Dreams - Durham Reviews 

From entering the store we were treat with kindness and professionalism. Katie assisted us from offering us tea and coffee, to using the sleep match studio to assist us in finding the perfect mattress. She went above and beyond and we left the store having purchased the perfect mattress. Highly recommend Dreams at Durham

The sales person we met in the store was very helpful,he wanted us to take our time in choosing the Tempur bed that best suited us.

Very knowledgeable, helpful and friendly staff.Quality goods. Excellent service throughout

Called in got what we wanted straight away

The store staff provided first class service nothing to much trouble really received VIP treatment. The delivery guys who put the bed together were excellent and the bed is fabulous too. All round would recommend dreams in my book your are a ten out of ten.

The delivery men were excellent very polite and had protective shoes so as not to dirty the carpet, they answered all my questions I was very satisfied.

Excellent in store experience.
Flexibility of being able to add on recycling old matress after initial purchase.
Product delivered when ir was expected.
Polite delivery drivers.
Email communication has been excellent.

Couldn’t be happier with the service received from Rachel at the Dreams store in Durham. Rachel provided friendly and knowledgeable service without being pushy. Rachel took the time to understand our needs and requirements, explaining product details fully so we could make an informed decision that would suit us. Cannot wait for our items arrived. Rachel is a credit to the Durham store - thanks again!

Excellent store with such lovely helpful staff. We had no trouble deciding that we would purchase our new bed and bedside cabinets from Dreams Durham and would highly recommend to anyone.
We also love the products we have bought and haven’t slept as well in ages! Thank you!

Great customer service in store happy friendly helpful staff product dilever service great again happy helpful friendly staff delivery times very accurate very happy with product bought great service all round

Went in shop the lady's very polite, offered me a cuppa , showed me every thing they couldn't of done a better job

It is brilliant and comfy and it helps my back and muscles

No pressure! Often you visit these large retail stores and you get ‘attacked’ by the sales staff. The young lady who helped us was attentive but discrete, very knowledgeable for her age and made us feel at ease with the purchase

Katie in the Durham store was excellent in assisting my grandparents choose their new bed, my grandma has multiple heath issues and Katie was extremely patient with us, offering us pillows to test the beds and also a cup of coffee while we discussed prices and options. (My grandma rated 6/5)

Bought for my son who has a bad back
He tried it in shop and got plenty of advice which was helpful in choosing the right mattress.

Everything went account to plan. Thought the machine was brilliant and appears to have selected a perfect match.

We ordered a new bed from Dreams in Durham & were very impressed with the service from first walking through the door until our bed was delivered. Katie, the customer assistant, was excellent & extremely helpful in guiding us to choose the right mattress & she was very patient as we took quite a long time to choose. We were kept fully informed about the delivery & on the day the two delivery guys were brilliant & very customer friendly. They assembled the bed & headboard & took the time to explain a few things which were in the booklet..& they took their shoes off before going upstairs which we were very impressed with! Dreams also has a 100 night guarantee that if the mattress turns out to be unsuitable they will exchange it free of charge..that is excellent service although it won't be happening in our case as our mattress is perfect!

The sales advisor Rachel at your Durham store was really lovely with my elderly father. She was very knowledgeable about all the beds and so helpful.

Our experience in store was excellent. The lady explained everything to us about choosing a mattress and we bought one that was recommended from the list suggested after our mattress test. Ordering was straight forward and the most convenient delivery date was chosen. We were offered a drink while completing the paperwork. Overall, a good experience.

The two delivery men kept us informed of their arrival time. When they arrived (on time), they used shoe covers so as not to cause any damage to our carpets. They removed all packaging and took it away with them. They were very polite and the delivery was very quick. We were very impressed with them.