn't the hard sell when we visited the Erdington store. Staff listened to our requirements and allowed us to try several different style of mattresses. Communication from the team during the... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Ravenside Retail Park, B24 9QB, Birmingham, United Kingdom
- 01213 682017
4.9
Excellent
262 reviews
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Best beds from Dreams
Went into Dreams at Erdington retail park today such a huge selection of beds and mattresses to choose from. With the expert help of Tracey we purchased a lovely new mattress. Could not fault Tracey’s customer service she was amazing, a very friendly girl.
18 July 2026
Unprompted review
Great service
From start to finish we had great service, from ordering all the way to delivery and putting the bed up. Thanks.
28 June 2026
Fantastic service couldn’t believe how…
Fantastic service couldn’t believe how quick my bed could be delivered, delivery man were very helpful and polite
21 June 2026
Exceptional service from Tracey and the…
Exceptional service from Tracey and the whole team in Erdington. The delivery crew where also extremely helpful, and managed my delivery with the precision of a Swiss Clock. Couldn't be any happier
21 June 2026
My experience was excellent with dreams…
My experience was excellent with dreams .I highly recommend them. Proffesional staff, they were friendly & informative.
My divan base & mattress is very high quality im very satisfied, & the customer service , delivery & assembly was excellent
6 June 2026
Excellent service in store
Excellent service in store, Really comfy bed and good delivery service
31 May 2026
Our perfect sleep match bed.
The whole process was great from start to finish. Lauren was very friendly, listened to us and knew exactly what we were looking for and sorted it all for us. Would definitely recommend dreams.
8 May 2026
Great service
Great service, quick delivery, made the right choice mattress! Excellent customer support! 2 delivery drivers were so respectful of my home! Driver was called Mark
13 April 2026
New mattress
From the very helpful colleague at the Erdington store to the very helpful delivery drivers. And the mattress (firm memory foam)is very comfortable. I would recommend this item.
11 April 2026
My perfect bed thanks
Thank you for my lovely soft bed as im elderly and like soft mattress the store assistant was so so kind helpfully and so patient taking me around the store where I found my perfect mattress to suit my body I also decided to purchase a store ottoman bed as well and side cabinet to match it was on offer so treated myself. The two young delivery guys were so nice also and had nice chat with them. Nice polite people. I paid for the option to assemble the bed as im frail so everything was completed to satisfaction. Big thanks to the store person and delivery.
13 March 2026
Big shout out to Richard who was so…
Big shout out to Richard who was so helpful.His product knowledge was great and he helped us work out the right mattress and frame for our needs and budget with no push salesman techniques.
He was professional and but friendly and managed to get us a great deal.
The bed has now been delivered and is fantastic thank you to the excellent delivery team too.
22 March 2026
Lauren who helped us in the shop was an…
Lauren who helped us in the shop was an absolute dream. So kind and patient and recognised us straight away when we returned a few days later to place our order. Really explaining everything in detail so we could make an informed decision.
28 February 2026
Helpful delivery arrangements
Living alone and a pensioner the prospect of replacing my mattress was a concern. The arrangements Dream provide for delivery to a room of one’s choice and taking one’s old mattress away from that room met my need entirely, and while the men came early (6.45am!) they were very helpful indeed. Oh, and the mattress seems to meet the need as well!
7 March 2026
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