Dreams - Ealing Reviews 

127
TrustScore 4.5 out of 5

4.5

96-122 Uxbridge Road, W13 8RB Ealing, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I along with my wife and daughter visited West Ealing Dreams’s Store bought bed, mattress and wardrobe served by a charming professional well trained staff called Mr Irfan. He was great, amazing won... See more

Rated 5 out of 5 stars

We were served by Mohit, who is a real asset to Dreams. Really polite, friendly and informative. We have purchased a Hyde and Sleep mattress and a king size bed, which were delivered within few days a... See more

Rated 5 out of 5 stars

I bought an elevating bed and mattress from 'Dreams' store in Ealing and my sleep has been best in years. The staff were polite and knowledgeable about the products, I was advised on everything I nee... See more

Rated 5 out of 5 stars

Very helpful customer service in the shop , plenty of email communication and polite and helpful delivery men. Thank you! The mattress is great.


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • 96-122 Uxbridge Road, W13 8RB, Ealing, United Kingdom

  • 02085 664419

4.5

Excellent

TrustScore 4.5 out of 5

127 reviews

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4.5

All reviews

(127)

13,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service and value for money…

Excellent customer service and very good beds and mattresses with good value for money. Irfan and manager John could not have been more helpful, made the whole purchasing experience easy and pleasant and even arranged to exchange one bed for a different size without any problem.

3 January 2026
Rated 5 out of 5 stars

Wonderful service from Irfan & Jonathan

Wonderful service today from Irfan and Jonathon. I wanted to try out the range of Tempur mattresses, though I wasn't intending on purchasing anything (my mum had already suggested that I use Benson For Beds). I didn't have an appointment, but I was immediately greeted and assisted by Irfan. Throughout, Irfan was very knowledgable and attentive, but also gave me the time to try things out for myself. When it came to purchase, I was helped by Jonathan who made a competitive offer that I couldn't say no to - though I purchased today entirely down to the service from Irfan and Jonathan. The delivery time frame was impressive compared to other stores (within 7 days). For facilities, there is free parking at the rear (give them your registration once inside), tea and coffee, a sleep assessment machine and a good range of mattresses to view and try. And a thank you to Anthony who helped me carry the duvet/pillows out to my car. I would happily recommend this store.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service start yo finish

From ordering my new bed frame and mattress in the west Ealing, London store, right through to my delivery and the bedframe being built (I requested this from the shop); I had a great service. Polite and helpful staff, and good communication all the way through.

2 November 2025
Rated 5 out of 5 stars

Welcoming and enthusiastic

Mr. Allam was very active and spared no time and having a us round and explaining everything to us and asked us to try the different mattresses and beds. He is very enthusiastic and hard-working in convincing us to make a purchase in which he succeeded and we are very thankful. His boss, Mr John help us with the other aspects of removal of the old bed and mattress and the helpful discount for which we are very thankful

2 November 2025
Rated 4 out of 5 stars

The comfort zone …

Dreams has the personal touch where every costumer is treated as an individual. They make sure your mattress is suitable for your body type and needs. They have very experienced staff, good customer service, My experienand has been great.

23 July 2025
Rated 1 out of 5 stars

Bought mattress a year ago and still feels pain in back

I bought mattress from dream a year ago but still I feel pain when I wake up in the morning.
And whenever I gives review then dream team replies and they says that we tried to contact you etc, but in reality they don’t contact.

1 October 2024
Unprompted review
Dreams - Ealing logo

Reply from Dreams - Ealing

Good afternoon Zeeshan,

Thank you for taking the time to leave us your review.

I am sorry to hear that you are experiencing an issue with your mattress.

I appreciate you taking the time to send us your order details.

Following our conversation today, I am glad we will be seeing through to resolution for you.

Many thanks,

Kishan

Rated 5 out of 5 stars

I have a lower back pain & I am seeing…

I have a lower back pain & I am seeing a slight change in my pain level in the second week of using the very firm Fakenham Mattress & I believe as I keep sleeping on it for a few months it will significantly reduce my back pain & give me pain-free nights.

22 March 2025

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